Parent Support: 415-441-KIDS (5437) 24 hours a day, 7 days a week Learn More
Classes & Services: 415-668-0494 during business hours Learn More

When I first came to Safe & Sound in 2022, I felt overwhelmed. I was caring for my 5-year-old son with special needs and my baby daughter, and I didn’t know where to turn for help. Navigating the school system for my son and finding the right resources for both of my children felt impossible.

Then I found Safe & Sound. I began attending Supportive Family Services, parent workshops, Parent Cafés, and sensory play sessions. Each visit brought a sense of hope I hadn’t felt in a long time. My desire to grow as a parent led me to enroll in the Integrated Family Services (IFS) program, where I received guidance and worked towards my goals.

Safe & Sound became a lifeline for our family. Through therapy for my son, play sessions for both my children, and guidance from the staff, I found hope and the tools to help my children thrive. My son is learning to manage his emotions, make friends, and settle at school. My daughter is flourishing. Safe & Sound feels like a second home for our family.

Building a Brighter Future
Safe & Sound also encouraged me to follow my passion for baking. I’ve started taking small orders for cakes, cupcakes, and cookies, and even baked desserts for Safe & Sound community events. With their support, I’m taking real steps toward building a small business to create a stable future for my family.

Your Gift Makes a Difference
None of this would be possible without donors like you. Your generosity provides therapy, parenting support, and safe spaces for children — helping families like mine turn challenges into opportunities.

This holiday season, I hope you will join me in giving the gift of hope. Your donation ensures that Safe & Sound can continue helping families face life’s toughest moments, grow stronger, and dream bigger. Your support wraps families in care, guidance, and opportunity — giving children the chance to thrive and parents the tools to lead with confidence.

How Your Support Helps Families Like Mine

  • Immediate Assistance: Helps parents apply for affordable housing, access educational services and connect with resources that build long-term stability.
  • Concrete Needs: Provides food, clothing, and other essentials to keep families stable.
  • Guided Support: Strengthening parenting skills, building confidence, and connecting with the community.
  • 24/7 Support: The TALK Line is always available when parenting feels overwhelming.
  • Safe Spaces: The Playroom and parenting workshops keep children protected, loved, and thriving.
  • One-on-One Therapy: Therapists help children and parents navigate challenges and grow stronger together, and more.

My journey with Safe & Sound has been one of resilience, growth, and hope. With their support, I’ve learned how to help my children thrive, believe in myself, and take steps toward a brighter future for our family. Thank you for partnering with Safe & Sound — and for giving families like mine the support we need to grow stronger.

Warm Regards,

Janani
Parent and a Client of Safe & Sound

The holidays can often be an expensive time of year, with the kiddos home from school needing entertainment, and festive meals and gifts to buy. Have a look at our ideas for days out and gifts that won’t break the bank.

Festive Activities

1] Slide the day away!
Grab an old piece of cardboard and the kids and make your way to the Seward Slides. These concrete slides are built into the side of the hill and have been around for more than 40 years. Pro tip, if you’re looking to go a little faster put a piece wax paper between the cardboard and the slide. More info.

2] Tour the lights
Put on your shoes and head out for an early evening urban hike (or bus / drive if you prefer) to take a tour of the awesome holiday light displays around the city and in your local neighbourhood. At Yerba Buena Gardens they will be lighting the tree on December 6th, so take your cocoa and watch it glow. More info.

3] Find your fortune (cookie)
As we near a new year, it’s the perfect time to find out what good fortune is in store for next year. Whether you believe in the wisdom of the fortune cookie or not, it’s still fun to visit Golden Gate Fortune Cookies and read the words on that tiny little white paper. And, hey, it’s educational too. How does the fortune get inside the cookie? Go find out. More info.

4] Step inside City Hall
City Hall sits there at the helm of our Civic Center. Its grandeur and often changing lights are hard to miss. But if you have never stepped inside, you’re missing a lot. The outside is spectacular, but the inside is something to behold. Did you know that the dome is the fifth largest in the world (and that there are actually two domes)? Swing left after you head inside to take a look at the replicas. More info.

