OVERALL SUMMARY

Under the supervision of the Senior Program Manager, Care Management, this position is responsible for supporting and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating team meetings; assessing family risks, strengths, and challenges; as well as assisting with the development and implementation of service plans and providing counseling and care management services.

Additional responsibilities include providing coverage for Supportive Family Services activities, such as drop-in hours and family events, and completing administrative tasks, documentation, and reporting to support compliance with government contracts and private grants. Family First Prevention Services Act (FFPSA): A federal law that prioritizes prevention and family based services to help children remain safely with their families and reduce unnecessary involvement in the child welfare system.

Safe and Sound and the Children Family Service Department (CFS) supports this prevention approach through the evaluated out pathway, connecting families referred by Child Protective Services (CPS) whose circumstances do not meet the threshold for an open CPS case to appropriate services and supports in the community. This position reports to the Senior Program Manager, Care Management.

ESSENTIAL FUNCTIONS

Integrated Family Services

• Serves as the primary point person to families enrolled in our program to build families’ protective factors.
  
• Assess and support families by completing assessments, providing case management, monitoring progress toward outcomes, and coordinating services using tools and practices aligned with the Integrated Family Services model.
  
• Support family enrollment and FFPS implementation by collaborating with Program Associates to triage and enroll eligible families, coordinate services, and carry out activities related to the FFPS Evaluated-Out Referral Pathway.
  
• Collaborates and facilitates a monthly wrapped-around services meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
  
• Assist with the development of service plans in collaboration with families and Service Delivery Team, according to Integrated Family Services guidelines.
  
• Provides intensive care management (including home visiting) to families with multiple challenges, including families referred by Child Protective Services.
  
• May provide short and long-term supportive counseling for adults and/or children, depending on care coordination caseload and supervisor approval.
  
• Maintain an ongoing and accurate up to date care coordination roster of 15-20 FFPS referred participant families.
  
• Protects participant confidentiality and handles sensitive information in accordance with organizational policies and applicable requirements

Supportive Family Services

• When assigned by the Senior Program Manager, occasionally support Program Manager, Care Management with family support center services including Food Pantry, Emergency Needs Support, information and referrals.
  
• Occasionally provides support to the Parent Drop-in Program to families not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals, setting up and closing the program, meeting with clients, conducting intakes, and providing additional support during Parent Drop-In hours as assigned by the Senior Program Manager.
  
• Responds to participant concerns and escalates safety issues, crises, or needs outside the scope of the position to the appropriate supervisor.

Other Essential Functions

• Maintains physical files and ensures timely and accurate data entry and updates in Salesforce and Epic, as necessary.
  
• Keeps records of all services provided in compliance with legal, agency, and funding requirements.
  
• Participates in outreach activities as well as provider /community meetings to increase referrals and community awareness of the program.
  
• Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by the supervisor.
  
• Communicates and escalate significant participant concerns, service barriers, incidents, and other matters requiring supervisory attention in a timely manner
  
• Attend and participate in regular staff meetings, 1-on-1 supervision meetings, department trainings (TalkLine training, Playroom training, etc)

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• At least three (3-5) years hands-on experience providing intensive case management and/or care coordination services to families with children 0-12 who have experienced trauma
  
• Bilingual English and Spanish, written and verbal required
  
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics.
  
• Knowledge of community resources in San Francisco, cultural competency practices, and current participant outcome measurement practices.
  
• Ability to build effective working relationships and collaborate with colleagues, service providers, community partners, and program participants
  
• Ability to effectively collaborate with families to complete assessments and develop appropriate service plans that support their protective factors.
  
• Ability to use both qualitative and quantitative data to inform service planning and monitor family’s progress towards achieving outcomes/goals.
  
• Ability to work with diverse staff and program participant populations.
  
• Ability to prioritize work effectively in an environment with multiple competing priorities.
  
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
  
• Ability to work effectively within a multidisciplinary service-delivery structure and coordinate services across internal programs and external providers
  
• Ability to handle crisis situations.
  
