Senior Program Manager (SPM) – Counseling Services
Department: Children & Family Services
Type: Full time
Location: 1757 Waller Street, San Francisco, CA 94117
Reports to: Associate Director of Children & Family Services
The Senior Program Manager (SPM) – Counseling Services role is an exempt position responsible for the overall management of counseling services within the Children & Family Services Department at Safe & Sound, including the Psychotherapy Team and the TALK Line. This position also provides clinical supervision and requires a flexible work schedule, in order to assure uninterrupted supervision of interns, volunteers, and staff. This position reports to the Associate Director of Children & Family Services (AD of CFS) and manages/supports up to eight staff members.
Program and Organizational Leadership
- Work in conjunction with program and organizational leadership to develop services, policies, and protocols consistent with the needs of families in our service population.
- Stay current and informed about the needs of families in our service population, and represent these needs in agency meetings.
- Model and promote ideal, trauma-informed client/volunteer interactions for supervisors, staff, and volunteers.
- In collaboration with leadership, participate in the development and implementation of Safe & Sound’s strategic plan with a focus on TALK Line and psychotherapy services.
- Collaborate with the AD of CFS and the Chief Program Officer (CPO) to develop and implement evaluation plans for TALK Line and psychotherapy activities.
- Collaborate closely with the Senior Program Managers (SPMs) at Safe & Sound to ensure integration of all services. Facilitate or co-facilitate cross-program and cross-departmental meetings as appropriate.
- Represent Safe & Sound at meetings in the community (e.g., child welfare, SFDPH, other CBO partners).
Program Management – General
- Provide operational oversight of TALK Line and psychotherapy services for parents and children.
- Collaborate with SPMs to provide support and direction to staff, volunteers, and consultants to ensure high quality, integrated services.
- Facilitate team meetings within program area.
- Attend departmental and all center staff meetings as well as other internal and external meetings as appropriate.
- Collaborate with the AD of CFS to prepare and implement annual and future program budgets.
- Collaborate with AD of CFS and Safe & Sound’s data team to manage data collection and internal/external reporting requirements.
Program Management – Psychotherapy Services
- Manage and support four (4) direct reports who provide psychotherapy to children, youth and families, one of whom also administers Safe & Sound’s EPSDT Medi-Cal contract, to ensure consistent and high-quality programming and client services.
- Collaborate with EPSDT Manager to support administration of Medi-Cal contract.
- Collaborate with AD of CFS, SPMs, and other team members to develop and maintain service delivery in the community (e.g., school-based therapy services).
- Ensure that clinical services are effective at building family protective factors and maintaining a warm, welcoming and accepting tone for all client families.
- Ensure that client records are maintained in compliance with relevant state and federal law and Safe & Sound policy.
Program Management – TALK Line
- Manage and support the TALK Line program, including a team of TALK Line Supervisors who recruit, train, and supervise volunteers to maintain uninterrupted 24-hour service on the TALK line.
- Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming and accepting tone for all client families.
- Provide backup coverage for TALK Line supervisors and volunteers as needed.
- Responsible for covering TALK Line shifts (overnight shifts and weekend shifts) as needed.
- Assist with delivery of TALK Line training for future volunteers.
- Provide weekly clinical supervision to clinical staff and fellows on an on-going basis using trauma-informed practices, up to approximately 8 hours per week.
- Maintain knowledge of current licensing requirements for supervisees. Complete required paperwork related to accrual of hours for licensure or school requirements.
- Provide clinical support and guidance on an as-needed basis to all areas of CFS programming (up to approximately 4 hours per week), including Counseling, Care Coordination and Case Management, Family Events, Parent Drop-In, Parent Support Groups, Workshops and Classes, Playroom, and TALK Line. This support may occur during the normal workday or after hours by phone or in person.
- Consult with CFS staff as needed regarding mandated reporting responsibilities.
- Support supervisees and other staff to maintain accurate client records, including paper charts, electronic records, assessments, and other items as required.
- Evaluate the clinical work of supervisees on a semi-annual basis.
Undertake other duties as assigned.
- Clinical licensure in California in Social Work, Counseling, Marriage and Family Therapy, or Psychology, with at least five (5) years of experience providing direct services to clients.
- Training and experience in providing clinical supervision according to the requirements of relevant California licensing boards.
- Demonstrated experience with and knowledge of family dynamics, child development, and parenting.
- Experience working with diverse staff and client populations, applying principles of trauma-informed care, cultural humility, and equity.
- Ability to manage complex service delivery structure and handle crisis situations.
- Ability to think strategically and develop/implement short-, medium-, and long- range plans.
- Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
- Ability to recruit, train, and supervise qualified staff.
- Ability to work effectively with representatives of city agencies, community-based organizations, and the community at large.
- Ability to utilize both quantitative and qualitative data to manage staff performance and improve services.
- Basic computer skills: word processing, spreadsheet, database, and internet search.
- Position will be reference-checked and fingerprinted.
- Typical Working Conditions: Standard office.
- Equipment Used: Computer, phone, fax, copier.
- Essential Physical Tasks:
- Travel within San Francisco
- Occasional light lifting required
The base salary for this position is $90,000.00 annually and eligible for agency sponsored benefits.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at email@example.com.