5] Scavenger hunt
There are items hidden all around the city. Go find them. Geocaching is like a giant scavenger hunt that anyone can play. Although it’s created to use with technology / GPS it’s way more fun if you rely on just your wits. So check out the website, uncode some riddles, and start the hunt. There are 4,256 things to find around San Francisco — so you probably don’t have to go far to find one. More info.

6] See great art
Brew up a cup of cocoa, grab a coat, and wind your way through the alleys of the Mission. Although this city is full of great museums, this free outdoor art is amongst the best San Francisco has to offer. More info.

7] Visit a museum
The Cable Car is the first moving national historic landmark — how cool is that? Drop by the Cable Car Museum and learn how it all works. You can even watch the giant cables turn, moving the cars up and down the hills of San Francisco. More info. Many museums in the city have free days – have a look at this list for options.

8] Do kid and family friendly activities
This site has many suggestions for fun and cheap days out with kids, organized by date. More info. And the San Francisco Public Library often has age-appropriate activities in different branches – have a look at the list.

And remember, you can always visit Safe & Sound during Parent Drop in hours and bring your kiddo to spend time in the playroom. You can find the open hours on this page.

Affordable gifts

1] Handmade coupons
Create coupons for things your child is always asking for, e.g. play their favourite game, movie night of their choice, help me bake cookies, stay up 30 minutes later, etc. Or you could give a “voucher” for a special day out (park, picnic, hike), treasure hunt, or choose dinner night.

2] DIY arts & crafts kit
Gather leftover craft supplies (scraps of ribbon, paper, buttons, beads, stickers) into a jar or box. Include a sheet of ideas/instructions (make a card, decorate a frame, make a new toy etc.).

3] Use photo memories
Use popsicle sticks, cardboard cutouts, printed photos and decorative paper to make a collage, frame or memory book.

4] Nature gift
Collect pine cones, rocks, shells, and make a “nature collection kit” with a little note. Or plant seeds in small cups and give “your own little garden” gift.

5] Free educational printables
Many websites offer free coloring pages, puzzles, activity booklets you can print. If your child is interested in astronomy you can print them a booklet from The Universe in my Pocket. The San Francisco Public Library offers free daily printing to all card holders.

6] Consumables
Make a hot chocolate mix or cocoa bomb in a jar so it can be easily mixed up for a delicious treat.

Every December, Safe & Sound transforms into a festive Holiday Toy Store, where parents and caregivers can shop for new toys, books, and warm clothing for their children — all at no cost. Speak to your care coordinator to book your shopping slot at this year’s toy store.

The Family Services Alliance and Prosperity Initiative, funded by Safe & Sound and the Crankstart Foundation, brought together City officials, philanthropic partners, and community members for the Children, Youth, and Family Summit in early November.

This first-of-its-kind convening, held at UC Law San Francisco, underscored the critical role of nonprofits serving children, youth, and families in San Francisco. Discussions highlighted how coordinated investments across City departments and private funders strengthen outcomes for families, and how improving nonprofit job quality is essential to sustaining these vital services. The Summit also highlighted the need for different groups to work together and share responsibility, making sure the City’s programs for children, youth, and families, like education, housing, health, and family support, are connected and work as one effective system. As the backbone agency of the Family Services Alliance, Safe & Sound works with government and community partners to strengthen the ability of FRCs and other community-based organizations to build the web of support needed to support families effectively across the city.

San Francisco has the least children of the nation’s 20 largest metros. In 2024, less than 19% of the area’s population was under 18. The Summit offered solutions for the City to be more family-friendly to ensure San Francisco is a place where families can live and children have the resources required to succeed.

Bill Barnes - Non-Profit Housing Association of Northern California (NPH), Pegah Faed - Safe & Sound CEO, San Francisco Mayor Daniel Lurie, Supervisor Mahmood - San Francisco Board of Supervisors, District 5
Bill Barnes – Non-Profit Housing Association of Northern California (NPH), Pegah Faed – Safe & Sound CEO, San Francisco Mayor Daniel Lurie, Supervisor Mahmood – San Francisco Board of Supervisors, District 5

Our administration is working every day to make sure San Francisco is a city where families can afford to stay and thrive. That means safe neighborhoods, housing that working class families can afford, and a world-class public school system. In partnership with city departments, nonprofits, and philanthropic groups, we can make sure every kid in San Francisco has the chance to grow, learn, and thrive from cradle to career. – San Francisco Mayor Daniel Lurie

Children and families are essential to San Francisco’s economic and social future. As one of the most rapidly aging metropolitan areas in the country, San Francisco faces demographic shifts that threaten its workforce, innovation, and revitalization efforts. Reversing these trends requires strong, coordinated investment in the systems that help families remain in San Francisco. Investments in the wellbeing of the City’s children and families are investments in San Francisco’s future. In partnership with government and community organizations, Safe & Sound advocates for laws, policies, and practices that keep children safe and families together in San Francisco and beyond.

