Position Title: Bilingual Clinical Fellow

Department: Children & Family Services
Type: One Year Fellowship
Location: 1757 Waller Street, San Francisco, CA 94117
Reports to: Senior Program Manager, Counseling

OVERALL SUMMARY

The Clinical Fellow is a one-year position designed to introduce and further develop an understanding of the effects of trauma on individuals, families, and communities. Our programs are aligned with the 5 Protective Factors comprising; 1) Parental Resilience, 2) Social Connections, 3) Concrete Support in Times of Need, 4) Knowledge of Parenting and Child Development, and 5) Social and Emotional Competence of Children. Specific goals of the counseling department are to reduce risk factors and strengthen protective factors: Parental Resilience and Knowledge of Parenting and Child Development. Clinical fellows will be taught and supported to use a 4 stage model of prevention and recovery: 1) client safety and stabilization, 2) strengthening skills, 3) processing and focus on change, and 4) relapse prevention.

Fellows learn the clinical expertise necessary to effectively diagnose and treat trauma symptoms, particularly complex post-traumatic responses, and addiction/compulsive behaviors. Clinical Fellows will work on a multi-disciplinary team and are responsible for doing intakes, providing therapy, conducting clinical consultations, crisis interventions, and group facilitation. Fellowships are full-time (40 hours/week). Fellows receive an hourly rate as well as medical, dental, and vision benefits.

ESSENTIAL FUNCTIONS

• Maintain a clinical caseload of 12-15 clients, including work with adults, children, couples, parent-child dyads, and families (includes on-sight and off-sight appointments, including working in a school-based setting and/or home visits).
• Work with the transgenerational effects of trauma and addiction on the family system through the use of skill based and attachment based therapies.
• Education and practice techniques may include Family Systems based interventions, Attachment theory techniques, Narrative Therapy, Sensorimotor and body focused treatment, Somatic therapy
• Emotionally Focused Therapy (EFT), Tapping, Mindfulness/Mentalization, Traumatic Memory Processing and use of Dialectical Behavior Therapy (DBT) skills.
• Facilitate and co-facilitate groups for parents, children, and staff which may include a Mentalization Workshop, Stress Management Group, Trauma Recovery group, and others as needed.
• Attend the weekly clinical team meeting and provide feedback and ideas pertaining to the psychotherapy department and clinical trainings.
• Attend weekly Service Delivery Team meeting(s) and provide updates on treatment practices and goals pertaining to specific family members.
• Complete Avatar training to be able to support and document work with children with Medi-Cal/EPSDT Early & Periodic Screening, Diagnosis and Treatment
• Attend Student Success Team (SST) and Individual Education Plan (IEP) meetings as needed to support clients when necessary.
• Complete 26-hour TALK Line training. Cover one 4-hour shift per week, receive incoming calls and follow 4-6 clients weekly, cover 1 diverted overnight shift per month 11pm-8am.
• Complete family and individual intakes, as well as conduct crisis management sessions as needed in Parent Drop-In.
• Participate in weekly individual supervision (1-2 hours)
• Attend outside trainings to further develop clinical practice
• Attend and participate in monthly Friday Department meetings and All Center Staff Meetings.
• May be required to assist with other projects or duties as assigned.

ESSENTIAL REQUIREMENTS & QUALIFICATIONS

• Postgraduate MSW, MFT, or Ph.D./PsyD Registered Intern
• Minimum of 3 years offering direct clinical services (including practicums and internships) to adults, children, and families
• Experience with assessments and clinical formulation
• Previous trauma-informed education/training preferred
• Group facilitation experience preferred
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics required
• Proficient in Spanish strongly required
• Ability to work with diverse staff and client populations
• Ability to record and maintain time sensitive clinical records
• Ability to work independently as well as part of a team
• Excellent written and verbal communication skills

POSITION SPECIFICATIONS

• Exempt
• Position is eligible for agency-sponsored benefits (health insurance, paid holidays, vacation, sick, floating holidays)
• Position will be fingerprinted and reference-checked

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office
• Equipment Used: Computer, phone, fax, copier
• Essential Physical Tasks: Occasional travel within the Bay Area, including to 3450 3rd St
• Light lifting

The base salary for this position is $34,320 annually.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume, a detailed cover letter and three professional references to Human Resources at employment[@]safeandsound.org.