• Strong case documentation, recordkeeping, organizational, and time-management skills
  
• Able to handle confidential and sensitive participant information appropriately
  
  
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
  
• Demonstrated experience working with diverse cultural backgrounds.
  
• CPR and First Aid certification required, or ability to obtain certification within a six (6) months upon hire and renewed every two years.

PREFERRED QUALIFICATIONS

• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories

POSITION SPECIFICATIONS

• Full-time.
  
• In-person work required
  
• Non-exempt.
  
• Position will be fingerprinted, E-verified and reference checked. All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  Standard office as well as occasional playroom (supervise and care for children) as requested.
  This position may require evening hours and participation during weekend events as requested
  Travel within San Francisco
  
• Equipment Used:
  Computer, phone, fax, copier.
  
• Essential Physical Tasks:
  Light lifting (lift, push, and pull up to 25 pounds unassisted on a regular basis)

The base salary for this position is $36.4669 per hour and is eligible for the language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Care Coordination team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org

OVERALL SUMMARY

The Senior Program Manager of Community Partnerships is responsible for the day-to-day programmatic leadership, implementation, and continuous improvement of SafeStart and Community Bridges, while supporting broader Community Partnerships work and cultivating strong relationships with community partners, funders, and internal stakeholders. Reporting to the Assistant Director of Community Partnerships, this position is responsible for ensuring effective implementation and operations, including coordinating workflows, staffing, deliverables, and partner coordination. Additionally, this position directly supervises Community Bridges and SafeStart staff to provide support and direction for these programs.

The Senior Program Manager develops and maintains strong working relationships with community partners, funders, and internal stakeholders and ensures that SafeStart and Community Bridges are implemented in alignment with Safe & Sound’s mission, FRCI (Family Resource Center Initiative) expectations, FFPSA (Families First Prevention Services Act) requirements, and Community Pathway practices.

ESSENTIAL FUNCTIONS

Team Development & Program Management

• Supervise assigned Community Partnerships staff through regular one-on-ones, coaching, performance feedback, goal-setting, and performance evaluations.
  
• Support the Program Associate of Community Bridges, Program Associate of SafeStart, and Program Associate of Community Partnerships in carrying out direct service, training, outreach, documentation, and community coordination responsibilities.
  
• Provide day-to-day management and direction for SafeStart and Community Bridges, ensuring that program activities are aligned with Safe & Sound’s mission, values, strategic goals, and Community Pathway vision.
  
• Develop, implement, and monitor annual work plans, timelines, staffing plans, and deliverables for assigned Community Partnerships programs in partnership with the Assistant Director of Community Partnerships.
  
• Foster a collaborative, supportive, and learning-oriented team culture that emphasizes trauma-informed practice, strengths-based practices,equity, accountability, and professional growth.
  
• Support staff in navigating complex family needs, community partnership work, and cross-departmental coordination while centering the needs, priorities, and lived experiences of families and communities.

SafeStart Leadership

• Oversee the SafeStart population-based Family Resource Center, a collaborative effort that provides community-based services to families with young children who have been exposed to violence.
  
• Supervise Safe & Sound’s SafeStart staff and support the coordination and delivery of referrals, trauma-informed case management, workshops, events, groups, trainings, and related program activities with partner agencies.
  
• Organize, attend, and help facilitate SafeStart-related meetings, including case consultation meetings, policy meetings, trainings, and planning spaces, and communicate relevant learning to internal staff and leadership.
  
• Help maintain and strengthen relationships with SafeStart partners and other community-based referral sources in order to support service access and collaboration.

Community Bridges Leadership

• Manage implementation of Community Bridges as a prevention-focused extension of SafeStart that provides light-touch case management, family advocacy, and resource navigation for families with young children experiencing concrete needs and family stressors.
  
• Ensure consistent implementation of Community Bridges workflows, including referral review, eligibility screening, family outreach, intake, needs identification, service coordination, follow-up, case closure, and referral to more intensive services when appropriate.
  
