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Our team is working to strengthen families and create a community that’s safe for every child. If you are interested in what we do, consider applying for a position with us.
Position Title: Bilingual Parent & Child Education Coordinator – Part Time
Department: Children & Family Services
Type: Part Time
Reports to: Parent Child Education Manager
The Bilingual Parent & Child Education Coordinator – Part Time is responsible for supporting the ongoing development and implementation of parenting education at Safe & Sound. This position reports to the Program Manager – Parent & Child Education. The Bilingual Parent & Child Education Coordinator – Part Time provides group parent education, one-on-one parenting consultation, outreach, and back up support for the Children’s Playroom and Kids’ Turn programs.
Facilitate parent education classes/workshops to help parents understand their child(ren)’s developmental needs as well as best practices on parenting.
Facilitate groups/workshops for children to help strengthen their social and emotional competency.
Collaborate with teams across the departments to ensure coordinated services to families enrolled in outcome-producing services.
Provide 1-on-1 parenting education and consultation to parents, supporting in the goal-setting process, assessing progress, and closing service plans when necessary.
In collaboration with the Parent & Child Education Manager, manage small client caseload, screening
potential clients for services and making referrals as-needed.
Provide support to caregivers and their children for learning support services, such as (but not limited to) Individual Education Plans.
Work closely with the Playroom Manager to provide support in the Children’s Playroom as needed.
Responsible for entering trainings and group participation data into Safe & Sound’s data system.
Provide community outreach as requested, including attending community fairs, workshops, and events open to the public to distribute literature and answer questions about all the Center’s programs.
Undertake other duties as assigned.
Minimum: Bachelor’s Degree in Child development, Education or Social Work or equivalent experience
Minimum 2-3 years experience in the field of education, early-care, or social work
Bilingual English & Spanish or Chinese (Cantonese or Mandarin) required.
Demonstrated ability to work with adults and their young children in an educational setting, preferably in an agency or school setting or through participating in home visits
Ability to facilitate a parent group of at least 10-15 parents.
Familiarity with curriculum development and educational resources.
Requires a comfort level with fluctuations in daily schedule and onsite trainings.
Ability to effectively problem-solve and address parenting group dynamics while maintaining composure and alignment with overall curriculum goals.
Requires ability to communicate with teachers, parents, school administrators and children of various ages; ability to work with diverse staff and client populations.
Requires composure when discussing sensitive topics with parents.
Prior training in parenting education curricula preferred (Triple-P, PIPE, etc.)
Experience working with children with special needs
Part-time (20 hours per week). Candidates must be flexible to clients’ schedules and program needs. Occasional evenings and weekends required.
This position requires in-person work.
Non-Exempt
Position must pass fingerprinting requirement and will be reference checked.
The base salary for this position is $30,000 annually. This position is eligible for the language premium ($1 per hour or $1,040 annum).
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.
Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The PCED strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.
Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.
Position Title: TALK Line Supervisor
Department: Children & Family Services
Type: Full time
Reports to: Senior Program Manager – TALK Line
The TALK (Telephone Aid in Living with Kids) Line is a 24-hour parent & caregiver support warmline providing early interventions, support, and community-based referrals to parents and caregivers experiencing stress. The TALK Line is primarily staffed by trained and supervised volunteer line operators. We respond to incoming calls and also conduct regular follow-up with parents and caregivers with heightened needs.
At the direction of the Senior Program Manager, and in collaboration with the rest of the TALK Line supervisor team, this position serves as a shift supervisor responsible for overseeing day-to-day operations of the TALK Line and providing 1:1 supervision to volunteer line operators. This position requires a flexible work schedule, due to the need to assure coverage of the line, and to assure uninterrupted supervision of the volunteers.
Provide supervision, support, and guidance to TALK Line volunteers on a weekly basis, including in-the-moment troubleshooting for challenging calls.
Evaluate volunteers’ performance on an ongoing basis.
Collaborate with TALK Line Supervisors to ensure supervisory coverage of the TALK Line, serving as evening on-call supervisor as needed.
Conduct screenings and interviews with prospective volunteers.
Implement biannual volunteer training program, revising current and/or developing new training curriculum as needed to ensure the program is in alignment with emerging best practices in the field.
Develop and improve volunteer management systems and protocols
Maintain and Improve primary elements of the TALK Line
Ensure effective scheduling of volunteers.
Monitor real time and historical call data to manage data collection and internal/external reporting requirements.
Cover the line when volunteers are unavailable, including during evening hours
Answer incoming calls, respond to voicemail messages, and make follow up calls to parents and caregivers as needed.
Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming, and healing-centered support system for all parents and caregivers
Document all calls and follow up tasks appropriately into the Birdseye/Salesforce database.
Respond to crisis and high-risk calls according to Safe & Sound procedures
Contribute ongoing research in the delivery of empowering supportive services to parents and caregivers.
