Position Title: TALK Line Supervisor – Part Time

Department: Children & Family Services
Type: Part-Time (20 Hours)
Location: 1757 Waller Street, San Francisco, CA 94117
Reports to: Sr. Program Manager – TALK Line  

OVERALL SUMMARY

This position is responsible for providing supervision to volunteers on the TALK Line (Telephone Aid in Living with Kids). This position requires a flexible work schedule, due to the need to ensure coverage of the 24-hour parental stress line and to provide uninterrupted supervision of the volunteer counselors.

ESSENTIAL FUNCTIONS

• Provide clinical supervision to approximately 8-10 TALK Line volunteer counselors on a weekly basis, in person 1:1, for up to 1 hour each. Provide support and guidance to TALK Line volunteers during shifts as well as after hours.
• Manage escalated client calls, intervening directly when clinically indicated.
• Provide periodic support for other Weekend Supervisors as needed (includes supervising a 24-hour weekday shift 2x/month)
• Attend weekly team meetings, All Center Staff meetings, and Department meetings all on Fridays.
• Evaluate volunteers on an ongoing basis
• Co-facilitate a 27-hour training for new volunteers in collaboration with Sr. Program Manager and other Supervisors 3x per year.
• Work with TALK Line clients to connect them with community services as needed, providing internal and external referrals.
• Actively participate on a Service Delivery Team to ensure coordination and alignment of services across program areas.
• Contribute to ongoing research and practices in the delivery of supportive services to families.
• Responsible for covering open TALK Line shifts (shifts may include occasional overnight and weekend shifts split between 5 team members) on an as needed basis. Undertake other duties as assigned.

ESSENTIAL REQUIREMENTS & QUALIFICATIONS

• MSW, MFT, psychology or vocational counseling degree or background in counseling.
• 3 years providing crisis intervention and counseling services.
• Demonstrate experience in volunteer training &/or supervision.
• Knowledge of child development, family dynamics, and the impact of child abuse & neglect.
• Experience working with culturally diverse clients & families.
• Requires familiarity with services available in the community.
• Ability to make a meaningful connection with clients via telephone.
• Ability to balance competing priorities and triage effectively.
• Ability to work flexibly to provide appropriate and effective supervision and coaching to meet the diverse needs of volunteer counselors.
• Basic computer skills required: word processing and internet search capabilities, including use of our internal data system: Efforts to Outcomes (ETO).

PREFERRED QUALIFICATIONS

• Fluent in Spanish &/or Cantonese

POSITION SPECIFICATIONS

• Part-time (20 hours per week)
• Exempt position
• Occasional on-call hours, may include weekend & holiday hours.
• Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS

Typical Working Conditions:
Standard office conditions
Ability to lift light boxes & supplies (up to 25 lbs)

Equipment Used:
Phone, computer, copier, fax.

Essential Physical Tasks:
Minimal travel requirements
Periodic light lifting

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment[@]safeandsound.org.

Position Title: Bilingual Clinical Fellow

Department: Children & Family Services
Type: One Year Fellowship
Location: 1757 Waller Street, San Francisco, CA 94117
Reports to: Senior Program Manager, Counseling

OVERALL SUMMARY

The Clinical Fellow is a one-year position designed to introduce and further develop an understanding of the effects of trauma on individuals, families, and communities. Our programs are aligned with the 5 Protective Factors comprising; 1) Parental Resilience, 2) Social Connections, 3) Concrete Support in Times of Need, 4) Knowledge of Parenting and Child Development, and 5) Social and Emotional Competence of Children. Specific goals of the counseling department are to reduce risk factors and strengthen protective factors: Parental Resilience and Knowledge of Parenting and Child Development. Clinical fellows will be taught and supported to use a 4 stage model of prevention and recovery: 1) client safety and stabilization, 2) strengthening skills, 3) processing and focus on change, and 4) relapse prevention.

Fellows learn the clinical expertise necessary to effectively diagnose and treat trauma symptoms, particularly complex post-traumatic responses, and addiction/compulsive behaviors. Clinical Fellows will work on a multi-disciplinary team and are responsible for doing intakes, providing therapy, conducting clinical consultations, crisis interventions, and group facilitation. Fellowships are full-time (40 hours/week). Fellows receive an hourly rate as well as medical, dental, and vision benefits.

