Our team is working to strengthen families and create a community that’s safe for every child. If you are interested in what we do, consider applying for a position with us.
The Associate Director of Child & Family Services is a member of the Safe & Sound leadership team and a critical position in the development and implementation of the organization’s strategic direction and vision. The organization’s Strategic Agenda envisions preventing and reducing the impact of childhood abuse, neglect, and trauma by strengthening families, building communities, and advancing healing, equity, and justice. Safe & Sound will accomplish this through our Theory of Change that outlines a socio-ecological approach to ending abuse by focusing on the individual, family, community, and system levels.
As a member of the leadership team, the incumbent will provide leadership and vision to the organization and its staff in collaboration with the Chief Executive Officer (CEO), Chief Program Officer (CPO), and other members of the leadership team. This position will report directly to the CPO; directly supervise a team of Senior Program Managers and be responsible for staff, community partners, volunteers, interns, and various consultant contracts.
ESSENTIAL FUNCTIONS
Leadership Responsibilities
● Collaboratively responsible for the health, growth, and direction of Safe & Sound and its internal teams and direct service partnerships
● The Associate Director will work directly with the CPO and CEO to support internal program strategy, collaboratively develop key community partnerships, identify opportunities for growth, and serve as a thought leader internally and externally
● Implementing organizational Theory of Change aligned with our Strategic Agenda, in conjunction with the CPO and CEO
● Develops and implements annual and future program plan(s), program budget(s), program metrics, assessment(s) and evaluation(s) in collaboration with the CPO.
● Oversee and manage the department budget of approximately $4-5 million annually
● Responsible for supporting child & family services direct service programing and operations at Safe & Sound sites and within the community.
● Responsible for joint leadership of Safe & Sound Program and Operations teams, including staff culture, performance management, and outcomes in collaboration with departmental leadership and the CPO.
● Responsible for Safe & Sound clients who include individuals, families, communities, and partners. Accountable for ensuring departmental programs are achieving measurable outcomes for children, families, and community, as well as reaching target populations
● Support the CEO, CPO and Development Department on developing and maintaining funding sources as well as the successful cultivation and solicitation of prospective funders
● Knowledge of state laws pertaining to child abuse and domestic violence, understanding of trauma informed systems, mental health
● Maintain confidentiality and HIPAA compliance
Program Leadership
● In collaboration with the CPO, develop and oversee programming that reflects client needs, the vision and philosophy of Safe & Sound, and are in alignment with the organization’s Strategic Plan and Theory of Change.
● Responsible for overseeing all aspects of direct family services, including Counseling, Care Management, Parenting Workshops and Classes, Children’s Playroom, Parent Drop-In, Family Events, and TALK Line Parental Stress Line. Works with the CPO and SPMs (Senior Program Managers) to identify gaps in services and makes recommendations to address them. Ensures appropriate services are provided to clients as needed
● In conjunction with the CPO, strengthen, enhance, and develop new programs as needed in response to needs presented by children, families and gaps in services available in the community
● Work with other directors and staff to ensure coordination of and communication between all organizational services and programs, both internally and externally
● Oversees the management of services provided to all clients, including intake, screening, assessment, treatment plan development, and service delivery by staff, contractors, and volunteers
● Responsible for ensuring appropriate communication and inter-program coordination to meet the best interest of the client
● Manage program contracts (private, government, and city) and local MOUs (Memorandum of Understanding) including but not limited to EPSDT (Early & Periodic Screening, Diagnostic, Treatment), DPH (Dept of Public Health), HSA (Human Service Agency), DEC (Dept of Early Childhood), and MOHCD (Mayor’s Office of Housing & Community Development)
● In collaboration with the data team, assists in the development of an evaluation system(s) to assess efficacy of all programming
● Provide training and oversight to ensure staff are able to meet the needs of families and communities being served
● Oversee supervision of all CFS staff in collaboration with the CPO. Provide guidance, monitor performance, and discipline as necessary.
