Join Our Team

Safe & Sound has a team of passionate people working to create a community that’s safe for every child. If you are interested in working with the best people we know to do the most important work we know of, consider applying for a position with us.


Current Openings

Senior Program Manager – Counseling Services

Position Title: Senior Program Manager (SPM) – Counseling Services

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: 
Associate Director of Children & Family Services

OVERALL SUMMARY

The Senior Program Manager (SPM) – Counseling Services role is an exempt position responsible for the overall management of counseling services within the Children & Family Services Department at Safe & Sound, including the Psychotherapy Team and the TALK Line.  This position also provides clinical supervision and requires a flexible work schedule, in order to assure uninterrupted supervision of interns, volunteers, and staff.  This position reports to the Associate Director of Children & Family Services (AD of CFS) and manages/supports up to eight staff members.

ESSENTIAL FUNCTIONS

Program and Organizational Leadership

  • Work in conjunction with program and organizational leadership to develop services, policies, and protocols consistent with the needs of families in our service population.
  • Stay current and informed about the needs of families in our service population, and represent these needs in agency meetings.
  • Model and promote ideal, trauma-informed client/volunteer interactions for supervisors, staff, and volunteers.
  • In collaboration with leadership, participate in the development and implementation of Safe & Sound’s strategic plan with a focus on TALK Line and psychotherapy services.
  • Collaborate with the AD of CFS and the Chief Program Officer (CPO) to develop and implement evaluation plans for TALK Line and psychotherapy activities.
  • Collaborate closely with the Senior Program Managers (SPMs) at Safe & Sound to ensure integration of all services. Facilitate or co-facilitate cross-program and cross-departmental meetings as appropriate.
  • Represent Safe & Sound at meetings in the community (e.g., child welfare, SFDPH, other CBO partners).

Program Management – General

  • Provide operational oversight of TALK Line and psychotherapy services for parents and children.
  • Collaborate with SPMs to provide support and direction to staff, volunteers, and consultants to ensure high quality, integrated services.
  • Facilitate team meetings within program area.
  • Attend departmental and all center staff meetings as well as other internal and external meetings as appropriate.
  • Collaborate with the AD of CFS to prepare and implement annual and future program budgets.
  • Collaborate with AD of CFS and Safe & Sound’s data team to manage data collection and internal/external reporting requirements.

Program Management – Psychotherapy Services

  • Manage and support four (4) direct reports who provide psychotherapy to children, youth and families, one of whom also administers Safe & Sound’s EPSDT Medi-Cal contract, to ensure consistent and high-quality programming and client services.
  • Collaborate with EPSDT Manager to support administration of Medi-Cal contract.
  • Collaborate with AD of CFS, SPMs, and other team members to develop and maintain service delivery in the community (e.g., school-based therapy services).
  • Ensure that clinical services are effective at building family protective factors and maintaining a warm, welcoming and accepting tone for all client families.
  • Ensure that client records are maintained in compliance with relevant state and federal law and Safe & Sound policy.

Program Management – TALK Line

  • Manage and support the TALK Line program, including a team of TALK Line Supervisors who recruit, train, and supervise volunteers to maintain uninterrupted 24-hour service on the TALK line.
  • Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming and accepting tone for all client families.
  • Provide backup coverage for TALK Line supervisors and volunteers as needed.
  • Responsible for covering TALK Line shifts (overnight shifts and weekend shifts) as needed.
  • Assist with delivery of TALK Line training for future volunteers.

