Position Title: Senior Program Manager (SPM) – Counseling Services

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Associate Director of Children & Family Services

OVERALL SUMMARY

The Senior Program Manager (SPM) – Counseling Services role is an exempt position responsible for the overall management of counseling services within the Children & Family Services Department at Safe & Sound, including the Psychotherapy Team and the TALK Line.  This position also provides clinical supervision and requires a flexible work schedule, in order to assure uninterrupted supervision of interns, volunteers, and staff.  This position reports to the Associate Director of Children & Family Services (AD of CFS) and manages/supports up to eight staff members.

ESSENTIAL FUNCTIONS

Program and Organizational Leadership

• Work in conjunction with program and organizational leadership to develop services, policies, and protocols consistent with the needs of families in our service population.
• Stay current and informed about the needs of families in our service population, and represent these needs in agency meetings.
• Model and promote ideal, trauma-informed client/volunteer interactions for supervisors, staff, and volunteers.
• In collaboration with leadership, participate in the development and implementation of Safe & Sound’s strategic plan with a focus on TALK Line and psychotherapy services.
• Collaborate with the AD of CFS and the Chief Program Officer (CPO) to develop and implement evaluation plans for TALK Line and psychotherapy activities.
• Collaborate closely with the Senior Program Managers (SPMs) at Safe & Sound to ensure integration of all services. Facilitate or co-facilitate cross-program and cross-departmental meetings as appropriate.
• Represent Safe & Sound at meetings in the community (e.g., child welfare, SFDPH, other CBO partners).

Program Management – General

• Provide operational oversight of TALK Line and psychotherapy services for parents and children.
• Collaborate with SPMs to provide support and direction to staff, volunteers, and consultants to ensure high quality, integrated services.
• Facilitate team meetings within program area.
• Attend departmental and all center staff meetings as well as other internal and external meetings as appropriate.
• Collaborate with the AD of CFS to prepare and implement annual and future program budgets.
• Collaborate with AD of CFS and Safe & Sound’s data team to manage data collection and internal/external reporting requirements.

Program Management – Psychotherapy Services

• Manage and support four (4) direct reports who provide psychotherapy to children, youth and families, one of whom also administers Safe & Sound’s EPSDT Medi-Cal contract, to ensure consistent and high-quality programming and client services.
• Collaborate with EPSDT Manager to support administration of Medi-Cal contract.
• Collaborate with AD of CFS, SPMs, and other team members to develop and maintain service delivery in the community (e.g., school-based therapy services).
• Ensure that clinical services are effective at building family protective factors and maintaining a warm, welcoming and accepting tone for all client families.
• Ensure that client records are maintained in compliance with relevant state and federal law and Safe & Sound policy.

Program Management – TALK Line

• Manage and support the TALK Line program, including a team of TALK Line Supervisors who recruit, train, and supervise volunteers to maintain uninterrupted 24-hour service on the TALK line.
• Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming and accepting tone for all client families.
• Provide backup coverage for TALK Line supervisors and volunteers as needed.
• Responsible for covering TALK Line shifts (overnight shifts and weekend shifts) as needed.
• Assist with delivery of TALK Line training for future volunteers.

Clinical Supervision

• Provide weekly clinical supervision to clinical staff and fellows on an on-going basis using trauma-informed practices, up to approximately 8 hours per week.
• Maintain knowledge of current licensing requirements for supervisees. Complete required paperwork related to accrual of hours for licensure or school requirements.
• Provide clinical support and guidance on an as-needed basis to all areas of CFS programming (up to approximately 4 hours per week), including Counseling, Care Coordination and Case Management, Family Events, Parent Drop-In, Parent Support Groups, Workshops and Classes, Playroom, and TALK Line. This support may occur during the normal workday or after hours by phone or in person.
• Consult with CFS staff as needed regarding mandated reporting responsibilities.
• Support supervisees and other staff to maintain accurate client records, including paper charts, electronic records, assessments, and other items as required.
• Evaluate the clinical work of supervisees on a semi-annual basis.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Clinical licensure in California in Social Work, Counseling, Marriage and Family Therapy, or Psychology, with at least five (5) years of experience providing direct services to clients.
• Training and experience in providing clinical supervision according to the requirements of relevant California licensing boards.
• Demonstrated experience with and knowledge of family dynamics, child development, and parenting.
• Experience working with diverse staff and client populations, applying principles of trauma-informed care, cultural humility, and equity.
• Ability to manage complex service delivery structure and handle crisis situations.
• Ability to think strategically and develop/implement short-, medium-, and long- range plans.
• Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
• Ability to recruit, train, and supervise qualified staff.
• Ability to work effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to utilize both quantitative and qualitative data to manage staff performance and improve services.
• Basic computer skills: word processing, spreadsheet, database, and internet search.