ESSENTIAL FUNCTIONS

• Maintain a clinical caseload of 12-15 clients, including work with adults, children, couples, parent-child dyads, and families (includes on-sight and off-sight appointments, including working in a school-based setting and/or home visits).
• Work with the transgenerational effects of trauma and addiction on the family system through the use of skill based and attachment based therapies.
• Education and practice techniques may include Family Systems based interventions, Attachment theory techniques, Narrative Therapy, Sensorimotor and body focused treatment, Somatic therapy
• Emotionally Focused Therapy (EFT), Tapping, Mindfulness/Mentalization, Traumatic Memory Processing and use of Dialectical Behavior Therapy (DBT) skills.
• Facilitate and co-facilitate groups for parents, children, and staff which may include a Mentalization Workshop, Stress Management Group, Trauma Recovery group, and others as needed.
• Attend the weekly clinical team meeting and provide feedback and ideas pertaining to the psychotherapy department and clinical trainings.
• Attend weekly Service Delivery Team meeting(s) and provide updates on treatment practices and goals pertaining to specific family members.
• Complete Avatar training to be able to support and document work with children with Medi-Cal/EPSDT Early & Periodic Screening, Diagnosis and Treatment
• Attend Student Success Team (SST) and Individual Education Plan (IEP) meetings as needed to support clients when necessary.
• Complete 26-hour TALK Line training. Cover one 4-hour shift per week, receive incoming calls and follow 4-6 clients weekly, cover 1 diverted overnight shift per month 11pm-8am.
• Complete family and individual intakes, as well as conduct crisis management sessions as needed in Parent Drop-In.
• Participate in weekly individual supervision (1-2 hours)
• Attend outside trainings to further develop clinical practice
• Attend and participate in monthly Friday Department meetings and All Center Staff Meetings.
• May be required to assist with other projects or duties as assigned.

ESSENTIAL REQUIREMENTS & QUALIFICATIONS

• Postgraduate MSW, MFT, or Ph.D./PsyD Registered Intern
• Minimum of 3 years offering direct clinical services (including practicums and internships) to adults, children, and families
• Experience with assessments and clinical formulation
• Previous trauma-informed education/training preferred
• Group facilitation experience preferred
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics required
• Proficient in Spanish strongly required
• Ability to work with diverse staff and client populations
• Ability to record and maintain time sensitive clinical records
• Ability to work independently as well as part of a team
• Excellent written and verbal communication skills

POSITION SPECIFICATIONS

• Exempt
• Position is eligible for agency-sponsored benefits (health insurance, paid holidays, vacation, sick, floating holidays)
• Position will be fingerprinted and reference-checked

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office
• Equipment Used: Computer, phone, fax, copier
• Essential Physical Tasks: Occasional travel within the Bay Area, including to 3450 3rd St
• Light lifting

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume, a detailed cover letter and three professional references to Human Resources at employment[@]safeandsound.org.

Position Title: Senior Program Manager, Data & Evaluation

Department: Centralized Operations Team
Type: Full time
Location: 1757 Waller Street, San Francisco, CA 94117 & 3450 Third Street, San Francisco, CA 94124
Reports to: Chief Finance & Operations Officer

OVERALL SUMMARY

The Senior Program Manager of Data & Evaluation (SPM-DE) is responsible for the overall management and development of the Data & Evaluation team. This position reports to the Chief Finance & Operations Officer (CFOO). This full-time exempt position supervises two Data & Evaluation Managers. The position will be responsible for developing and implementing a work plan for the Data & Evaluation team to help the organization collect, analyze, and apply data in our programs both to increase our capacity and to make data-informed decisions. The SPM-DE will provide management teams with recommendations based on the data team’s evaluation of the data collected.

The SPM-DE will provide support and oversight of both databases including: Efforts To Outcomes (ETO) and the Children’s Advocacy Center (CAC) Database, as currently managed by the Data & Evaluation Managers.

The SPM-DE will work closely with management staff and the Data & Evaluation Managers. The SPM-DE will maintain excellent communication and relationships with department leaders and their teams, provide education on data analysis, create efficient systems and procedures, and lead the agency in creating a data-informed culture.

ESSENTIAL FUNCTIONS

Program Leadership

• Align and influence Leadership Team, program leadership, and internal stakeholders on Data & Evaluation Team priorities, and facilitate necessary engagement of Data and Evaluation Managers when appropriate.
• Serve as a thought partner to Safe & Sound’s Leadership Team to make data informed, strategic recommendations for the development of the organizational Strategic Agenda.
• Support the organization’s Theory of Change and outcome ladders in collaboration with Leadership Team, Senior Program Managers, and Data & Evaluation Team.
• Collaborate with Chief Finance & Operations Officer (CFOO) to prepare and implement annual budget and annual work plan for the Data & Evaluation team.
• Oversee impact narrative for external communications including donors, government, and partners.
• Develop and implement strategies to create a data-informed culture across all departments throughout the organization.
• Foster relationships with community-based organizations to scale Safe & Sound’s program models and support cross-organizational learning.

