Mar 13, 2020
Katie Albright, Chief Executive Officer

Safe & Sound's Latest Updates on COVID-19

Safe & Sound: Serving Our Community

Updated March 26, 2020 | 6:00 PM

Dear Friends,

Safe & Sound is here and working to protect children, strengthen families, and build community during this difficult time. At the top of our mind is the safety of vulnerable children and families.

Even in the best of times, parenting is hard. In a crisis, it can be overwhelming. With the added anxiety of loved ones becoming sick, fear of losing jobs and income, inability to pay rent, and severed community connections — family stress and tension can be at an all-time high. And, indeed, children are more at risk for child abuse and neglect.

I am writing to you today with an urgent request for your support for our families and our community. Safe & Sound is mobilizing every resource we have to provide ongoing and uninterrupted services to every single one of our families. We need your partnership to make this possible!

Here is just a snapshot of our response:

  • TALK Line, 24-hour Parental Stress Phone Support Line
  • Emergency Crisis & Case Management Services
  • Food Pantry and Personal Hygiene Bags Delivery
  • Virtual Counseling
  • City-wide Family Resource Centers Partnering
  • Family Resources Website

We are also collaborating in profound and effective ways with government, schools, and community partners locally and throughout the state to amplify our reach.

Our children need us. And, we need you.

I have never been more proud of our team for their courage and dedication to serve our community. And, I am honored by our families for the trust that they have given to us to show up when and where we are needed most.

While the full impact of this crisis cannot be fully imagined at this time, we know that families and children in our community need our help now. Thank you for always standing with us and for joining with us again today when our community needs us most!

With gratitude,
Katie Albright

P.S. Please check back often to our Keeping Families Safe During COVID-19 page for information online for the latest updates on our services and how you can help.


Safe & Sound’s Waller Street Location closed during Shelter-in-Place

Updated March 19, 2020 | 3:50 PM

Under Mayor Breed’s Shelter-in-Place Order, our Waller Street Family Support Center has been closed.  However, all of our staff will be working remotely to continue services to families to the maximum extent possible. 

All providers and group facilitators are maintaining close contact with their clients:

  • Our Children & Family Services team will continue to maintain client check-ins via phone and email.
  • TALK Line (415-441-KIDS) has been working hard to take phone calls. This is the main service to our families that hasn’t changed during this time.
  • Volunteer trainings are being conducted through Zoom. 

We know that these are difficult and anxiety-provoking times; an added strain for families already experiencing challenges before the COVID-19 pandemic began. Please know that we are here for you.

With gratitude,
Katie Albright


Supporting families through the Coronavirus Pandemic

Posted March 13, 2020 | 5:35 PM

To Our Safe & Sound Friends, Families & Colleagues,

At the heart of our mission at Safe & Sound is our commitment to protecting the children and families in our community. We are, therefore, taking precautions to minimize the risk of exposure and the potential for transmission of COVID-19 and, at the same time, caring for our clients and those in our community who need us most.

Guided by the Center for Disease Control and San Francisco Public Health Department, we will continue to provide essential services, including offering food to our clients and counseling for families in crisis, for as long as safely possible.

  • Our TALK Line, 24-hour parental stress phone support line, is available and working to expand capacity. Please call 415-441-KIDS (5437) if you need support.
  • Our Family Support Center, located at 1757 Waller Street, remains open for individual and small group support. Because this is a rapidly changing situation, if you have any questions please contact the TALK Line (415-441-KIDS) before visiting the Center.
  • Our community prevention and safety trainings will be conducted online when possible.

We are also postponing our 2020 Blue Ribbon Luncheon originally scheduled for April 16, 2020 until the Fall. Details on the new date will come shortly.

As we modify services and seek alternative ways to support our community, we are mindful of the reality of racism and xenophobia in the context of COVID-19 and future outbreaks. Misinformation about the outbreak has led to acts of violence and bullying. We stand against this misinformed response and continue our commitment to creating a compassionate and responsive community.

Together, let us focus on being well, appreciating our loved ones, and providing direct support for those who need a little bit more during this difficult time.

Thank you for your solidarity as we continue our work to strengthen families and protect children.

With gratitude,



Katie Albright
Chief Executive Officer



Stay Informed

For the latest updates from the City & County of San Francisco, check the online resources below for updates, call 3-1-1 for guidance regarding COVID-19 public health safety information, and sign up to receive official updates from the City & County about COVID-19 via text message by texting COVID19SF to 888-777.

San Francisco Department of Public Health
San Francisco Department of Emergency Management
SFUSD COVID-19 Resources for Students and Families


Talking to Kids about COVID-19

Children may be curious or scared about everything going on with COVID-19. Here are some helpful ways you can talk to your kids.

8 ways to provide safety & comfort 
A comic for exploring Coronavirus with kids 
Talking to children about COVID-19 (NASP)
Fun ways to get your kids to wash their hands