Position Title: Community Resource and Engagement Care Manager

Department: Center for Youth Wellness
Type: Full time
Location:  3450 3^rd Street, Building 2, San Francisco, CA 94124
Reports to: Senior Program Manager – Community Resources and Engagement

OVERALL SUMMARY

This position is responsible for providing Short-term Case Management (STCM), which may include Information & Referral Services, Service Connection, Case Coordination, and other Supportive Family Services depending on each family’s particular circumstances and needs.  This position is full-time and requires a degree of flexibility in work hours due to the unpredictable schedules of families engaging in STCM services. This position reports to the Senior Program Manager – Community Resource and Engagement.

Case Management 

• Identify parents/caregivers through relationships forged with Bayview Hunters Point Community Based Organizations that either do not offer, or have limited capacity to offer, trauma-informed care .
• Administer a Pre/post assessment tool to identify familial stressors, barriers, and strengths.
• Work with ten (10) families at a time, with a minimum of 30 families served, to provide trauma informed short term care management for up to three months per family.
• Support families at times convenient to them including evenings and weekends. This may include home visits and appointments out in the community.
• Work in collaboration with each family to develop Family Action Plans.
• Collect data, assess progress, refine goals and routinely follow up with each family.
• Maintain regular contact and communication with the Senior Program Manager- Community Resource and Engagement.
• Collaborate with Clinical Care Coordinators and service providers from Community Based Organizations to provide care management, information and to make referrals, in keeping with agreed-upon service plans.

Service Connection

• Provide hands-on support in connecting up to 45 participants to resources they identify as a need.
• Work closely with participants and referral sources to ensure linkages are made.
• Families needing more case management will be referred to other community providers including other departments within Safe & Sound.

General Program Operations

• Keeps records of all services provided in compliance with legal, agency, and funding requirements.
• Participate in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
• Attend all other staff meetings and trainings as directed by the supervisor.
• Assist and participate in collecting and reporting data needed to track families’ progress toward outcomes.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• At least three (3) or more years of relevant experience preferably in a non-profit social service environment.
• Bayview Hunters Point resident, or deep roots in the community.
• Ability to work with cultural humility.
• Ability to complete orientation of Adverse Childhood Experiences and toxic stress science, Protective Factors and Domains of Wellness.
• Ability to work independently with little supervision.
• Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to effectively collaborate with clients to complete assessments and develop appropriate action plans.
• Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
• Ability to work with diverse cultural backgrounds of staff and client populations.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to operate within and lead a complex service delivery structure.
• Ability to handle crisis situations.
• Ability to use excellent time management and organizational skills.
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.

PREFERRED QUALIFICATIONS

• Knowledge of community resources in San Francisco
• Previous experience working with families that are underserved, marginalized and high risk with trauma histories strongly preferred.

POSITION SPECIFICATIONS

• Full-time
• Exempt
• Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office; heavy keyboard work; answering phones
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Must be able to use standard computer keyboard and phone.
  • Ability to travel within the Bayview Hunters point community and around other areas of San Francisco.

This position is funded through a grant with a projected end date of 6/30/2022 and may be extended through 6/30/2023. The base salary for this position is $54, 893.31 annually and is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

*During Shelter-in-place orders for the city and county of San Francisco, most of the work will be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Remote meetings will be attended via Zoom.

**Beginning September 15, 2021: Safe & Sound implemented a Mandatory COVID-19 Testing Policy for all staff either to be fully vaccinated or, if they are unable to provide proof of full vaccination for any reason, they must provide weekly documentation on a negative COVID-19 test. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.