• Support staff in delivering voluntary, family-centered services that strengthen protective factors, reduce barriers to support, and help prevent unnecessary Child Welfare involvement.
  
• Coordinate with internal teams and community partners to maintain a clear referral pathway and ensure that Community Bridges remains responsive, timely, and accessible to families and referral sources across San Francisco.

Community Partnerships, Outreach, and Training

• Build and maintain collaborative relationships with family resource centers, schools, early childhood education providers, public agencies, and other partners to strengthen referral pathways and promote family well-being.
  
• Support citywide outreach and engagement efforts related to SafeStart and Community Bridges, while helping position Bayview as an important access point within a broader citywide prevention strategy.
  
• Organize and attend SafeStart and Community Bridges events with support from the Assistant Director of Community Partnerships and the Community Partnerships team.
  
• Coordinate and support trainings for community partners and stakeholders, on the impact of violence on young children, mandated reporting to community supporting, the Strengthening Families Five Protective Factors, Families First Prevention Services Act, and Community Pathways; helping partners identify family needs early and connect families to community-based support.
  
• Represent Safe & Sound in collaboratives, coalitions, and community meetings related to family support, violence prevention, protective factors, and community resilience, as assigned.

Data, Evaluation, and Reporting

• Oversee data collection and documentation for SafeStart, Community Bridges, and related Community Partnerships activities, including tracking referrals, services, participation, trainings, event information, outreach, and partner engagement in alignment with funder and organizational requirements.
  
• Review program data and feedback to assess progress toward deliverables, identify trends, and contribute program data and updates for reports, grant proposals, presentations, and other external communications.
  
• Support accurate tracking of Community Bridges referral sources, service connections, and follow-up activities, including non-duplicative documentation related to TALK Line and other referral streams.
  
• Help ensure completion of required time study, documentation, and accountability processes related to program implementation and oversight.

Administrative and Organizational Responsibilities

• Support management of assigned program budgets in collaboration with the Assistant Director and Finance staff, including monitoring expenditures, forecasting needs, and ensuring alignment with contracts and funder requirements.
  
• Participate in CEP departmental meetings, cross-team planning efforts, and agency-wide initiatives as part of the department’s leadership structure.
  
• Support with implementation and utilization of FindHelp within SafeStart and Community Bridges as a closed loop referral system.

ESSENTIAL QUALIFICATIONS

• Undergraduate degree in public health, public policy, public administration, social work, social welfare policy, education, human services, or a related field, or equivalent combination of education and experience.
  
• Minimum of three (3) years of progressively responsible experience in program management, family support services, community partnerships, or related work, including direct supervision of staff.
  
• Experience implementing community-based programs and coordinating collaborative projects involving multiple partners moving toward shared goals.
  
• Strong written and verbal communication skills, including the ability to communicate effectively with families, community partners, funders, and organizational leadership.
  
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining overall direction and follow-through.
  
• Project management experience, including program planning, implementation, workflow coordination, and monitoring of deliverables.
  
• Proficiency and comfort with using data to support accountability, reporting, program monitoring, and continuous improvement.
  
• Demonstrated experience working with diverse communities and families experiencing stress, violence, or barriers to accessing support.
  
• Computer skills required: Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Microsoft Office, Zoom, and presentation platforms.

PREFERRED QUALIFICATIONS

• Familiarity with current policies, systems, and services available to children and families in San Francisco.
  
• Experience with providing case management support to families or supervision of direct service providers.
  
• Experience with family strengthening, prevention-focused programming, Family Resource Centers, or community-based child and family well-being initiatives.
  
• Experience with systems-change initiatives, coalitions, or cross-sector collaborations focused on child and family well-being.

POSITION SPECIFICATIONS

• Full-time
  
• Exempt
  
• In person work required
  
• Occasional evenings and weekends required to support community meetings, trainings, and events.
  
• Position based in San Francisco, CA, with local travel to community meetings and partner sites as needed.
  