Clinical Supervision

  • Provide weekly clinical supervision to clinical staff and fellows on an on-going basis using trauma-informed practices, up to approximately 8 hours per week.
  • Maintain knowledge of current licensing requirements for supervisees. Complete required paperwork related to accrual of hours for licensure or school requirements.
  • Provide clinical support and guidance on an as-needed basis to all areas of CFS programming (up to approximately 4 hours per week), including Counseling, Care Coordination and Case Management, Family Events, Parent Drop-In, Parent Support Groups, Workshops and Classes, Playroom, and TALK Line. This support may occur during the normal workday or after hours by phone or in person.
  • Consult with CFS staff as needed regarding mandated reporting responsibilities.
  • Support supervisees and other staff to maintain accurate client records, including paper charts, electronic records, assessments, and other items as required.
  • Evaluate the clinical work of supervisees on a semi-annual basis.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

  • Clinical licensure in California in Social Work, Counseling, Marriage and Family Therapy, or Psychology, with at least five (5) years of experience providing direct services to clients.
  • Training and experience in providing clinical supervision according to the requirements of relevant California licensing boards.
  • Demonstrated experience with and knowledge of family dynamics, child development, and parenting.
  • Experience working with diverse staff and client populations, applying principles of trauma-informed care, cultural humility, and equity.
  • Ability to manage complex service delivery structure and handle crisis situations.
  • Ability to think strategically and develop/implement short-, medium-, and long- range plans.
  • Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
  • Ability to recruit, train, and supervise qualified staff.
  • Ability to work effectively with representatives of city agencies, community-based organizations, and the community at large.
  • Ability to utilize both quantitative and qualitative data to manage staff performance and improve services.
  • Basic computer skills: word processing, spreadsheet, database, and internet search.

POSITION SPECIFICATIONS

  • Full-Time
  • Exempt
  • Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

  • Typical Working Conditions: Standard office.
  • Equipment Used: Computer, phone, fax, copier.
  • Essential Physical Tasks:
    • Travel within San Francisco
    • Occasional light lifting required

The base salary for this position is $81,600.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

TALK Line Supervisor

Position Title: TALK Line Supervisor

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: 
TALK Line Manager

OVERALL SUMMARY

This position is responsible for providing supervision to volunteers on the TALK Line (Telephone Aid in Living with Kids).  This position requires a flexible work schedule, due to the need to assure coverage of the 24-hour crisis line, and to assure uninterrupted supervision of the volunteer counselors.

ESSENTIAL FUNCTIONS

  • Provide clinical supervision to 12-14 TALK Line volunteer counselors on a weekly basis, up to one (1) hour per week per volunteer. Provide support and guidance to assigned volunteers during shifts as well as after hours. Evaluate volunteers on an ongoing basis.
  • Manage the weekly TALK Line shift schedule and calendar, including seeking coverage for open shifts and communicating with volunteers about their scheduling needs, recurring and ad hoc.
  • Cover open TALK Line shifts as needed
  • Serve during specific periods as the “on-duty” supervisor on an as needed basis; includes a weekly evening shift as on-duty Supervisor (5pm-11pm)
  • Conduct extensive case management of calls to the TALK Line, manage escalated client calls from volunteers, handle crisis calls and supervise volunteers in crisis management.
  • Provide robust services to client families. Work with TALK Line clients to connect them with additional community services (e.g. providing referrals to other community-based organizations). Maintain supplemental contact and follow-up as needed.
  • Screen, interview, and train prospective volunteers in collaboration with TALK Line Manager and other Line supervisors. Co-facilitate new volunteer training with other supervisors and manager three times per year, each training approx. 27 hours long.
  • Attend weekly Agency program meetings, supervision with other clinicians, and Center staff meetings.
  • Actively participate on a Service Delivery Team to ensure coordination and alignment of services across program areas.
  • Contribute ongoing research and best practice in the delivery of supportive services to families.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

  • Demonstrated experience in volunteer training &/or supervision required
  • Hands on knowledge of child development, family dynamics, and the impact of child abuse & neglect.
  • Experience working with culturally diverse clients & families as well as with a culturally diverse co-workers, volunteers and interns
  • Requires familiarity with services available in the community.
  • Ability to make a meaningful connection with clients via telephone.
  • Ability to balance competing priorities and triage effectively.
  • Ability to work flexibly to provide appropriate and effective supervision and coaching to meet the diverse needs of volunteer counselors.
  • Basic computer skills required: Word processing and internet search capabilities, including use of our internal data system, Birdseye

PREFERRED QUALIFICATIONS

  • MSW, MFT, psychology or vocational counseling degree or background in counseling.
  • At least three (3) years providing crisis intervention and counseling services.
  • Fluency in Spanish &/or Cantonese
  • Warm, positive stance as foundation of clinical work.
  • Thoughtful, flexible, capable of addressing immediate needs and building rapport while concurrently assessing the acuity of a situation for potential crisis intervention.