We’re grateful for the momentum and partnership shown at today’s summit. We look forward to more innovative collaboration and continued support by the City, so every San Francisco child, youth, family, and the nonprofits that support them have what they need to succeed” said Virginia Taylor, spokesperson for Safe & Sound and the Family Services Alliance.

The Summit was a great success with around 350 leaders, including representatives from 11 city departments, 80+ nonprofit organizations, 4 Board of Supervisors, 20 foundations and Mayor Lurie attending. The event enabled participants to have solution-driven conversations to build a more coordinated and sustainable future for San Francisco’s children, youth, families, and the workforce that supports them. Through robust discussions and panels, the Summit showcased the important work nonprofits, city agencies, and community partners are doing across the City.

Marion Sanders - Chief Deputy Director, Department of Homelessness and Supportive Housing Ingrid Mezquita - Director, Department of Early Childhood Sherrice Dorsey Smith - Director, Department of Children, Youth, and Their Families Maria Su - Superintendent, San Francisco Unified School District Supervisor Sherrill - San Francisco Board of Supervisors, District 2
Marion Sanders – Chief Deputy Director, Department of Homelessness and Supportive Housing Ingrid Mezquita – Director, Department of Early Childhood Sherrice Dorsey Smith – Director, Department of Children, Youth, and Their Families Maria Su – Superintendent, San Francisco Unified School District Supervisor Sherrill – San Francisco Board of Supervisors, District 2
Resources
  • Visit the Summit Resource Hub – Access referenced materials, partner resources, and additional media from the event.
  • Watch the Animated Video – See the short film we premiered at the event, highlighting the vital role nonprofits play in San Francisco
  • Watch Panel Recordings – Watch the full discussions on coordinating care for children, youth, and families, nonprofit job quality, and innovative solutions.

Our final virtual Lunch & Learn for 2025 explored the path from a mandated report to community pathway support, and the trust needed across Families, Agencies, and Community Based Organizations to make it work. We explored the specific example of the Strong Families and Communities program in San Francisco – a collaboration involving San Francisco Human Services Agency, Safe & Sound, Instituto, and other Community Based Organizations, which demonstrates an innovative approach to supporting families by building trust where it may have been broken.

In 2024, there were 4,204 children in San Francisco City and County with an allegation of physical abuse (25%) or general neglect (35%). Around 38% of those allegations were Evaluated Out. That means the hotline screener determined that the allegation of abuse or neglect, as defined by law, could not be substantiated or that the report lacked sufficient information to proceed. However, we know from the data that many of those reports indicate that a family lacked resources and supports, they were experiencing poverty, and/or they needed some parenting help. The Strong Families and Communities program offers to connect those families with an appropriate Community Based Organization, such as Safe & Sound, to offer them the resources they may need.

In today’s webinar we discussed how this program works in practice from three different perspectives: the Human Services Agency, Safe & Sound, and a parent involved in the program. We are grateful to our expert panel for joining Safe & Sound CEO Dr. Pegah Faed in this conversation:

