OVERALL SUMMARY

The Associate Director of Children & Family Services is a member of Safe & Sound’s leadership team and provides operational leadership for the Children & Family Services (CFS) department. Reporting to and working
Working under the direction of the Chief Program Officer (CPO), the Associate Director is responsible for translating organizational priorities into effective department operations, leading program implementation, developing department leaders, ensuring high-quality service delivery, and fostering a culture of accountability, collaboration, learning, and continuous improvement.

The Associate Director works in partnership with the CPO and CFS program leaders to lead the Children & Family Services department. The Associate Director oversees CFS staff, volunteers, and interns and works collaboratively across departments to ensure high-quality, trauma-informed service delivery, operational effectiveness, compliance, and strong program outcomes. The Associate Director supports the implementation of organizational priorities within CFS while ensuring department operations and services remain responsive to the needs of children, families, and communities.

ESSENTIAL FUNCTIONS

Strategic & Organizational Leadership:

• Serve as a member of the Safe & Sound Leadership Team, contributing a CFS and client perspective to organizational discussions and supporting implementation of organizational priorities within the department.
  
• Partner with the CPO to identify departmental opportunities, challenges, and recommendations and translate organizational priorities into effective CFS strategies, systems, and practices.
  
• Represent Safe & Sound and the Children & Family Services department in community events, committees, and professional networks to advance the organization’s mission and strengthen partnerships.
  
• Provide leadership for outreach and engagement strategies designed to reach Safe & Sound’s priority populations and strengthen connections with children, families, and communities.

Program Leadership & Service Quality:

• Provide operational leadership for the Children & Family Services department, ensuring effective implementation of departmental priorities and high-quality, trauma-informed, culturally responsive, and equitable service delivery that achieve measurable outcomes for clients and communities served.
  
• Oversee delivery of a comprehensive continuum of services, including Counseling, Care Management, Parenting Workshops and Classes, Children’s Playroom, Parent Drop-In, Family Events, and TALK Line Parental Stress Line
  
• Implement established program goals, outcomes, evaluation strategies, and performance measures in collaboration with the CPO, Senior Program Managers, Data Team, and other organizational leaders; monitor CFS performance and use data and evaluation findings to inform continuous improvement in response to client needs, community priorities, data and organizational goals.
  
• Lead the implementation of new programmatic strategies aligned with evolving child welfare and prevention systems, including initiatives like community-based pathways under the Family First Prevention Services Act (FFPSA)

Operations & Cross-Departmental Coordination:

• Ensure effective coordination of department operations, including staffing structures, workflows, communication, and service delivery systems.
  
• Provide leadership and oversight for department procedures, documentation systems, and compliance practices.
  
• Foster strong collaboration across CFS and with other Safe & Sound departments to strengthen coordination, communication, and organizational effectiveness.

People Leadership & Team Development:

• Lead and develop department leaders, staff, volunteers, and interns, fostering a culture of accountability, collaboration, learning, and excellence.
  
• Provide leadership and supervision to Senior Program Managers and other CFS department leaders, including regular coaching, performance management, professional development, and support in advancing program quality and staff effectiveness.
  
• Ensure staff have the resources, training, supervision, and professional development opportunities needed to provide effective services and advance best practices in child abuse prevention, family strengthening, and trauma-informed care.
  
• Maintain a visible leadership presence across Safe & Sound program locations, including providing support and connection to teams at the Bayview and Waller sites.
  
• Partner with CPO and Human Resources to develop staffing plans and recruit, select, and onboard department leaders and staff in alignment with organizational values, workforce needs, and departmental priorities.

Administration: Budget & Compliance

• Develop, manage, and maintain oversight of the department’s annual budget including leading the departmental budgeting process in partnership with the Finance Department, Chief Program Officer (CPO), and program leadership.
  
• Provide leadership and oversight for public, private, and government-funded contracts, grants, and community agreements, ensuring effective implementation, contractual compliance, reporting requirements, deliverables, and partnership expectations are met. This includes partnerships and contracts with entities such as EPSDT (Early and Periodic Screening, Diagnostic, and Treatment), Department of Public Health (DPH), Human Services Agency (HSA), Department of Early Childhood (DEC), and Mayor’s Office of Housing and Community Development (MOHCD).
  
• Ensure departmental adherence to organizational confidentiality and privacy requirements, including HIPAA and other applicable client privacy protections.
  
• Provide regular updates and reports to the CPO regarding department performance, implementation priorities, program outcomes, challenges, opportunities, and emerging needs.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Master’s degree in social work, public health, child development, psychology, public administration, or a related field required.
  
• Minimum five (5) years of progressive leadership experience in human services, child and family services, behavioral health, public health, nonprofit, or related fields, including experience supervising managers or program leaders and managing complex programs, departments, or service systems.
  
• Minimum three (3) years experience and demonstrated success in program administration and management including the management of public contracts
  
• Demonstrated experience working with diverse and high-risk populations and an understanding of the unique challenges facing children and families in the San Francisco Bay Area
  
• Strong technology skills, including proficiency with Microsoft Office/Google Workspace and the ability to learn and leverage organizational systems. Experience with Salesforce or similar data management systems preferred.
  