Position Title: HRSA Program Assistant

Department: Center for Youth Wellness
Type: Part-Time (14 hours per week)
Location:  3450 3^rd Street, San Francisco, CA 94124
Reports to: Senior Clinical and Quality Operations Director

OVERALL SUMMARY

This position is responsible for providing program and administrative support to Safe & Sound’s Trauma-Informed ACEs Screening and Intervention Evaluation (TASIE) project, a multi-year project funded by the US Health Resources & Services Administration (HRSA). This project requires coordination among three national partners and up to 20 clinical practices across the country and will require a high level of attention to detail and initiative. This position will work up to fourteen (14) hours a week maximum and reports to the Senior Clinical and Quality Operations Director.

ESSENTIAL FUNCTIONS

Administrative Support

• Communicate with project staff to set up project meetings with national partners and clinical practices.
• Collect and organize Request for Proposal applications.
• Communicate with participating clinics regarding monthly TeleECHO meetings, coaching calls, and office hours.
• Provide technical Zoom support in TeleECHO meetings, coaching calls and office hours as requested.
• Take notes in meetings and distribute to participants.
• Provide project and clinic communication as requested.
• Attend all other staff meetings and trainings as directed by the supervisor.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• At least three (3) or more years of relevant experience preferably in a non-profit social service environment.
• Proficiency in Google Suite (Gmail, Google Drive and Google Docs), Microsoft Office products (Word, Excel, PPT, etc.) and Zoom meetings and webinars.
• Ability to complete orientation of Adverse Childhood Experiences and toxic stress science, Protective Factors and Domains of Wellness.
• Ability to work independently and with minimal supervision.
• Ability to build effective working relationships with staff and partners, set clear expectations, and provide both positive and constructive feedback in a timely manner.
• Ability to work with diverse cultural backgrounds of colleagues and partners.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work efficiently and effectively with representatives of a diverse array of clinics.

POSITION SPECIFICATIONS

• Part-time (14 hours per week maximum)
• Non-Exempt (i.e. hourly paid)
  • Specific work hours depend upon specific need and may change as needed
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office; heavy keyboard work; answering phones
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Must be able to use standard computer keyboard and phone.

This position is funded through a federal grant with a projected end date of August 31, 2024. The position will end at the end of this funding availability. The base compensation for this position is $25.00/hour and is NOT eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

*During Shelter-In-Place orders for the city and county of San Francisco, most of the work may be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Meetings will be attended via Zoom unless otherwise specified.

**Beginning September 15, 2021: Safe & Sound implemented a Mandatory COVID-19 Testing Policy for all staff either to be fully vaccinated or, if they are unable to provide proof of full vaccination for any reason, they must provide weekly documentation on a negative COVID-19 test. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.

Position Title: Temporary Senior Program Manager – ARPSR

Department: Center for Youth Wellness
Type: Full-Time
Location:  3450 3^rd Street, San Francisco, CA 94124
Reports to: Associate Director, Center for Youth Wellness

OVERALL SUMMARY

This position is responsible for covering the role of the Senior Program Manager, Aces & Resilience Products, Services and Research (ARPSR), for a maximum of four (4) months. The majority of this position will be spent project managing Safe & Sound’s Trauma-Informed ACEs Screening and Intervention Evaluation (TASIE) project (a HRSA grant), as well as managing client relationships, contracts, budgets and training schedules for ongoing consulting contracts. This position is full-time during the contract period and reports to the Associate Director of the Center for Youth Wellness.

ESSENTIAL FUNCTIONS

TASIE Project Management

• Maintain adherence to short-term and long-term project deadlines
• Delegate tasks to relevant project staff as necessary
• Regularly communicate with Project Sponsors to keep them updated and escalates issues as necessary
• Maintain agendas for and lead project team meetings
• Serve as a point of contact for the Project Stakeholders (Safe & Sound, New Jersey American Academy of Pediatrics and Center for Community Health and Evaluation) to ensure team actions remain in synergy
• Perform quality control on the project throughout development to maintain the standards expected
• Adjust schedules and targets on the project as needs for the project change
• Regularly update project management software (Asana) and ensure project documents are filed correctly
• Regularly track time spent on the project for reporting purposes
• Provide feedback on project materials as necessary

