We leverage data and community-informed research to drive continuous improvement, identify trends, inform policy and practice, and advocate for systems change.

Our data team collects information about how our programs are doing using CQIs, Continuous Quality Improvement metrics, so we can keep improving them forward. It means we regularly check what’s working well and what needs to change. By looking at this data, we can better understand our impact, spot any problems, and make smarter choices about how we speak up and advocate for the people we serve.

We believe the best insights come directly from the people we serve. That’s why we use participatory research and design practices to center the voices of children, families, and caregivers in everything we do. By co-creating our feedback tools and listening closely to lived experiences, we make sure we’re asking the right questions, focusing on what truly matters, and continuously improving our services in ways that honor the needs, strengths, and realities of our clients. Our Parent Advisory Committee is key to this, collaborating with us on the research development process and engaging with the data team to establish the most valuable questions so that we can gain valuable, actionable data on the experiences of local families and their interactions with Safe & Sound.

We discussed this important topic of lived experience in our 2024 Lunch and Learn webinar series, recordings of which can be found on our events page.