POSITION SPECIFICATIONS

  • Full-time (40 hours per week)
  • Exempt
  • Occasional on-call hours, may include weekend & holiday hours.
  • Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

  • Typical Working Conditions: Standard office conditions; ability to work remotely (if necessary)
  • Equipment Used: Phone, computer, fax, copier.
  • Essential Physical Tasks: Ability to lift light boxes & supplies (up to 25 lbs)

The base salary for this position is $59,200.08 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Associate Director of Children & Family Services

Position Title: Associate Director of Children & Family Services

Department: Children & Family Services
Type: Full time
Reports to: Chief Program Officer

OVERALL SUMMARY

The Associate Director of Children & Family Services (AD of CFS) is a member of our senior leadership team and a significant and critical position in the development and implementation of our strategic direction and vision. The organization recently completed its new Strategic Agenda, which identifies ending child abuse as our over-arching organizational outcome. The Prevention Center will accomplish this through our newly launched Theory of Change that drives to individual, family, community, root cause, system and policy changes to ultimately end abuse in our lifetime.

The primary roles of the Associate Director are:

  1. Implementing organizational Theory of Change, aligned with our Strategic Agenda, in conjunction with Chief Program Officer (CPO);
  2. Leading and implementing the existing programs and future program development to achieve the outcomes of the Children & Family Services Department, one of three programmatic departments within the organization

As a member of the leadership team, the incumbent will provide leadership and vision to the organization and its staff in collaboration with the Chief Executive Officer (CEO), Chief Program Officer, and other members of the leadership team. This position will report to the Chief Program Officer; directly supervise a team of Senior Program Managers; and be responsible for approximately 25 staff, over 50 volunteers, and various consultant contracts.

ESSENTIAL FUNCTIONS

Leadership Responsibilities

  • Collaboratively responsible for the health, growth, and direction of Safe & Sound and its internal teams and direct service partnerships.
  • Develops and implements annual and future program plan(s), program budget(s), program metrics, assessment(s) and evaluation(s) in collaboration with CPO. Departmental budget is approximately $2.8 million annually, accounting for almost 40% of the total organizational budget.
  • Responsible for supporting direct family & child programing and operations at Safe & Sound’s Waller Street site as well as home visits and direct services conducted at other places in the community.
  • Responsible for providing connection and integration across the organization’s other site and strategy areas along with the CPO and other program and departmental leaders.
  • Responsible for joint leadership of Safe & Sound’s Program and Operations teams, including staff culture, performance management, and outcomes in collaboration with departmental leadership and the CPO.
  • Responsible to Safe & Sound’s clients who include individuals, families, communities, and partners. Accountable for ensuring departmental programs are achieving measurable outcomes for children, families, and community, as well as reaching target populations.
  • Maintaining cutting-edge knowledge of fields of child abuse response, prevention, mental health, parent/child attachment, family poverty, and family dynamics, which affect at-risk families.
  • Handles high level of confidential and sensitive information.