Contract Responsibilities

• Establish/maintain relationships with clients and gather relevant information for potential new contracts (new or returning clients)
• Build proposals, SOWs and budgets for new contracts
• Steward contracts through Safe & Sound contract signature process
• Collaborate with clients to schedule and coordinate, develop and update training schedule, meetings, and events
• Maintain relevant agency and thorough program documentation (e.g. meeting correspondence, train the trainer; evaluations, etc.)
• Generate necessary documents/templates as needed, including taking meeting minutes.
• Coordinate webinars and other training technologies
• Provide project information to Grants team as necessitated by reporting requirements
• Serve as back-up trainer and provide trainings as requested
• Maintain project management software (Asana) for ongoing team projects

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• At least five (5) or more years of relevant experience preferably in a non-profit social service environment.
• Proficiency in Google suite (Gmail, Google Drive and Google Docs), Microsoft Office products (Word, Excel, PPT) and Zoom meetings and webinars.
• Ability to complete orientation of Adverse Childhood Experiences and toxic stress science, Protective Factors and Domains of Wellness.
• Ability to work independently with little supervision.
• Ability to build effective working relationships with staff and partners, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to work with diverse cultural backgrounds of staff and partners.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of a diverse array of clinics.

PREFERRED QUALIFICATIONS

• Experience managing a federal grant
• At least five (5) or more years of relevant project management experience.

POSITION SPECIFICATIONS

• Full-time (40 hours per week)
• Exempt
• Temporary position (not to exceed twelve[12]weeks)
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office; heavy keyboard work; answering phones
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Must be able to use standard computer keyboard and phone.

This position is projected to start on October 25, 2021, and last for approximately twelve (12) weeks. The base compensation for this position is $90,000.00 per annum and is eligible for agency-sponsored benefits only for the duration of the temporary employment period.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

*During Shelter-in-place orders for the city and county of San Francisco, most of the work will be done remotely. There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.). Remote meetings will be attended via Zoom.

**Beginning September 15, 2021: Safe & Sound implemented a Mandatory COVID-19 Testing Policy for all staff either to be fully vaccinated or, if they are unable to provide proof of full vaccination for any reason, they must provide weekly documentation on a negative COVID-19 test. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.

Position Title: Program Quality Assurance Manager

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Associate Director, Children & Family Services

OVERALL SUMMARY

This position is responsible for and managing the agency’s clinical and therapy contracts, including the Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) Medi-Cal contract. Safe & Sound has been increasing the size of its EPSDT contract, and this position plays a key role in continuing to make this possible. This position may require a flexible work schedule and may require working in the evening during audit season.