● Oversee the hours of operation of client services and scheduling of all staff, interns, volunteers, events, groups, and those providing services
● Oversee the development and implementation of an outreach plan to reach children and families in Safe & Sound’s target population.
● In conjunction with other program leads, develop and coordinate trainings for Safe & Sound staff, interns, and volunteers to ensure best practices
● Support staff in collaborating with public and private agencies on behalf of individual clients/families including advocacy
● Provide information, referrals and consultation to the community as appropriate
● Respond to all emails and telephone calls in a timely and appropriate manner.
● Attend and represent the agency at appropriate community meetings and/or committees, a list of which shall be jointly developed with the CPO.
Administration
● Prepare and manage departmental budgets of approximately $4-5 million dollars, running the annual budgeting process for the department in collaboration with the Finance Department, CPO, and SPMs.
● In conjunction with the CPO, recruit and hire departmental staff.
● Oversee maintenance of all departmental records and documents, including confidentiality of client charts.
● Attend board meetings, leadership, lead departmental, general staff meetings, and other meetings as requested by the CEO and/or CPO.
● Provide monthly program reports, including developing and managing programmatic data collection through organizational data systems, on all programmatic activities for the Board, other directors, community partners, funders, and others as requested
● Respond to all emails, telephone calls, and other communications in a timely and appropriate manner
● Collaborate with Senior Program Managers in identifying and accessing resources and disseminating information and schedule trainings and presenters as needed
● Manage monthly departmental credit card reconciliation process
● Manage & prepare monthly contractual reports
● Ensure compliance with laws, regulations, contract requirements, and agency policy and procedure
● Provide on-site coverage to support team members at the Bayview and/or Waller site
● Collaborate with the CPO and Associate Director of Community Education Partnerships to develop and implement standardized policies and procedures for Safe & Sound programs supporting families and communities
● Supervise Senior Program Managers (SPMs), hold weekly supervision meetings, schedule trainings that promote quality of services, and workforce development.
● Develop, motivate, and foster collaborative relationships both internally & externally
● Attend TALK Line training (upon hire/once)
Undertake other duties as assigned.
ESSENTIAL QUALIFICATIONS
● Graduate degree in public health, social work, child development, or a related field required. LCSW/LMFT preferred. Relevant certifications or licenses in social work or related areas are a plus
● Minimum five (5) years experience providing direct services in a social services, community based, or similar non-profit setting
● Minimum three (3) years experience and demonstrated success in program administration and management including the management of public contracts
● Demonstrated experience working with diverse and high-risk populations
● Ability to ensure Leadership Team role is consistently present on-site to provide guidance, support, and strategic direction to team members while fostering optimal performance and collaboration
● Basic computer skills required: word processing, Google apps/ Microsoft office. Comfortable with learning new software programs. Understanding of Salesforce preferred.
● Liaise with various stakeholder, clients, partners, and funders on relevant data, impact, and performance measurement
● Experience in data collection, program evaluation and utilizing metrics to inform practice
● Excellent hands-on problem solving skills & attention to detail
● Must have excellent verbal and written communication skills, organizational and time management skills, and analytical skills to meet program and contract objectives.
● Experience in public speaking and representing an organization at community events and forums
● Ability to work effectively with diverse populations and understand the unique challenges faced by families and children in the San Francisco Bay Area
● Requires familiarity with and knowledge of current policies and services available in the community for at-risk families
● Requires knowledge of psychological trauma and its impact on individuals and communities
PREFERRED QUALIFICATIONS
● Familiarity and knowledge of current policies and services available in the community for at-risk families; psychological trauma and its impact on individuals and communities; local community agencies and organizations is strongly preferred.
● A demonstrated commitment to public and community service with an enthusiasm for Safe & Sound’s mission and a shared commitment to equity, inclusion, and justice.
