The relationships and resources that help keep families strong are referred to as Protective Factors. These include a parent’s resilience and knowledge of parenting and child development, a family’s social connections and concrete supports, and a child’s social-emotional learning.
Through our evidence-informed approach we know we are learning even more about how to help families build upon their strengths to increase their protective factors
We partner with parents to ensure they have the knowledge, resiliency, basic resources, and connections they need to have a strong and healthy home. And, we teach children to ensure they have the skills they need to identify and express their emotions, and appropriately interact with other children. Our coordinated system of care builds on the strengths of a family and supports them with educational workshops, community events, support and learning groups, parenting classes, counseling, and basic needs like groceries, diapers, and public transit access.
For fifty years, our telephone support line, TALK Line, has offered around-the-clock counseling and referrals for parents and caregivers. Staffed by highly trained volunteers, the TALK Line is open for callers 365 days a year. Although the TALK Line is aimed at supporting parents through the many challenges of parenting, it also supports them through many other life stressors like custody issues, financial hardships, and mental health challenges, and counsels callers about the importance of self-care. We will always answer.