  • Denard Ingram, Program Support Analyst, San Francisco Human Services Agency
  • Stephany Ortiz, Bilingual Clinical Care Coordinator, Safe & Sound
  • Melina León, Assistant Director of Care Management, Safe & Sound
  • Mary (not her real name), client of Strong Families and Communities, participated via a recorded message
Discussion highlights
  1. The program was developed with a multidisciplinary team, including people with lived experience, to ensure it was fit for purpose. It requires trust between the organizations involved, which was embedded from the start by being clear on each organization’s role and ensuring the processes work for everyone involved, including the families. These processes are discussed and tweaked over time to ensure they remain sound. This flow diagram shows the process flow between agencies.
  2. Trust is earned from families by ensuring there is consent and interest to engage at every stage. The screener from the Human Services Agency (HSA) offers options to the family and gains their permission before sending their details to the relevant Community Based Organization (CBO). When Safe & Sound follows up the referral, they ensure the family understands it is not compulsory to accept support, and that they can leave the program at any time.
  3. At each stage of the process, an emphasis is put on clarity. HSA screeners explain that there is no further investigation into the family taking place and that any relationship with a CBO is separate from involvement with Child Protective Services or HSA. When Safe & Sound initiates contact with referred parents, they use a script to ensure they cover all the relevant information and explain clearly who the organization is, what it can offer and its purpose.
  4. Sometimes trust takes time to build, especially when there are concerns from the family about involvement with Child Protective Services or an investigation. People receiving a call from HSA are sometimes unaware that a report has been made, so even though the screening call is to tell them they have been ‘Evaluated Out’, this information can be a shock, which causes hesitation and anxiety to engage further. Some families never engage in Safe & Sound services despite numerous attempts at contact, some refuse support at first but engage later when a particular need arises, and some visit the center immediately to begin connecting, but take some time to truly trust the organization or their care coordinator. Safe & Sound care coordinators make it clear that engagement in programs and resources is voluntary, and if there is reluctance, offer to stay in touch through text or email with information about different programs and events, to ensure families know they can take up offers of support at any time.
  5. As with all new clients, referrals from HSA to Safe & Sound are offered a warm intake meeting so that support services can be tailored to match what the family needs at that moment. This meeting gives us a more holistic understanding of the parent and their family, which means we can understand their specific needs better than the initial HSA screener who had limited information based on a report made at a point in time.
  6. Data and record keeping is important to ensure families do not get lost in the system. However, separation of client data between the different organizations is paramount for client confidentiality. Referrals to CBOs from HSA are only made with the explicit consent of the parent. No data about the initial caller or report is passed to the CBO. HSA will only share the parent name, family size/makeup, and the services they recommended. Safe & Sound will build on this information through our own intake process, which is based on the information the parent provides. Upon intake, no updates on specific families are provided back to the HSA.
Resources

San Francisco Child Welfare Report 2024
San Francisco Human Services Agency (SFHSA) Family and Children’s Services (FCS) annually publishes this report to inform the public and encourage efforts to address disproportionality in our child welfare system.

San Francisco Comprehensive Prevention Plan
County child welfare agencies and/or probation departments receiving the State Block Grant for the Family First Prevention Services (FFPS) Program were required to develop a three-year comprehensive prevention plan. This comprehensive prevention plan is a roadmap that outlines the services that the agency will provide that address the needs identified in the assessments completed.

Consent and Information Sharing Toolkit
This Toolkit created by Public Works Alliance is designed to help providers, counties and managed care plans better understand and apply rules of information sharing related to Medi-Cal services for families in child welfare.

Further information

In addition to participating in this program, Safe & Sound is helping to lead two statewide initiatives that relate to Mandated Reporting. Specifically, Safe & Sound continues to help advance Mandated Reporting reform in California through the Mandated Reporting Advisory Committee, the body that is implementing a set of reform recommendations we helped to develop. Safe & Sound is also at the forefront of building strong community pathways so families can get support where they live, before systems have to step in.

That work—and reforms like mandated reporting changes—only happen if parents, caregivers, and communities trust us, which is why this year’s Lunch & Learn webinar series was so relevant.

We hope you will join us again in 2026 for the next series.

The holidays are a time for connection, warmth, and shared meals. Thanks to our community, more than 150 families will gather around their tables this season with one less worry — how to afford a festive meal.

Over the past three days, Safe & Sound’s Parent Advisory Committee organized our annual Holiday Meal Program. This parent-led effort recognizes how meaningful it is for families to share a special meal together, especially at this time of year.

Each registered family received a $75 Safeway gift card to help with the cost of groceries, along with household essentials like paper towels, tissues, and dishwashing liquid. Families with additional needs also received items such as diapers, baby formula, clothing, pillows, hygiene products, and fruit and vegetable vouchers.