Program Leadership

  • In collaboration with the CPO, develop and oversee programming that reflects client needs, the vision and philosophy of Safe & Sound, and are in alignment with the organization’s Strategic Plan and Theory of Change.
  • Responsible for overseeing, managing, supervising, developing, creating and implementing all aspects of direct family services, including Counseling, Care Management, Parenting Workshops and Classes, Children’s Playroom, Parent Drop-In, Family Events, and the TALK Line Parental Stress Line. Works with the CPO to identify gaps in services and makes recommendations to address them. Ensures appropriate services are provided to clients as needed.
  • In conjunction with the CPO, strengthen, enhance, and develop new programs as needed in response to needs presented by children, families and gaps in services available in the community.
  • Work with other directors and staff to ensure coordination of and communication between all organizational services and programs, both internally and externally.

Clinical Responsibilities

  • Oversees the management of services provided to all clients, including intake, screening, assessment, treatment plan development, and service delivery by staff, contractors, and volunteers.
  • Responsible for ensuring appropriate communication and inter-program coordination to meet the best interest of the client.
  • Assesses the appropriateness and feasibility of all new client services programming (for example, assessment tools (e.g. Family Matrix, CANS), additional group meetings, EPSDT, home visitation, parent education, parent observation) to meet the best interest of children and their caregivers. Supervises the implementation of all such new programs.
  • Assists in the development of an evaluation system(s) to assess efficacy of all programming.
  • Ensures that staff are able to respond to client crises as needed.

Management, Supervision, and Training Responsibilities

  • Oversee supervision of all CFS staff in collaboration with the CPO. Provide guidance, monitor performance, and discipline as necessary.
  • Oversee the hours of operation of client services and scheduling of all staff and interns providing services.
  • Oversee the development and implementation of an outreach plan to reach children and families in Safe & Sound’s target population.
  • In conjunction with other program leads, develop and coordinate trainings for Safe & Sound staff, interns, and volunteers to ensure best practices.
  • Attend TALK Line training.

Community Networking

  • Maintain and promote visibility of Safe & Sound’s programming by networking with other community agencies or groups.
  • Advocate for clients with other service providers.
  • Coordinate with other service providers to provide enrichment programs for families.
  • Support staff in collaborating with public and private agencies on behalf of individual clients/families.
  • Provide information, referrals and consultation to the community as appropriate.
  • Respond to all emails and telephone calls in a timely and appropriate manner.
  • Attend and represent the agency at appropriate community meetings and/or committees, a list of which shall be jointly developed with the CPO.

Administration

  • Prepare and manage departmental budget of $2.6M, running the annual budgeting process for the department in collaboration with the Finance Department and CPO.
  • In conjunction with the CPO, recruit and hire departmental staff.
  • Oversee maintenance of all departmental records and documents, including confidentiality of client records.
  • Attend board meetings, leadership, lead departmental, general staff meetings, and other meetings as requested by CEO and/or CPO.
  • Provide monthly program reports, including developing and managing programmatic data collection through organizational data systems, on all programmatic activities for the Board, other directors, community partners, funders, and others as requested.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

  • Minimum four (4) year college degree and graduate courses in child abuse prevention, child development, social work or related fields.
  • Minimum five (5) years experience providing direct therapeutic services.
  • Minimum three (3) years experience and demonstrated success in program administration and management including the management of public contracts.
  • Experience working in 501(c)(3) organizations or other office with similar ($2+ million) budget.
  • Ability and demonstrated success supervising and collaborating with staff in a manner that is flexible and supportive yet ensures accountability.
  • Ability to work in partnership with strong leadership and a committed staff with high standards; and embody those values as well.
  • Excellent hands-on, problem-solving skills.
  • Meticulous attention to detail.
  • Enthusiastic team player with proven ability to work with people of diverse backgrounds.
  • Significant experience in program development and administration.
  • Demonstrated experience and comfort with data, program evaluation, and utilizing metrics to inform practice.
  • Demonstrated experience with diverse and high-risk populations.
  • Demonstrated experience with time-management, organization, and communication skills.
  • Requires familiarity and knowledge of current policies and services available in the community for at-risk families.
  • Knowledge/experience with issues of homelessness and domestic violence; parenting issues, child development and Bay Area resources for low-income families.
  • Requires knowledge of psychological trauma and its impact on individuals and communities.
PREFERRED QUALIFICATIONS
  • Bilingual/bicultural skills highly
  • Experience working with our client population.