• Position will be fingerprinted, E-verified and reference checked. All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS
Typical Working Conditions

• Standard office
  
• Community Partners locations (office setting)
  Equipment Used
  
• Computer, phone, fax, Office at Hand, copier.
  Essential Physical Tasks:
  
• Ability to travel within San Francisco and the Bay Area
  
• Ability to lift/push/pull up to 20 pounds unassisted.

The base salary for this position is $91,154.00 and this position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

The CEP team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org

OVERALL SUMMARY

This non-exempt position is responsible, through supervision and skill, for providing a safe, playful and therapeutic environment for children at the Playroom. This position reports to the Playroom Manager.

ESSENTIAL FUNCTIONS

• Care for children ranging from 0-12 years old utilizing non-directive play, art media, and dramatic play to support the children’s social, emotional and physical development.
  
• Provide for children’s basic needs while in care including but not limited to changing diapers, preparing meals and feeding, as well as maintaining a clean and safe Playroom environment.
  
• Facilitate developmental growth for children by identifying developmental concerns and helping children to improve peer relationships, regulate emotions, and express their needs appropriately.
  
• Work with children individually and in groups.
  
• Work with the Playroom team to organize and distribute in-kind donations of children’s clothes and toys.
  
• Participate in creating an environment where parents are assisted to create and experience shared positive emotions with each of their children.
  
• Support the parent/child relationship by helping parents with any concerns they might have in dealing with their child or parenting.
  
• Participate in planning and discussions around how best to support client families.
  
• Build supportive relationships with parents.
  
• Participate in weekly staff meetings; contribute observations concerning children to scheduled debriefings.
  
• Document children’s developmental progress and any concerns in the children’s behavior.
  
• Aid in coordination of Playroom and organizational activities with volunteers, staff members, and consultants.
  
• Enter data for Playroom on Salesforce when required.
  
• Helps facilitate parent/child groups.
  
• Attend and participate in regular staff meetings, 1-on-1 supervision meetings, department trainings (TalkLine training, Playroom training, etc)

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Proficiency verbal and written in Spanish or Chinese (Cantonese or Mandarin).
  
• Degree in Child Development, Psychology, Social work (or related field/degree.),or 2 years of equivalent work with children required.
  
• Previous experience working with children establishing and maintaining a fun and safe environment required.
  
• Ability to work in a high-pressure environment required.
  
• Ability to work with and sensitivity to the needs of diverse ethnic and cultural staff and client population.
  
• Ability to support parent/child relationships.
  
• Ability to be flexible, punctual and reliable.
  
• Basic computer skills required: word processing and internet search capabilities.
  
• Maintains compliance with HIPAA and organizational confidentiality policies by appropriately handling, storing, and sharing protected health information (PHI) and other sensitive client data in accordance with applicable laws and agency procedures.
  
• CPR and First Aid certification required, or ability to obtain certification within a six (6) months upon hire and renewed every two years.

POSITION SPECIFICATIONS

• Full-time; requiring flexibility to work evenings and weekends as needed to support program operations.
  
• This position follows a consistent schedule of Monday–Thursday, 9:30 AM–5:30 PM, with remote work on Fridays.
  
• During the summer months, the Tuesday schedule shifts to 11:30 AM–7:30 PM to support evening programming.
  
• In-person work required.
  
• Non-Exempt
  
• Position will be fingerprinted, E-verified and reference-checked. All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  
  • Combination of child care setting and standard office environment. Working with children includes activity indoors and outdoors, cooking, cleaning, diaper changes, contact with bodily fluids.
    
• Equipment Used
  
  • Computer, phone, fax, copier, kitchen appliances.
    
• Essential Physical Tasks
  
  • Position requires ability to lift up to 50 lbs. Extensive sitting, bending, running and playing with children is expected in this position.

The base salary for this position is $32.7665 per hour and is eligible for agency-sponsored benefits and language premium. The language premium is $2,080 annually.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.