In total, more than 150 families — including over 350 children — visited Safe & Sound this week. We are grateful to our Parent Advisory Committee, volunteers, and donors for helping make this holiday season a little brighter for families across San Francisco.

Safe & Sound is grateful for each person who donates to support our mission, enabling this important work to continue now and into the future.

The questions and answers below should help you understand more about how to give and the impact of your donation. We would welcome the opportunity to discuss any of the information with you directly, just get in touch using the details at the bottom.

General questions about donating to Safe & Sound

How can I donate to Safe & Sound?
The easiest way to donate is to visit our dedicated donation page. See below for information on different ways to give.

Is my donation tax deductible?
Safe & Sound is a 501(c)3 tax-exempt organization (Federal Tax ID #94-2455072) and your donation is tax-deductible within the guidelines of U.S. law. To claim a donation as a deduction on your U.S. taxes, please keep your email donation receipt as your official record. We’ll send it to you upon successful completion of your donation.

Questions about the Management of Safe & Sound

How financially stable is Safe & Sound?
Safe & Sound is a financially stable and growing organization. You can visit our past Annual Reports and Audited Financials which are publicly available on our website.

Who are the Board and Management of Safe & Sound?
Our board and personnel are publicly available on our website on our Team page. You can read more about our CEO, Dr. Pegah Faed in this announcement published at her appointment.

Questions about Safe & Sound’s work

What program will my money be used to support?
Safe & Sound combines services, research, and advocacy to strengthen families in their communities, address childhood trauma, and prevent abuse. To achieve our mission and meet the evolving needs of children and families, Safe & Sound shows up in multiple, interconnected roles. Each role plays a vital part in creating the conditions where children and families can thrive. That’s why your donation will be used to support all areas of our operation to continue this holistic approach and create a future free from childhood trauma, where all children, families, and communities are safe, supported, and loved. You can see a breakdown of our revenue and expenses in our Annual Report which creates transparency around our donations income and program costs.

How do I know if my donation is having any impact?
As a donor, you will be subscribed to Safe & Sound’s regular email updates, including information on the outcomes of specific appeals. You will also be sent an online copy of our Annual Report each summer which sets out the work delivered over the preceding year, program statistics, and our financial breakdown. You can visit past Annual Reports online now.

How does my donation help prevent child abuse?
Safe & Sound combines services, research, and advocacy to strengthen families in their communities, address childhood trauma, and prevent abuse. Our programs work across the spectrum of prevention and intervention to strengthen family resilience. We embed supports directly into a family’s life by connecting them to evidence-informed services such as parenting classes, and counseling; we convene diverse partners, build their capacity to recognize early signs of family stress, and create referral pathways that are simple, family-centered, and culturally responsive; and we advocate for systems reform to foster a community-centric model of family support that is preventative rather than reactive. Your donation would support each of these programs. Learn more about what we do.

What big projects are you working on right now?
Safe & Sound is leading a bold, transformative effort to reimagine how families in San Francisco—and ultimately across California—access the support they need to thrive. The Community Pathway Initiative aligns all the areas of Safe & Sound’s work, including advocacy, direct services, education and partnership. Through this Initiative, we are creating long-term, sustainable transformation by building a scalable, upstream, community-based model, leveraging a network of family support centers, designed to reduce child welfare and criminal justice involvement by providing timely, trusted, and trauma-informed care before crises escalate. This work is a continuation of our vision set out in a 2022 issue brief Creating a Child & Family Well-Being System: A Paradigm Shift from Mandated Reporting to Community Supporting, which laid out a roadmap to shift from a punitive, fear-based reporting model to a supportive, community-based approach. This initiative is a long-term project requiring sustainable funding streams, which could leave a powerful legacy. You can read more on the Community Pathway Initiative page.

How do you collaborate with other organizations?
Safe & Sound works in partnership with government and community organizations to deliver our mission.