● Leading Multi-disciplinary teams, project management experience
● Certification in Trauma informed Care preferred
● Non-profit management experience
● Demonstrated experience with time-management, organization,and communication skills
● Requires familiarity and knowledge of current policies and services available in the community
● Knowledge/experience with issues of homelessness and domestic violence; parenting issues, child development and Bay Area resources for low-income families.
● Requires knowledge of psychological trauma and its impact on individuals and communities.
POSITION SPECIFICATIONS
● Full Time
● Exempt
● Position will be fingerprinted, E-verified, and reference-checked
PHYSICAL REQUIREMENTS
● Typical Working Conditions
○ This position works in a variety of settings including standard office and community settings, phone and video meetings..
● Equipment Used
○ Computer, phone, fax, copier, Office at Hand
● Essential Physical Task
○ Occasional travel, usually within Bay Area but sometimes nationally
● Will be required to attend family events coordinated by the team
● Occasional evening/weekend work
○ Occasional light lifting
○ Extensive keyboarding
○ Ability to lift/push/pull up to 20 pounds unassisted;
The base salary for this position is $110,200.00 annually and eligible for agency sponsored benefits. (To know more about our benefits, click here.)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.
Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
The CFS team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
This part-time exempt position is primarily responsible for maintenance and directed improvement of the Salesforce Database. This position assists in efforts to measure, analyze, and report on the organization’s programmatic impact and organizational effectiveness by supporting the main database used for service tracking.
ESSENTIAL FUNCTIONS
Data & Reporting Systems
● Oversee the organization’s database, ensuring data accuracy and integrity.
● Perform regular data quality checks, data cleansing, and updates.
● Collaborate with Data Managers to understand data needs and provide support for data-related tasks.
● Generate custom reports, listviews and dashboards to meet team’s requirements.
● Assist in data entry, data migration, and data mapping projects.
● Proficiency in Salesforce is required.
ESSENTIAL QUALIFICATIONS
● Comfortable working within Google Suite.
● Adaptability to the culture of a nonprofit organization.
● Proven experience as a Database Manager or similar role, or education in database management.
● Strong proficiency in database management and data quality assurance.
● Attention to detail and commitment to data accuracy.
● Initiate problem-solving independently before seeking assistance.
● Demonstrate proficiency in executing projects using the ‘tight-loose-tight’ framework, which entails structured planning and feedback sessions at the outset and conclusion, with autonomy in executing tasks in between.
● Effective communication and collaboration skills.
PREFERRED QUALIFICATIONS
● Familiarity with Tableau is advantageous.
POSITION SPECIFICATIONS
● Part-time; 20 hours per week
● Non – Exempt
● Position is hybrid with offices located in San Francisco:
○ 1757 Waller Street
○ 3450 3rd Street
● Position will be fingerprinted, reference-checked, and E-verify clearance.
PHYSICAL REQUIREMENTS
● Typical Working Conditions
○ Standard office environment with some attendance and assistance at
events or off-site meetings
● Equipment Used
○ Computer, phone, fax, copier.
● Essential Physical Tasks
○ Minimal travel requirements
○ Ability to perform routine office duties involving repetitive work at the keyboard.
○ Ability to lift up to 30 lbs.
This is a part-time, non-exempt position that does not include benefits. The base salary for this position is $34.28 per hour (or $35,650.05 provided the incumbent works all scheduled business hours in the year.)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records. Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Data & Evaluation team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
We are seeking a talented and dynamic Communications Coordinator with a passion for social justice and childhood development to join our Development team. The ideal candidate will be well-versed in strategic communications, media relations, and the full range of communications tools and tactics (e.g. branding, messaging, events, convenings, and digital, social, and print media). The Communications Coordinator will have exquisite writing skills and exceptional interpersonal, collaboration, and communication skills.
The Communications Coordinator will have the opportunity to amplify Safe & Sound’s work using a finely honed strategy, storytelling, and influence, collaborating across the organization, and serving as a communications advisor to the management team and Board of Directors.