System Development

• Explore and provide recommendations for innovative technologies to streamline monitoring, evaluation, and other operational functions.
• Build staff capacity through training and technical assistance for accurate data entry, collection and reporting in collaboration with Data & Evaluation Managers.
• In collaboration with the Data & Evaluation team, the SPM-DE will formulate, implement, and enforce proper data collection policies and procedures.
• Identify system improvements & manage process changes, as needed.

System Security

• Propose and deploy security improvements.
• Understand and enforce compliance with privacy laws and standards related to data management.

Supervision

• Provide support and coverage as needed to the Data & Evaluation team, comprising of two Data & Evaluation Managers, in areas including, but not limited to: evaluation best practices & methodology, data management & systems administration, strategic reporting, organizational learning and analysis, and strategic relationships with both internal and external stakeholders.

May be required to assist with other projects or duties as assigned.

ESSENTIAL REQUIREMENTS & QUALIFICATIONS

• Must be able to navigate across various levels of the organization effectively.
• Demonstrated experience aligning stakeholders on evaluation related agendas.
• 2+ years of program evaluation experience.
• 2+ years of database administration experience.
• 2+ years supervisory experience managing a small team preferably at a non-profit.
• Demonstrated understanding of HIPAA security rules.
• Demonstrated knowledge and application of evaluation methodology, performance management techniques and/or graduate studies in related field or practice.
• Advanced skills in Microsoft Excel and PowerPoint (Office 2003 & 2010).
• Excellent verbal, written, and interpersonal skills.
• Data reporting and analytics competencies (content knowledge).
• Knowledge of major quantitative and qualitative monitoring methodologies and proven ability to design monitoring instrumentation tools.
• High level of proficiency in Windows Excel and/or Statistical Software (SPSS, STATA).
• Knowledge of the limitations and power of using qualitative data in assessments.
• Advanced skills in data analysis presentation and report writing.
• Ability and desire to honor the mission and values of Safe & Sound, to interact successfully and collaboratively at all levels of the organization, and to develop positive relationships in a culturally diverse workplace.
• Ability to work independently and as a member of various teams.
  Excellent organization skills, ability to successfully manage a large volume of work, meet multiple and often competing deadlines, and respond with flexibility to unanticipated requests.
• Requires passing a criminal background check, providing legal evidence of authorization to work in the US as well as references.

POSITION SPECIFICATIONS

• Full time
• Exempt

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office with some attendance and assistance at events or off-site meetings.
• Equipment Used: Computer, fax, printer, phone, scanner
• Essential Physical Tasks: Minimal travel requirements. Ability to perform routine office duties involving repetitive work at the keyboard. Ability to lift up to 30 lbs.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment[@]safeandsound.org.

Position Title: Senior Program Manager of Operations

Department: Centralized Operations Team
Type: Full time
Location: 1757 Waller Street, San Francisco, CA 94117 & 3450 Third Street, San Francisco, CA 94124
Reports to: Chief Finance & Operations Officer

OVERALL SUMMARY

The Senior Program Manager of Operations is a key member of Safe & Sound who oversees the human and technology systems that support outcomes and long-term goals across the organization. This position also provides strategic management of the Safe & Sound operational infrastructure and programmatic support functions at both of Safe & Sound’s locations (in the Haight Ashbury and Bayview neighborhoods), including office systems, facilities, IT, safety & security systems, vendor management, tenant relations, and general program support.

This position will report to the Chief Finance & Operations Officer (CFOO), directly supervise a team of Operations Coordinators, and be responsible for approximately six staff in total, as well as contractors.