POSITION SPECIFICATIONS

• Full-Time
• Exempt
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office.
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Travel within San Francisco
  • Occasional light lifting required

The base salary for this position is $90,000.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: Senior Accountant – Grants and Contracts

Department: Finance Department
Type: Full time
Reports to: Director of Finance

OVERALL SUMMARY

The Senior Accountant – Grants and Contracts is an integral member of a Finance team that includes the Director of Finance, Accounting Manager, and Accountant. The incumbent is responsible for the accounting and funding management of government grants and private grants and contributions at Safe & Sound, which sustains complex operations with diverse funding streams, including government grants, private grants and contributions, rental income, and program services fees. Responsibilities for this role include, but are not limited to, managing grant-related compliance activities and documentation, improving grant-related processes, and supporting organization-wide communications and training on grant compliance processes.

ESSENTIAL FUNCTIONS

• Manage the routine operations for financial, project/program, and grants accounting and reporting for public and private grants and donors, ensuring that expenditures are consistently aligned with grant and program budgets throughout the grant period, and in accordance with organizational policies and controls, standard fiscal practices, nonprofit revenue recognition accounting standards, and funder requirements.
  • Government Grants: Support government contracting, contract modification, and invoicing processes, liaising with the Program and Development departments whenever necessary. Prepare variance reports for government grant funds, perform analysis with a view to identify, explain, and correct variances as appropriate, and provide support to Program leads to ensure understanding and accuracy of reports.
  • Private Grant Funding: Review private grants and contributions for restrictions and perform inquiries and analysis to identify net assets to release. Prepare grant budgets and reports for Development, as requested.
• Support month-end close procedures in an accurate and timely manner, including, but not limited to:
  • Prepare monthly funding source allocation document and government invoices;
  • Record accounts receivables and cash receipts from government contract invoicing;
  • Prepare and record journal entries for private grants and contributions;
  • Prepare and record releases from donor-restricted net assets;
  • Review expense transactions to ensure coding aligns with appropriate funding sources;
  • Provide backup to the Accounting Manager or Accountant for certain core financial accounting processes.
• Assist with audit preparation (including the financial statement audit, CCSF audit/self-assessment, and other reviews), tax filings (including the Form 990, Form 1099s, etc), and other compliance reporting requirements. Serve as project manager for government funder site visits and audits.
• Partner with stakeholders within the organization to review grant agreements and compliance expectations, monitor compliance with grant terms, make improvements to grant compliance processes, and support organization-wide communications and training.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Alignment with Safe & Sound’s mission and values including diversity, equity, and inclusion, along with our foundational commitment to trauma-informed principles and practices.
• Two (2) years of progressive experience in fund and grant accounting, reporting, and compliance (preferred).
• Strong demonstrated knowledge of and ability to research and apply US GAAP and federal, state, and city regulations and working knowledge of nonprofit accounting, including revenue recognition, donor restrictions, and government grants.
• Strong proficiency with Microsoft Excel (VLOOKUP, HLOOKUP, SUMIF, SUBTOTAL, Pivot Tables), comfortable with technology, and ability to learn new software.
• Sound judgment, integrity, and ethics. Ability to handle sensitive information in a confidential manner. Must be able to tailor appropriate information sharing to relevant audiences given complexity of work with multiple stakeholders.
• Solid written and verbal communication skills with an ability to translate complex financial concepts to individuals at all levels including finance and non-finance managers.
• Ability to work independently and as a member of various teams.
• Meticulous attention to detail and experience with maintaining accurate records on complex programs.
• Excellent organization skills, ability to successfully manage a large volume of work, meet multiple and often competing deadlines, and respond with flexibility to unanticipated requests.
• Humble, positive attitude, and strong work ethic. No task too small, no assignment too menial.
• Bias for action and comfortable with ambiguity. Ability to act on limited information when necessary while also seeking supervision when in need of further direction. Fast learner; ability and desire to learn new skills and develop new abilities when requirements shift. Seeks out challenges as professional and personal opportunities to grow, takes unexpected setbacks in stride, and finds resilience to overcome obstacles.
• Ability to have a flexible schedule, as extended working hours may be required during month-end and year-end.