The Communications Coordinator will be responsible for implementing and managing effective communication strategies to enhance the organization’s visibility and reputation. The Communications Coordinator will collaborate with various internal departments to ensure consistent messaging and develop engaging content across multiple channels.
ESSENTIAL FUNCTIONS
Implement & Manage Communications Strategy, which will include:
Key Messaging & Content Creation
Internal Communications
External Communications
Metrics & Reporting
Undertake other duties as assigned.
ESSENTIAL QUALIFICATION
PREFERRED QUALIFICATIONS
POSITION SPECIFICATIONS
PHYSICAL REQUIREMENTS
The base salary for this position is $71,300.00 annually and is eligible for the language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.
Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Development team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
This non-exempt position is responsible, through supervision and skill, for providing a safe, playful and therapeutic environment for children at the Playroom. This position reports to the Playroom Manager.
ESSENTIAL FUNCTIONS
● Care for children ranging from 0-12 years old utilizing non-directive play, art media, and dramatic play to support the children’s social, emotional and physical development.
● Provide for children’s basic needs while in care including but not limited to changing diapers, preparing meals and feeding, as well as maintaining a clean and safe Playroom environment.
● Facilitate developmental growth for children by identifying developmental concerns and helping children to improve peer relationships, regulate emotions, and express their needs appropriately.
● Work with children individually and in groups.
● Work with the Playroom team to organize and distribute in-kind donations of children’s clothes and toys.
● Support with the implementation of service plans based on assessment data.
● Participate in creating an environment where parents are assisted to create and experience shared positive emotions with each of their children.
● Support the parent/child relationship by helping parents with any concerns they might have in dealing with their child or parenting.
● Participate in planning and discussions around how best to support client families.
● Build supportive relationships with parents.
● Participate in weekly staff meetings; contribute observations concerning children to scheduled debriefings.
● Document children’s developmental progress and any concerns in the children’s behavior.
● Aid in coordination of Playroom and organizational activities with volunteers, staff members, and consultants.
● Enter data for Playroom on Salesforce when required.
● Helps facilitate parent/child groups.
Undertake other duties as assigned.
ESSENTIAL QUALIFICATIONS
● Proficiency verbal and written in Spanish or Chinese (Cantonese or Mandarin).
● Degree in Child Development, Psychology, Social work (or related field/degree.),or 4 years of equivalent work with children required.
● Previous experience working with children establishing and maintaining a fun and safe environment required.
● Ability to work in a high-pressure environment required.
● Ability to work with and sensitivity to the needs of diverse ethnic and cultural staff and client population.
● Ability to support parent/child relationships.
● Ability to be flexible, punctual and reliable.
● Basic computer skills required: word processing and internet search capabilities.
POSITION SPECIFICATIONS
● Full-time; 9:00AM-5:00PM (Monday, Thursday, Friday), 9:30AM-5:30PM (Tuesday & Wednesday)
○ Required to work up to 2 late shifts in a week to support program needs (eg: 12:00-8:00 pm, Tuesday, 11:30 am-7:30 pm Wednesday)
● In person work required.
● Non-Exempt (Hourly)
● Position will be fingerprinted and reference-checked.
PHYSICAL REQUIREMENTS
● Typical Working Conditions
○ Combination of child care setting and standard office environment. Working with children includes activity indoors and outdoors, cooking, cleaning, diaper changes, contact with bodily fluids.
● Equipment Used
○ Computer, phone, fax, copier, kitchen appliances.
● Essential Physical Tasks
○ Position requires ability to lift up to 50 lbs. Extensive sitting, bending, running and playing with children is expected in this position.
The base salary for this position is $28.85 per hour (or $60,000.00 provided the incumbent works all business hours in the year.), and is eligible for the language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits. (To know more about our benefits, click on "Thriving at Safe & Sound.)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.
Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Playroom Team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