Stay current in the peer-support/human services/social work fields, ensuring the team is aware of emerging best practices, thought leadership, and service delivery models.
Attend and participate in regular staff meetings, 1-on-1 supervision meetings, and staff learning labs.
Attend and participate in agency-wide and interdepartmental meetings to ensure coordination and alignment of services across program areas.
Support at least one organization-wide special event per year such as our annual holiday toy store.
Assist with community outreach and presentations to ensure the bay area’s most marginalized families are aware of TALK Line’s services.
Build referral partnerships and collaborative relationships with other community-based organizations to ensure access to quality services for caregivers utilizing the TALK Line.
Undertake other duties as assigned.
This position requires an empathetic and value-driven person with strong attention to detail, communication skills and commitment to supporting diverse Bay Area families. Specifically we are looking for individuals with:
Three (3) or more years of experience in volunteer supervision and management.
Five (5) or more years of experience providing direct services to diverse populations, ideally in the bay area.
Demonstrated experience with training curriculum development and facilitation.
Knowledge of family empowerment models, harm reduction & anti-oppression principles, and healing-centered approaches .
Professional computer experience (including Microsoft Office Suite) and ability to quickly learn new software.
Detail oriented and ability to complete assignments on time while balancing competing priorities.
Ability to make connections with people from a variety of backgrounds
Has a growth mindset, values on-going learning and proactively seeks feedback.
Alignment with Safe & Sound’s mission, vision, values.
Fluent in Spanish or Cantonese.
Lived experience as a parent or caregiver navigating child welfare, mental health or substance use challenges, divorce and family violence, and/or raising a child with disabilities.
Completion of the Prosolutions Strengthening Families™ Protective Factors Framework 13 hr training prior to hire. Note, all staff will be required to complete this training within one month of hire.
Full-time
Position requires a flexible schedule and may include some evening and weekend hours
In person work required, with possibility of hybrid work option
Exempt
Position will be fingerprinted and reference-checked
The base salary for this position is $65,000.00 annually and is eligible for a language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.
Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The TALK Line strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.
Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.
Position Title: Clinical Care Coordinator
Department: Children & Family Services
Reports to: Senior Program Manager, Care Coordination
Location: 1757 Waller Street, San Francisco, CA 94117
This position is responsible for leading and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating regular team meetings; assessing family risks, strengths, and challenges; as well as developing service plans and providing counseling and care management services. This position also staffs Supportive Family Services including drop-in hours and family events as well as administrative support to comply with government contracts and private grants. This position reports to the Senior Program Manager – Care Coordination.
Serves as the primary point person to families enrolled in our program to build families’ protective factors.
Holds primary responsibility for: 1. assessing families’ functioning, 2. monitoring progress toward outcomes, and 3. Moving families through the Integrated Family Services program, using tools defined in the Integrated Family Services model. Collaborates with other Clinical Care Coordinators to triage families eligible for Integrated Family Services and enroll them based on need and other relevant factors.
Leads and facilitates a weekly Service Delivery Team meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
Develops service plans in collaboration with families and Service Delivery Team, according to Integrated Family Services guidelines.
Provides intensive care management (including home visiting) to families with multiple challenges, including families referred by Child Protective Services.
May provide short and long-term supportive counseling for adults and/or children, depending on care coordination caseload and supervisor approval.
Maintains an on-going care coordination roster of 15-20 clients.
Serves as Coordinator of the Day for the Parent Drop-In program one day per week. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
Meets with families not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals.
Assists and supports the Parent Drop-In program as needed including helping set up and break down.
Responsible for keeping files and data entry up to date.
Keeps records of all services provided in compliance with legal, agency, and funding requirements.
Participates in outreach activities as well as provider /community meetings to increase referrals and community awareness of the program.
Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by supervisor.
Undertake other duties as assigned.
At least three (3-5) years hands-on experience providing intensive case management and/or care coordination services to families with children 0-12 who have experienced trauma
Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics.
Knowledge of community resources in San Francisco, cultural competency practices, and current participant outcome measurement practices.
Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
Ability to effectively collaborate with families to complete assessments and develop appropriate service plans that support their protective factors.
Ability to use both qualitative and quantitative data to inform service planning and monitor family’s progress towards achieving outcomes/goals.
Ability to work with diverse staff and program participant populations.
Ability to prioritize work effectively in an environment with multiple competing priorities.
Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
Ability to operate within and lead a complex service delivery structure.
Ability to handle crisis situations.
Ability to use excellent time management and organizational skills.
Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
Demonstrated experience working with diverse cultural backgrounds.
Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories
Bilingual (English/Spanish) preferred.
Full-time
In person work required
Exempt.
Position will be fingerprinted and reference-checked.
Standard office as well as occasional playroom (supervise and care for children) as requested.
This position may require evening hours and participation during weekend events as requested
Travel within San Francisco
The base salary for this position is $65,000.16 annually and is eligible for a language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.
Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Care Coordination Team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.
Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.