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Exempt and salaried.
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Heavy keyboard work
  • Typical office work in a family friendly-environment with children
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Light lifting required; including lifting of children up to 20 pounds

The base salary for this position is $77,250.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: TALK Line Supervisor

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: TALK Line Manager

OVERALL SUMMARY

This position is responsible for providing supervision to volunteers on the TALK Line (Telephone Aid in Living with Kids).  This position requires a flexible work schedule, due to the need to assure coverage of the 24-hour crisis line, and to assure uninterrupted supervision of the volunteer counselors.

ESSENTIAL FUNCTIONS

• Provide clinical supervision to 12-14 TALK Line volunteer counselors on a weekly basis, up to one (1) hour per week per volunteer. Provide support and guidance to assigned volunteers during shifts as well as after hours. Evaluate volunteers on an ongoing basis.
• Manage the weekly TALK Line shift schedule and calendar, including seeking coverage for open shifts and communicating with volunteers about their scheduling needs, recurring and ad hoc.
• Cover open TALK Line shifts as needed
• Serve during specific periods as the “on-duty” supervisor on an as needed basis; includes a weekly evening shift as on-duty Supervisor (5pm-11pm)
• Conduct extensive case management of calls to the TALK Line, manage escalated client calls from volunteers, handle crisis calls and supervise volunteers in crisis management.
• Provide robust services to client families. Work with TALK Line clients to connect them with additional community services (e.g. providing referrals to other community-based organizations). Maintain supplemental contact and follow-up as needed.
• Screen, interview, and train prospective volunteers in collaboration with TALK Line Manager and other Line supervisors. Co-facilitate new volunteer training with other supervisors and manager three times per year, each training approx. 27 hours long.
• Attend weekly Agency program meetings, supervision with other clinicians, and Center staff meetings.
• Actively participate on a Service Delivery Team to ensure coordination and alignment of services across program areas.
• Contribute ongoing research and best practice in the delivery of supportive services to families.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Demonstrated experience in volunteer training &/or supervision required
• Hands on knowledge of child development, family dynamics, and the impact of child abuse & neglect.
• Experience working with culturally diverse clients & families as well as with a culturally diverse co-workers, volunteers and interns
• Requires familiarity with services available in the community.
• Ability to make a meaningful connection with clients via telephone.
• Ability to balance competing priorities and triage effectively.
• Ability to work flexibly to provide appropriate and effective supervision and coaching to meet the diverse needs of volunteer counselors.
• Basic computer skills required: Word processing and internet search capabilities, including use of our internal data system, Birdseye

PREFERRED QUALIFICATIONS

• MSW, MFT, psychology or vocational counseling degree or background in counseling.
• At least three (3) years providing crisis intervention and counseling services.
• Fluency in Spanish &/or Cantonese
• Warm, positive stance as foundation of clinical work.
• Thoughtful, flexible, capable of addressing immediate needs and building rapport while concurrently assessing the acuity of a situation for potential crisis intervention.

POSITION SPECIFICATIONS

• Full-time (40 hours per week)
• Exempt
• Occasional on-call hours, may include weekend & holiday hours.
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office conditions; ability to work remotely (if necessary)
• Equipment Used: Phone, computer, fax, copier.
• Essential Physical Tasks: Ability to lift light boxes & supplies (up to 25 lbs)

The base salary for this position is $59,200.08 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human

Resources at employment@safeandsound.org.