• Experience in data collection, program evaluation and utilizing metrics to inform practice
  
• Strong problem-solving, organizational, and attention to detail skills
  
• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse audiences, including staff, leadership, community partners, funders, and public stakeholders.
  
• Experience in public speaking and representing an organization at community events and forums
  
• Requires working knowledge of current policies and services available in the community for at-risk families
  
• Requires knowledge of psychological trauma and its impact on individuals and communities

PREFERRED QUALIFICATIONS

• Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or related professional credential.
  
• Experience working within public health or behavioral health systems, including familiarity with electronic health record (EHR) platforms, provider credentialing processes, and related compliance requirements.
  
• Experience leading multidisciplinary teams and managing through organizational growth, change, or program transformation.
  
• Experience working within child welfare, family support, behavioral health, public health, prevention, or community-based service systems.
  
• Demonstrated commitment to public and community service and alignment with Safe & Sound’s mission, values, and commitment to equity, inclusion, and justice.

POSITION SPECIFICATIONS

• Full Time
  
• Exempt
  
• In-person work required
  
• Position will be reference-checked, E-verified, and fingerprinted. All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS

Typical Working Conditions:

• This position works in a variety of settings including standard office, community setting, phone and video meetings.
  Equipment Used:
  
• Computer, phone, fax, copier, Office at Hand.
  Essential Physical Tasks:
  
• Occasional travel, usually within Bay Area
  
• Will be required to attend family events coordinated by the team
  
• Occasional evening/weekend work
  
• Occasional light lifting
  
• Extensive keyboarding
  
• Ability to lift/push/pull up to 20 pounds unassisted

The base salary for this position is $113,854.00. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The CFS team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org

OVERALL SUMMARY

Safe & Sound serves as the backbone organization for the Family Services Alliance (FSA), a coalition of 44 San Francisco community-based organizations — including 26 Family Resource Centers — that collectively serve more than 51,000 families each year. As the FSA has grown in scope, particularly around referral technology platforms, Medi-Cal involvement, and cross-sector partnership coordination, the day-to-day coordination work has increasingly been absorbed by senior staff whose time is better spent on supervision, policy, and systems-level work.

The Program Coordinator-Strategic Partnerships & Policy (FSA) is a new role created to provide dedicated operational capacity to the SPP team in their FSA backbone and cross-sector systems change work.

The Program Coordinator focuses exclusively on coordination, implementation, and communications — ensuring that convenings run smoothly, member organizations are supported and connected, grant deliverables are tracked, and the broader field stays informed. This is an ideal opportunity for a highly organized, detail-oriented professional who is energized by collaborative, mission-driven work and wants to help strengthen the systems that support families across San Francisco.

ESSENTIAL FUNCTIONS

Coalition Coordination & Member Support

• Coordinate the day-to-day logistics of FSA convenings, Steering Committee meetings, and workgroup activities, including invitations, scheduling, materials preparation, note-taking, follow-ups, and virtual meeting technology.
  
  
• Support member outreach and engagement by tracking contacts and data, building relationships with partners, and preparing senior staff for meetings.
  
• Support event logistics
  
• Maintain shared documents, contact lists, trackers, and other coordination infrastructure that supports the FSA backbone.

Communications & Design

• Support FSA communications, including the member newsletter, social media channels, and website to keep the 44-member coalition and broader field informed and engaged.
  
• Manage and improve the organization’s email marketing platform (Mailchimp), including list cleanup, segmentation, and more effective use.
  
• Maintain and update email distribution lists across the coalition.
  
• Provide graphic design support — creating and formatting presentations, documents, flyers, and other materials for internal and external audiences.

Data & Technology

• Administer the Find Help referral platform, including reaching out to organizations to onboard them, running reports, managing the backend, curating resources, troubleshooting, and gathering feedback from users and partners.
  
• Support Salesforce data entry and run reports to identify partners and stakeholders for engagement.
  
• Track implementation progress across grant deliverables and performance measures, maintaining accurate records and supporting timely reporting.

Research & Operations

• Conduct basic background research on topics related to child welfare, family stability, coalition work, and related areas to support the team.
  
• Process vendor payments and check requests, and support cross-checking of budget items in coordination with the appropriate staff.
  
• Provide additional administrative and project coordination support to the Strategic Partnerships & Policy team as needed.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• 3+ years of experience in program coordination, administration, community engagement, or a related role, ideally in a nonprofit or community-based setting. Bachelor’s degree or 4+ years of equivalent relevant professional experience.
  
• Exceptional organizational skills and attention to detail, with the ability to track multiple workstreams and deadlines simultaneously.
  
• Strong written and verbal communication skills, including comfort drafting newsletters and social media content.
  
• Experience with email marketing tools (e.g., Mailchimp) and basic graphic design for presentations and materials (e.g., Canva, Google Slides, or similar).
  
• Comfort with data entry and reporting in a CRM or database (Salesforce experience a plus).
  