Position Title: Senior Program Manager (SPM) – Counseling Services

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Associate Director of Children & Family Services

OVERALL SUMMARY

The Senior Program Manager (SPM) – Counseling Services role is an exempt position responsible for the overall management of counseling services within the Children & Family Services Department at Safe & Sound, including the Psychotherapy Team and the TALK Line.  This position also provides clinical supervision and requires a flexible work schedule, in order to assure uninterrupted supervision of interns, volunteers, and staff.  This position reports to the Associate Director of Children & Family Services (AD of CFS) and manages/supports up to eight staff members.

ESSENTIAL FUNCTIONS

Program and Organizational Leadership

• Work in conjunction with program and organizational leadership to develop services, policies, and protocols consistent with the needs of families in our service population.
• Stay current and informed about the needs of families in our service population, and represent these needs in agency meetings.
• Model and promote ideal, trauma-informed client/volunteer interactions for supervisors, staff, and volunteers.
• In collaboration with leadership, participate in the development and implementation of Safe & Sound’s strategic plan with a focus on TALK Line and psychotherapy services.
• Collaborate with the AD of CFS and the Chief Program Officer (CPO) to develop and implement evaluation plans for TALK Line and psychotherapy activities.
• Collaborate closely with the Senior Program Managers (SPMs) at Safe & Sound to ensure integration of all services. Facilitate or co-facilitate cross-program and cross-departmental meetings as appropriate.
• Represent Safe & Sound at meetings in the community (e.g., child welfare, SFDPH, other CBO partners).

Program Management – General

• Provide operational oversight of TALK Line and psychotherapy services for parents and children.
• Collaborate with SPMs to provide support and direction to staff, volunteers, and consultants to ensure high quality, integrated services.
• Facilitate team meetings within program area.
• Attend departmental and all center staff meetings as well as other internal and external meetings as appropriate.
• Collaborate with the AD of CFS to prepare and implement annual and future program budgets.
• Collaborate with AD of CFS and Safe & Sound’s data team to manage data collection and internal/external reporting requirements.

Program Management – Psychotherapy Services

• Manage and support four (4) direct reports who provide psychotherapy to children, youth and families, one of whom also administers Safe & Sound’s EPSDT Medi-Cal contract, to ensure consistent and high-quality programming and client services.
• Collaborate with EPSDT Manager to support administration of Medi-Cal contract.
• Collaborate with AD of CFS, SPMs, and other team members to develop and maintain service delivery in the community (e.g., school-based therapy services).
• Ensure that clinical services are effective at building family protective factors and maintaining a warm, welcoming and accepting tone for all client families.
• Ensure that client records are maintained in compliance with relevant state and federal law and Safe & Sound policy.

Program Management – TALK Line

• Manage and support the TALK Line program, including a team of TALK Line Supervisors who recruit, train, and supervise volunteers to maintain uninterrupted 24-hour service on the TALK line.
• Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming and accepting tone for all client families.
• Provide backup coverage for TALK Line supervisors and volunteers as needed.
• Responsible for covering TALK Line shifts (overnight shifts and weekend shifts) as needed.
• Assist with delivery of TALK Line training for future volunteers.

Clinical Supervision

• Provide weekly clinical supervision to clinical staff and fellows on an on-going basis using trauma-informed practices, up to approximately 8 hours per week.
• Maintain knowledge of current licensing requirements for supervisees. Complete required paperwork related to accrual of hours for licensure or school requirements.
• Provide clinical support and guidance on an as-needed basis to all areas of CFS programming (up to approximately 4 hours per week), including Counseling, Care Coordination and Case Management, Family Events, Parent Drop-In, Parent Support Groups, Workshops and Classes, Playroom, and TALK Line. This support may occur during the normal workday or after hours by phone or in person.
• Consult with CFS staff as needed regarding mandated reporting responsibilities.
• Support supervisees and other staff to maintain accurate client records, including paper charts, electronic records, assessments, and other items as required.
• Evaluate the clinical work of supervisees on a semi-annual basis.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Clinical licensure in California in Social Work, Counseling, Marriage and Family Therapy, or Psychology, with at least five (5) years of experience providing direct services to clients.
• Training and experience in providing clinical supervision according to the requirements of relevant California licensing boards.
• Demonstrated experience with and knowledge of family dynamics, child development, and parenting.
• Experience working with diverse staff and client populations, applying principles of trauma-informed care, cultural humility, and equity.
• Ability to manage complex service delivery structure and handle crisis situations.
• Ability to think strategically and develop/implement short-, medium-, and long- range plans.
• Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
• Ability to recruit, train, and supervise qualified staff.
• Ability to work effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to utilize both quantitative and qualitative data to manage staff performance and improve services.
• Basic computer skills: word processing, spreadsheet, database, and internet search.