  • Our Community Education for both children and adults is delivered in collaboration with partners such as San Francisco Unified School District, and through our position as the backbone agency for the San Francisco Family Services Alliance (FSA). We also offer trainings to pediatricians and practitioners nationwide on ACEs, toxic stress and trauma. Read more about Community Education.
  • Our policy and advocacy work is made possible through collaboration within multi-disciplinary teams across the Bay Area and beyond. You can read more about it on our Policy and Advocacy Page. For example:
    • As the backbone agency for the San Francisco Family Services Alliance, and in partnership with its members, Safe & Sound strengthens the ability of FRCs and other community-based organizations to access public funding and build the infrastructure needed to support families effectively.
    • Safe & Sound serves as a core member and facilitator of the statewide Mandated Reporting to Community Supporting Task Force.
    • In partnership with the San Francisco Human Services Agency’s Family and Children’s Services (FCS)—child welfare—FRCs, and other community-based organizations, Safe & Sound helped to develop the county-wide FFPSA Plan, which was approved by the State in 2023. We continue to act as the lead community organization in San Francisco’s FFPSA prevention planning and implementation process.
    • The Center for Youth Wellness, a program of Safe & Sound, worked in partnership with the New Jersey Chapter of the American Academy of Pediatrics (NJAAP) to deliver a three-year research project commissioned by the Maternal & Child Health Bureau of the Human Resources and Services Administration (HRSA) to study and provide recommendations on guidelines for screening for ACEs and providing strengths-based interventions in a pediatric primary care setting.
    • And we collaborate with several agencies and government organizations to break down silos and build a better response system for families.
  • You can see a list of our partners on our website.
Questions about Different ways to give

How do I donate by check?
Checks should be made payable to: Safe & Sound ATTN: Development 1757 Waller Street, San Francisco, CA 94117

What are other ways to give?
There are many ways you can support Safe & Sound, such as in-kind donations, pledging a multi-year gift, volunteering your time or donating stock. Some other examples include:

  • Smarter giving – A Donor-Advised Fund (DAF) is an easy, tax-efficient way to support the causes you care about. You can recommend a grant to Safe & Sound directly from your DAF.
  • Leave your legacy – If Safe & Sound’s work has been important to you in your lifetime, you can have a greater long-term impact for future generations through planned giving.
  • Monthly giving – Signing up for a regular monthly gift provides us with a more predictable income, allowing us to plan sustainable services 365 days a year. Simply select the Monthly option on our online donation site.

To learn more about these different options, visit https://safeandsound.org/take-action/more-ways-to-give/.

What are employee matching gift programs?
Employee matching gift programs are corporate giving programs in which the company matches donations made by employees to eligible nonprofit organizations. It’s an easy way to double your contribution to us! Read more on this page.

Questions about Recurring donations

Why do you prefer recurring donations?
Signing up for a regular gift provides Safe & Sound with a more predictable income, allowing us to plan sustainable services 365 days a year.

I need support with my recurring donation
You can email us at donations@safeandsound.org or call our office at (415) 668-0494 if you have questions about your recurring donation.

When will my recurring donation start?
Recurring donations are processed on the date of your original transaction.

Will I receive a confirmation for each monthly donation?
You will receive an email confirmation of the start of your recurring donation, and an email receipt each month thereafter. An annual summary of your total giving will be provided in December.

Discuss donations with a member of the team

You can contact a member of the team by emailing donations@safeandsound.org or call our office at (415) 668-0494. We would be happy to answer any additional questions.

We are thrilled to celebrate the passage of SB 119, signed into law on July 29, 2025. This landmark social services trailer bill amends the California Welfare and Institutions Code and represents a visible, powerful endorsement of the work of the Mandated Reporting to Community Supporting Task Force—a transformational initiative advanced in partnership with CA Health & Human Services, CA Department of Social Services, and the Prevention & Early Intervention Committee.

Background

Safe & Sound is at the forefront of efforts to reimagine mandated reporting systems in California. In 2022, we authored the issue brief Creating a Child & Family Well-Being System: A Paradigm Shift from Mandated Reporting to Community Supporting, which laid out a roadmap to shift from the current reporting model to a supportive, community-based approach.

Building on this foundation, we led the successful passage of California Assembly Bill 2085, which amended California law to ensure that poverty alone is not treated as “general neglect”—a critical step toward reducing the overreporting of low-income families, particularly those identifying as Black, Indigenous, and People of Color.