POSITION TITLE: Operations & Program Support Assistant (Waller/Bayview)

DEPARTMENT: Central Operations Department

REPORTS TO: Operations Coordinator

LOCATION: 1757 Waller St., San Francisco, CA 94117 or 3450 3rd St., San Francisco, CA 94124

OVERALL SUMMARY

The Operations & Program Support Assistant is responsible for greeting clients, coordinating with staff and interns to meet client needs, monitoring the reception area, answering and routing agency telephone calls, assisting staff and interns with checking-in and checking-out client files, data entry into the client management system, providing basic support to data users, providing Playroom childcare support, scheduling and providing administrative support to the TALK Line Family Support Center. This position provides administrative support to the programs of Safe and Sound as needed. The Operations & Program Support Assistant will also on an as needed basis work a rotation between both of our facilities.

ESSENTIAL FUNCTIONS

Administration

• Answer phone calls and route calls to appropriate staff.
• Answer the doorbell and greet families arriving for appointments and drop-in services.
• Produce correspondences such as letters, memos and flyers as requested.
• Provide administrative support to all program departments.
• Create client files according to program specifications, assist with annual file purge, and other file maintenance as needed.
• Provide access to client files according to confidentiality & security procedures.
• Provide support to data tracking systems users.
• Data entry.
• Provide access to tech cabinet supplies.
• Create and edit forms in accordance with the client collateral Style Guide.
• Stocking and organizing staff/client forms and building supplies.
• Assist staff and volunteers with operational items (operating phones, operating copiers, where to find particular info or supplies, etc) as needed.
• Counseling room scheduling and other administrative support as needed.

Family Support Center 

• Working either the morning or the evening shift to assist with opening and closing the building at the beginning and/or end of business hours.
• Assist with organization and maintenance of the Waiting/Parent Drop-In Room and general organization of common areas.
• Assess problematic situations at reception and contact staff for assistance as necessary.
• Maintain current supplies of flyers and other informational material; update flyers and resources as needed.
• Update TALK Line Family Support Center bulletin boards.
• Updating TALK Line Board and Volunteer Binder.
• Create and send out monthly client email blast.
• Update client resource binder.
• Provide information and referrals to clients as requested.
• Work under the direction of the Playroom supervisor on an at need basis to care for children ranging in ages 0-16 years; utilizing non-directive play, art media, and dramatic play to support the children’s social and emotional development.
• Work with children individually and in groups.
• Participate in creating an environment where parents are assisted to create and experience shared positive emotions with each of their children.
• Work with program staff to maintain a clean and safe environment.

Undertake other duties as assigned.

ESSENTIAL & QUALIFICATIONS 

• Minimum of 1-2 years experience performing data entry with a high level of accuracy. Ability to work with diverse and high-risk populations.
• Ability to work in a fast-paced and high-pressure environment
• Ability to work with a diverse ethnic and cultural staff and client population.
• Able to assess and manage crisis situations.
• Exceptional customer service skills.
• Ability to multi-task and handle multiple projects.
• Punctual, reliable, and highly organized.
• Flexibility to handle changing priorities and multiple transitions between workstations.
• Patient and approachable.
• Proficient in with Microsoft Office (Word and Excel) and internet search.  General computer literacy and ease to learn new database systems.

PREFERRED QUALIFICATIONS

• Proficiency in Spanish and/or Cantonese required, fully bilingual strongly preferred.
• Demonstrated experience working with children.

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Hours depend upon specific need and may change; full-time positions may be Monday through Friday, with shifts between the hours of 9:00a.m. – 8:30 p.m. as assigned by your manager.
• Non-Exempt (i.e. hourly).
• May be based at 1757 Waller St or 3450 3rd St offices as needed.
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Heavy keyboard work
  • Typical office work in a family friendly-environment with children
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Light lifting required; including lifting of children up to 20-30 pounds
  • Cleaning

The base salary for this position is $49,505.90 annually. Eligible for agency sponsored benefits and language premium.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org