POSITION SPECIFICATIONS

• Full-Time
• Exempt
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office.
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Travel within San Francisco
  • Occasional light lifting required

The base salary for this position is $81,600.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: Operations Coordinator

Department: Central Operations Department
Type: Full time
Reports to: Senior Program Manager – Operations

OVERALL SUMMARY

The Operations Coordinator is responsible for managing daily general operation and facility matters, provide administrative program support to all teams throughout at Safe and Sound. This position assigns duties to and maintains the front desk schedule for the operations and program support team.  The Operations Coordinator will supervise 1 or 3 Operations and Program Support Assistants.

ESSENTIAL FUNCTIONS

Facility Management

• Monitor and manage facility requests from staff, clients, and partners.
• Work cooperatively with the vendors to repair, replace and service all facility needs.
• Create and manage all vendor RFP processes and service contracts.
• Manage unbudgeted maintenance, repairs and replacements.
• Supervise and record all routine maintenance, repairs and replacements.
• Be available for after hour emergency responses.
• Develop a system to receive, manage and address facility-related concerns.
• Will be working collaboratively with the Operations Coordinator to provide on-hand assistance and coverage at the specified location when necessary.

Office Management

• Form and maintain effective relationships with staff, clients and partners.
• Establish systems and coordinate paperwork and supplies to meet program needs.
• Ensure appropriate record keeping and the ability to easily share and retrieve information in both paper and digital formats.
• Monitor various systems to manage room reservations, visitor management and expense reports.
• Manage the organization’s system to monitor and update all policies and procedures.
• Sort and distribute incoming mail and provide support for outgoing mail.
• Provide support in reviewing, logging donations received by the Prevention Center and make weekly bank deposits.
• Research, manage, organize and/or provide support on administrative short-term projects as requested.
• Perform data entry for various programs and services offered from the organization.
• Coordinate staff and partner breakfasts, lunches and other events as needed.
• Develop and maintain systems for staff assigned to share responsibility in maintaining order and cleanliness of the kitchen, counseling rooms and conference room facilities.
• Supervise administrative staff regarding specific administrative projects to ensure deliverables and alignment with organizational priorities.
• Maintain COT calendar to reflect site specific OPSA shifts, program support events and any planned deliveries, repairs or maintenance onsite.

Program Support

• Form positive relationships with staff while providing appropriate levels of administrative program support.
• Childcare, answering parents’ questions, supporting on and off site partners to provide high quality services to children and families.
• Maintain a clean and safe environment.
• Answer multi-line telephone and route calls to appropriate staff.
• Greet clients arriving for appointments with a warm, welcoming, accepting tone.
• Manage the appearance of client areas by setting up the waiting area and interview rooms, stocking program supplies, fliers and bulletin boards, including updating flyers and other informational material as needed.
• Attend program specific team meetings no less than once a month and as requested by the Associate Director.
• Manage other daily operations and procedures that support the overall operations of the organization’s programs.
• Compile and assign operations requests received through staff emails, calls or in-person asks to balance team workflow and ensure follow up on task outcomes and next steps.

Data entry

• Provide basic support to users of Safe and Sound’s ETO system.
• Coordinate data entry workflow for Operations Team.
• Act as the primary custodian of electronic client record by ensuring data and notes are entered appropriately and merging duplicate client records where they exist.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Minimum of 2 years front office experience in a social service, mental health, or medical office that works directly with children and families.
• Solid verbal, written, and interpersonal skills.
• Must be able to communicate well at all levels of the organization.
• Excellent organization skills and have the ability to multitask and juggle multiple priorities.
• Meticulous attention to detail.
• Be able to work collaboratively in a culturally diverse environment.
• Must possess a high level of confidentiality.
• Proficiency with Microsoft Office applications (Word, Excel, Access and PowerPoint) as well as Google (Calendar, Drive, Mail)
• Punctuality, flexibility and reliability are imperative.

PREFERRED QUALIFICATIONS

• Previous experience supervising administrative staff in a non-profit environment strongly preferred.
• Multi-lingual skills (Spanish and/or Cantonese) preferred.

POSITION SPECIFICATIONS

• Full Time
• Exempt
• May be based at 1757 Waller St. or 3450 3^rd offices as needed
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office as well as occasional work in playroom as needed.
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
• Occasional travel between our locations in the upper Haight and Bayview Hunter’s Point area of San Francisco as well possibly to other locations.
• Must be able to lift/push/pull 20-30 pounds unassisted.

The base salary for this position is $59,200.08 annually.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.