As a core member and facilitator of the statewide Mandated Reporting to Community Supporting Task Force, Safe & Sound continues to drive this systemic change, helping lead the development and implementation of 14 reform recommendations presented to the California Child Welfare Council, three of which are delivered through the passage of SB 119.

What the passage of SB 119 means

Mandated Reporting Advisory Committee (MRAC)
For the first time in law, a Mandated Reporting Advisory Committee (MRAC) shall be established by the California Child Welfare Council. It is the intent of the Legislature that the MRAC ensure the transformation of mandated reporting to community supporting continues and disparities in the child welfare system are eliminated. (Delivering on Task Force Recommendation 1)

Comprehensive Prevention Plans (CPPs)
When counties update their Comprehensive Prevention Plans, the update shall include the county’s plans to provide information for mandated reporters regarding the resources available to support families in their communities. This helps to ensure that families can be connected to early, community-focused interventions, not unnecessary surveillance. (Delivering on Task Force Recommendation 12)

Mandated Reporter Training Reform
The law requires that the development of the new statewide mandated reporter training incorporate content identified in the Task Force recommendations. Critically, the training must be developed in partnership with individuals with lived expertise, county child welfare agencies, and other stakeholders, bringing real-world insight to a system in urgent need of change. (Delivering on Task Force Recommendation 9)

Why does this matter?

This is more than a policy win: it’s a turning point. By embedding Task Force recommendations into statute, California has signaled its long-term commitment to shifting from a system rooted in reporting and punishment toward one grounded in support, equity, and community trust.

The passage of SB 119 proves that systemic transformation is not only possible, it’s happening.

A huge thank you to the California Child Welfare Council, the CA Department of Social Services, the Prevention & Early Intervention Committee, members of the former MRCS Task Force, members of the current Mandated Reporting Advisory Committee, our legislative champions, and everyone who has pushed this work forward.

Families across San Francisco are facing mounting challenges that threaten their ability to meet basic needs. As the federal government shutdown continues, uncertainty about food assistance programs like SNAP compounds existing hardships—from housing insecurity and rising food prices to fear of immigration enforcement and the lingering impacts of the pandemic.

SNAP, the nation’s largest anti-hunger program, has provided essential support to low-income families since the Great Depression. Now, with program funds expected to run out as early as this weekend, thousands of working families in San Francisco could lose critical purchasing power for food. Experts estimate that the SNAP shortfall may reach $20 million per month in the City and County of San Francisco starting November 1. We applaud the mayor’s announcement that San Francisco SNAP recipients will receive November benefits through a public-private partnership, but we know that families need more to address these mounting challenges now and beyond November.

In response, a coalition of San Francisco nonprofits—led by Safe & Sound and the Family Services Alliance, a network of more than 40 organizations—has launched the Alliance Fund for Families. This emergency fund will provide direct aid to families struggling with food and housing insecurity, deportation fears, and the compounding pressures of inflation and instability.

Families are under enormous stress right now,” said Dr. Pegah Faed, CEO of Safe & Sound. “When parents are forced to choose between rent, groceries, and child care, the ripple effects on children and communities are profound. Through the Alliance Fund for Families, we’re making sure support reaches those who need it most—right now.”

Family Resource Centers across San Francisco have long served as trusted hubs for care, connection, and advocacy. As the effects of the federal shutdown ripple through the community, these organizations are once again stepping up to ensure that families do not face this crisis alone.

The Alliance Fund for Families aims to raise emergency funds to meet immediate needs—while continuing to advocate for the long-term stability and thriving of all San Francisco families.

To donate or learn more, visit this dedicated page.


About the Family Services Alliance
The Family Services Alliance is a San Francisco–based coalition of 40 member organizations working collectively to deliver quality programs, coordinate resources and services, and shape policies that support all San Francisco families. Safe & Sound serves as the backbone agency of the Alliance.

About Safe & Sound
Safe & Sound believes families thrive in supportive communities. Through direct services, research, and advocacy, we strengthen families, address childhood trauma, and prevent abuse—helping ensure every child grows up safe, supported, and loved.

It’s that spooky, ghostly, ghouling time of year. Halloween is a fun holiday for the whole family and a fantastic way to spend time with your family and neighbors. But as you prepare to say Trick-or-Treat, consider a few safety rules to ensure it’s a safe and fun day for everyone.