ESSENTIAL FUNCTIONS

Leadership and Administration

• Develops and implements annual and future infrastructure plan(s) and budget(s) in collaboration with CFOO. Operations budget is approximately $1 million annually, accounting for 12% of the total organizational budget.
• Responsible for supporting program and operations of both Safe & Sound sites and providing connection and integration across the organization’s locations and strategy areas along with CFOO and program leaders.
• Responsible for joint leadership of Safe & Sound’s Operations teams, including staff culture, performance management, and outcomes in collaboration with Leadership Team.
• Responsible to Safe & Sound’s clients, including individuals, families, communities, and partners.
• Foster positive organizational culture that aligns with mission and values including diversity, equity, and inclusion, along with our foundational commitment to trauma-informed principles and practices.
• Accountable for ensuring organizational infrastructure systems are efficient and effective. Develops and implements annual and future facilities and IT plan(s), budget(s), and operational metrics.
• Recruit, train, and supervise staff teams.
• Provide monthly department reports on all activities for Board, other directors, community partners, funders, and others as requested.
• Handles high level of confidential and sensitive information.

Contract Management

• Collaborate with Leadership Team to manage Safe & Sound’s government contracts to ensure compliance and successful completion of contract goals.
• Collaborate with Leadership Team to develop and monitor programmatic workplans across all program areas.

Office and Administrative Systems

• Assess and address workforce office equipment needs, including overseeing the repair, maintenance and purchase of office equipment
• Maintain inventories of Safe & Sound office equipment, telephone equipment, and computer network equipment for fixed asset tracking.
• Oversee the maintenance of documentation for facility, computer network &s email system, telephone system, and security & safety procedures/protocols.
• Oversee the provision of basic user support and training to users of Safe & Sound’s computer network, telephone system, Google Apps system, and office equipment.
• Supervise staff responsible for facility and operational management during all hours of operation.

Facilities

• Oversee building maintenance and repair, working with appropriate vendors, partners/tenants and support staff.
• Responsible for all aspects of facility upgrade projects.
• Oversee onsite and offsite storage of records and program supplies.
• Maintain facility documentation including building permit history and maintenance schedules.
• Attend Board Facility Committee Meetings.
• Key contributor in workstation and company-wide space planning.

Computer Network, Telephone, and Email Systems

• Supervise and coordinate the following with the IT contractors:
  • Creation of computer network user accounts and assignment of security rights in accordance with Safe & Sound’s role based access policy.
  • Installation of computer software and hardware.
  • Completion of onsite and offsite server backups.
  • Troubleshooting workstation, server, and computer network issues.
  • Manage computer network, email system, and website upgrade projects.
• Acts as Safe & Sound’s Google Applications Administrator which includes maintaining user accounts, email distribution lists, and creation of center-wide shared calendars.
• Update and maintain Safe & Sound’s short term and long term IT plans with assistance from IT consultants.
• Supervise and coordinate the following with the PBX and Avaya telephone system contractors:
  • Creation and assignment of voicemails, call & voicemail forwarding, direct dial numbers, distribution groups, and paging groups.
  • Installation of software and hardware.
  • Programming changes to the Automated Call Distribution system.
  • Troubleshooting system failures.
  • Testing emergency back-up equipment and procedures.
• Manage telephone system upgrade projects.

Security & Safety Systems

• Train staff on Safe & Sound’s Emergency Response Plan and update plan annually including needed drills.
• Maintain HIPAA compliance.
• Oversee the maintenance of building security systems including distribution of facility access keys/codes, cameras and monitors, fire life safety systems, and upkeep of facility lockboxes.
• Identify and address Safe & Sound’s security and safety concerns.

Undertake other duties as assigned.

ESSENTIAL REQUIREMENTS & QUALIFICATIONS

• Progressive Operations experience in the following areas: office management, supervising contractors and administrative staff.
• Ability to prioritize and manage multiple projects successfully autonomously and with teams, with minimal supervision.
• Ability to thoughtfully develop/implement short-, medium-, and long- range plans with an eye for detail and follow up/through.
• Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to work with diverse staff and client populations as well as with two locations with related but distinct cultures, partners and needs.
• Excellent judgment and emotional intelligence, including a track record of employing emotional fortitude, awareness, and skill to navigate, with calmness and confidence, complex and difficult relationships and interactions between staff.
• Interpersonal ability to build trust and goodwill with staff across the organization.
• Solid written and verbal communication skills with an ability to listen and observe, to convey expectations clearly, to maintain an accurate and constant flow of information, and to handle sensitive information in an appropriate manner.
• Proficiency with all Microsoft Office applications, specifically Word, Excel, and PowerPoint.

POSITION SPECIFICATIONS

• Full time
• Exempt
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office conditions with some work in the basement for storage management purpose.
• Equipment Used: Computer, fax, printer, phone, scanner
• Essential Physical Tasks: Occasional travel within the Bay Area, particularly between the two locations. Occasional light lifting required

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment[@]safeandsound.org.