• Proficiency with common collaboration and productivity tools (e.g., Google Workspace, Microsoft Office, project management platforms such as Monday.com).
  
• A collaborative, service-oriented approach and the ability to build trusting relationships across diverse organizations and communities.
  
• Commitment to Safe & Sound’s mission and to racial equity and family well-being.

PREFERRED QUALIFICATIONS

• Familiarity with San Francisco’s family-serving, child welfare, or community-based organization landscape.
  
• Experience supporting coalitions, convenings, or multi-organization initiatives.
  
• Experience with referral platforms (e.g., Find Help), data reporting, or light fiscal/administrative support such as check requests.
  
• Experience or training in the fields of public health, the intersection of health and social services, and/or health care or social care data.

POSITION SPECIFICATIONS

• Full Time
  
  
• Non-Exempt
  
• In-person work required
  
• Position will be reference-checked, E-verified, and fingerprinted. All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS

Typical Working Conditions:

• Standard office, heavy keyboard work, phone and video meetings
  Equipment Used:
  
• Computer, phone, fax, and copier.
  Essential Physical Tasks:
  
• Must be able to use standard office equipment
  
• Ability to lift, push, pull, up to 20lbs unassisted
  
• Ability to travel around San Francisco

Contingent on Funding: This is a one-year grant-funded position with funding secured through October 31, 2027. The position is expected to end on October 31, 2027 unless additional funding is secured. Continued employment beyond that date is contingent upon the availability of funding.

The base salary for this position is $35.5054 per hour and is eligible for the agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The SPP Team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org

OVERALL SUMMARY

This non-exempt position is responsible, through supervision and skill, for providing a safe, playful and therapeutic environment for children at the Playroom. This position reports to the Playroom Manager.

ESSENTIAL FUNCTIONS

• Care for children ranging from 0-12 years old utilizing non-directive play, art media, and dramatic play to support the children’s social, emotional and physical development.
  
• Provide for children’s basic needs while in care including but not limited to changing diapers, preparing meals and feeding, as well as maintaining a clean and safe Playroom environment.
  
• Facilitate developmental growth for children by identifying developmental concerns and helping children to improve peer relationships, regulate emotions, and express their needs appropriately.
  
• Work with children individually and in groups.
  
• Work with the Playroom team to organize and distribute in-kind donations of children’s clothes and toys.
  
• Participate in creating an environment where parents are assisted to create and experience shared positive emotions with each of their children.
  
• Support the parent/child relationship by helping parents with any concerns they might have in dealing with their child or parenting.
  
• Participate in planning and discussions around how best to support client families.
  
• Build supportive relationships with parents.
  
• Participate in weekly staff meetings; contribute observations concerning children to scheduled debriefings.
  
• Document children’s developmental progress and any concerns in the children’s behavior.
  
• Aid in coordination of Playroom and organizational activities with volunteers, staff members, and consultants.
  
• Enter data for Playroom on Salesforce when required.
  
• Helps facilitate parent/child groups.
  
• Attend and participate in regular staff meetings, 1-on-1 supervision meetings, department trainings (TalkLine training, Playroom training, etc)

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Proficiency verbal and written in Spanish or Chinese (Cantonese or Mandarin).
  
• Degree in Child Development, Psychology, Social work (or related field/degree.),or 2 years of equivalent work with children required.
  
• Previous experience working with children establishing and maintaining a fun and safe environment required.
  
• Ability to work in a high-pressure environment required.
  
• Ability to work with and sensitivity to the needs of diverse ethnic and cultural staff and client population.
  
• Ability to support parent/child relationships.
  
• Ability to be flexible, punctual and reliable.
  
• Basic computer skills required: word processing and internet search capabilities.
  
• Maintains compliance with HIPAA and organizational confidentiality policies by appropriately handling, storing, and sharing protected health information (PHI) and other sensitive client data in accordance with applicable laws and agency procedures.
  
• CPR and First Aid certification required, or ability to obtain certification within a six (6) months upon hire and renewed every two years.

POSITION SPECIFICATIONS

• Full-time; requiring flexibility to work evenings and weekends as needed to support program operations.
  
• This position follows a consistent schedule of Monday–Thursday, 9:30 AM–5:30 PM, with remote work on Fridays.
  
• During the summer months, the Tuesday schedule shifts to 11:30 AM–7:30 PM to support evening programming.
  
• In-person work required.
  
• Non-Exempt
  
• Position will be fingerprinted, E-verified and reference-checked. All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  
  • Combination of child care setting and standard office environment. Working with children includes activity indoors and outdoors, cooking, cleaning, diaper changes, contact with bodily fluids.
    
• Equipment Used
  
  • Computer, phone, fax, copier, kitchen appliances.
    
• Essential Physical Tasks
  
  • Position requires ability to lift up to 50 lbs. Extensive sitting, bending, running and playing with children is expected in this position.

The base salary for this position is $32.7665 per hour and is eligible for agency-sponsored benefits and language premium. The language premium is $2,080 annually.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.