Prepare Children Before Trick-or-Treating
  • Never allow children to Trick-or-Treat alone.
  • Young children should be with you or another trusted adult.
  • Older children should use the buddy system.
  • Write down your full name and phone number, and make sure your child keeps it with them.
  • Have your child carry a glow stick or flashlight.
  • Make a plan of where to meet or who to call if your child gets lost.
  • Discuss with your child how to cross the street safely.
  • Remind your child not to approach a car unless he / she is with you.
  • Remind your child that he / she shouldn’t go into a house without your permission.
  • Warn your child not to approach a house that isn’t well lit.
  • Warn your child to scream and run away from anyone who tries to grab him / her or lure him / her with special treats.
A child in halloween costume consults a piece of paper
Be a Part of Your Child’s Trick-or-Treating Experience
  • Go with young children to the door of every house they approach.
  • Plan your child’s Trick-or-Treating route, and try to make sure you are familiar with the area and the neighbors.
  • Caution children to report strange incidents to a trusted adult.
  • Try to inspect all treats before your child eats them, and dispose of anything opened, damaged, or that looks off.
  • Be alert to your child’s energy level so you can be ready to head for home before they are worn out.
Trick-or-Treating Costume Safety
  • Have your child wear costumes or masks that are marked as flame resistant.
  • Make sure your child is able to see and breathe properly when wearing a mask.
  • Consider securing any trip hazards that might be part of the costume such as flapping pieces around the ankles or elements that dangle on the ground.
  • Be mindful of the weather and ensuring your child does not get too hot or cold.
  • Consider a vest or tshirt under a costume that may be scratchy or uncomfortable and cause a rash.
2 people dressed up as robots stand in front of the Safe & Sound office at Waller Street

Casey Family Programs, the nation’s largest operating foundation focused on safely reducing the need for foster care in the United States, has published a new article about how helplines can support children and families.

Explaining Child Protection Hotlines

The article explains that while child welfare systems currently rely on mandated and voluntary reporters to share suspicions of child maltreatment through calls to a child protection hotline, many jurisdictions are examining their hotline data and re-examining their mandated reporting procedures in order to reduce reports to these hotlines when situations do not warrant child welfare assessment, investigation, or involvement.

Data referenced in the article shows that in FY2023, about 4.4 million reports were made to child protection hotlines in the United States (involving approximately 7.8 million children), with just under half of the reports (48%) screened in for further investigation or assessment. Among the children reported to the hotline, an estimated 93% were either screened out for no further action or were investigated but unsubstantiated as victims of child abuse or neglect.

The article argues that child protection hotlines are neither equipped nor designed to effectively deal with the overwhelming number and variety of family conditions presented in the reports they receive, leading to investigation backlogs which distract agencies from their mandate to keep children at high risk of maltreatment safe from harm and those already victims of maltreatment safe from further harm.

The difference between Hotlines and Family Support Helplines

Instead of the reporting hotlines, different helplines, whether they are operated or supported by child protection agencies, or operated separately like Safe & Sound’s TALK Line, can provide solutions for families at risk of child welfare involvement, including those experiencing economic stress, by connecting children and families to upstream services.

Ensuring that mandated reporters know how to access helplines, in addition to the families themselves, is critical in the goal to decrease unwarranted calls to the child protection hotlines. This is central to Safe & Sound’s Community Pathway initiative, a scalable, upstream, community-based model designed to reduce child welfare and criminal justice involvement by providing timely, trusted, and trauma-informed care.

The article goes on to outline the other conditions that will support the success of a family support helpline with examples from across the United States. You can read the full article, which includes a list of different helplines nationwide, on the Casey Family Programs Website.

About Safe & Sound’s TALK Line

The TALK (Telephone Aid in Living with Kids) Line is a 24-hour parent & caregiver support warmline providing early interventions, support, and community-based referrals to parents and caregivers experiencing any kind of stress or support with parenting or providing care to kids. The TALK Line is primarily staffed by trained and supervised volunteer line operators. We respond to incoming calls and also conduct regular follow-up with parents and caregivers with heightened needs.

Need support in parenting or providing care to kids? Call us 24 hours a day, 7 days a week at 415‑441‑KIDS (5437)

TALK Line