POSITION SPECIFICATIONS

  • Full Time
  • Exempt
  • Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

  • Typical Working Conditions:
    • Standard office and occasional work in playroom.
  • Equipment Used: Computer, phone, fax, copier.
  • Essential Physical Tasks:
    • Occasional travel, usually within Bay Area but sometimes nationally
    • Occasional light lifting
    • Extensive keyboarding

The base salary for this position is $95,600.16 annually and is eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org

Care Manager

Position Title: Care Manager

Department: Children & Family Services
Type: Full time
Reports to: Senior Program Manager – Care Coordination

OVERALL SUMMARY

This position is responsible for providing direct care management services to families enrolled in the Integrated Family Services Program as well as general support to families in our Parent Drop-In program, Family Events, and other Supportive Family Services.  This position is full-time and requires a degree of flexibility in work hours due to the unpredictable schedules of families engaging in TLFSC services.

ESSENTIAL FUNCTIONS*

Integrated Family Services

  • Work with 10-15 families at a time providing care management, as assigned by Senior Program Manager- Care Coordination or Clinical Care Coordinator, may include home visits and appointments out in the community
  • Participate actively as a member of an IFS Service Delivery Team and attend weekly Service Delivery Team meetings.
  • Maintain regular contact and communication with the Clinical Care Coordinator and the Sr. Program Manager – Care Coordination.
  • Collaborate with Clinical Care Coordinators and other service providers to provide care management and information and referral to IFS families, in keeping with their agreed-upon service plans.

Supportive Family Services

  • Provide time-limited supportive counseling, crisis counseling, and/or case management (up to 12 sessions) to families, as needed
  • Performs intakes, making referrals, and providing drop-in counseling during Parent Drop-in program
  • Serves as Coordinator of the Day for the Parent Drop-In program as needed. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
  • Assists and supports Parent Drop-In program as needed including helping set up and break down.
  • Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
  • Attend, support, and supervise family events including holiday, seasonal events, periodic workshops as well as educational activities (may require some evening and weekends).

General Program Operations

  • Keeps records of all services provided in compliance with legal, agency, and funding requirements.
  • Participates in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
  • Attends all other staff meetings and trainings as directed by supervisor
  • Assist and participate in collecting and reporting data needed to track families’ progress toward outcomes.
  • Other duties as assigned

ESSENTIAL QUALIFICATIONS

  • Bachelor’s Degree in counseling, psychology, social work or other related field required
  • At least three (3) or more years of relevant experience preferably in a non-profit social service environment
  • Knowledge of community resources in San Francisco, cultural competency practices
  • Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.
  • Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
  • Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factors
  • Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
  • Ability to work with diverse staff and client populations.
  • Ability to prioritize work effectively in an environment with multiple competing priorities.
  • Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
  • Ability to operate within and lead a complex service delivery structure.
  • Ability to handle crisis situations.
  • Ability to use excellent time management and organizational skills.
  • Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
  • Demonstrated experience working with diverse cultural backgrounds.

PREFERRED QUALIFICATIONS

  • Fluency in Spanish and/or Mandarin strongly preferred

POSITION SPECIFICATIONS

  • Full-time
  • Exempt.
  • Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS

  • Typical Working Conditions
    • Standard office as well as occasional playroom (supervise and care for with children) as requested.
    • Travel within San Francisco
  • Equipment Used
    • Computer, phone, fax, copier.
  • Essential Physical Tasks
    • Light lighting (lift, push, and pull up to 20 pounds unassisted on a regular basis).

*During Shelter-in-place orders for the city and county of San Francisco, most of the work will be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Remote meetings will be attended via Zoom.

The base salary for this position is $54,900 annually and eligible for agency sponsored benefits.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Safe & Sound is an equal opportunity employer, read our Equal Employment Opportunity Policy.