ESSENTIAL FUNCTIONS

Administrative

• In collaboration with Senior Program Managers, provide overall coordination and management of requirements specified under the Medi-Cal and other contracts.
• Facilitate monthly meetings of all staff providing services under the EPSDT contract.
• Ensure that all clinical staff and supervisors have appropriate trainings, usernames, certifications, credentials, and registrations necessary to provide billable services.
• Ensure compliance standards for all clinical staff and supervisors to provide billable services.
• Coordinate annual monitoring site visits (at both office locations) by the San Francisco Department of Public Health, in collaboration with Clinical Supervisor and other teams as needed.
• Coordinate Medi-Cal recertification as required by SFDPH, in collaboration with Operations team, Finance team, Development team, Psychotherapy team and other teams as specified in the recertification checklist.
• Collaborate with Clinical Supervisor and Associate Directors to support providers and ensure clinical charts are maintained and documentation deadlines are met, including the CWY Clinical Program
• Coordinate annual chart reviews and audits as required by SFDPH.
• Provide project management for annual contract renewal in collaboration with the Leadership team, Finance team and Psychotherapy team.
• Coordinate biannual Consumer Perception Surveys, returning surveys per SFDPH requirements.
• Track and report on productivity of all staff providing services under Medi-Cal and other contracts, including the CYW Clinical Program on a monthly basis.
• Monitor Medi-Cal services via administration of monthly and annual Avatar reports and other reports as needed.
• Collaborate with Senior Program Managers to ensure that staff providing services under the Medi-Cal contracts are trained in the proper policies and protocols for the documentation of client services, assessments, and treatment plan of care, including timelines for timely completion of required documentation.
• Work with clinical and administrative staff to facilitate timely and accurate documentation and billing.
• Develop internal systems to support all aspects of program activities including utilization review process, managing clinical productivity, timely billing, client Medi-Cal eligibility and intake, training, etc.
• Maintain and update Safe & Sound’s EPSDT and other Medi-Cal contract administrative policies and procedures manual and compliance policies and procedures.
• Attend and represent Safe & Sound at monthly SFDPH meetings, including CBHS/Child, Youth and Family System of Care Providers Meeting; Unaccompanied Minors Working Group; Spanish-speaking Providers and other contract meetings.
• Attend Departmental and All Center Staff meetings.
• Attend other meetings as requested by the Clinical Supervisor and/or Associate Director
• Collaborate with Senior Program Managers and Associate Director of Children and Family Services department to maintain partnership with Mission Education Center and Good Samaritan Family Resource Center.
• Attend Multidisciplinary Rounds to identify updates on charts and next steps for patients for the CYW clinical program.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Familiarity with San Francisco EPSDT and Medi-Cal policies and procedures including certification, charting, and billing.
• Excellent and timely verbal, written communication skills.
• Detail oriented with ability to track multiple projects and meet strict deadlines.
• Requires excellent interpersonal skills and the ability to work with diverse staff and client populations.
• Requires the ability to work collaboratively and also independently.
• Proficiency with all Microsoft Office applications, specifically Word, Excel, Access, and PowerPoint.
• Requires the ability to learn and be nimble with multiple software platforms.

PREFERRED QUALIFICATIONS

• Proficiency with Avatar billing and record-keeping system
• Experience working in an outcome-focused, comprehensive service delivery model.
• Experience working with diverse cultural backgrounds.
• Thoughtful, flexible, capable of addressing immediate needs and building rapport with colleagues and other community partners.

POSITION SPECIFICATIONS

• Full-time (40 hours per week).
• Exempt position.
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office conditions
• Equipment Used
  • Computer, phone, fax, copier
• Essential Physical Tasks
  • Minimal travel requirements
  • Periodic light lifting

The based salary for this position is $68,800.16 annually, and eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

*During Shelter-in-place orders for the city and county of San Francisco, most of the work will be done remotely. There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.). Remote meetings will be attended via Zoom.

**Beginning September 15, 2021: Safe & Sound implemented a Mandatory COVID-19 Testing Policy for all staff either to be fully vaccinated or, if they are unable to provide proof of full vaccination for any reason, they must provide weekly documentation on a negative COVID-19 test. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.

Position Title: Licensed Mental Health Clinician

Department: Center for Youth Wellness
Type: Full Time
Location:  3450 3^rd Street, San Francisco, CA 94124
Reports to: Associate Director, Center for Youth Wellness

OVERALL SUMMARY

Safe & Sound seeks an experienced Licensed Mental Health Clinician to provide trauma-informed assessment, consultation, and psychotherapy for children, adolescents, and their caregivers (Adults).

The individual will be a member of the CYW clinical team, and works closely with the Bayview Child Health Center (BCHC) medical team, to provide mental health services to families and also consultation to BCHC physicians and staff.  This position reports to the Associate Director of CYW.

ESSENTIAL FUNCTIONS

• Provide short and long-term, trauma-informed therapy to families and individual child and adolescent patients
• Complete session notes, treatment plans, outcome measures, incident reports, and other documentation accurately and in a timely manner
• Participate in weekly Multidisciplinary Rounds and Clinical Triage Meetings to ensure coordinated care
• Engage in community outreach, education and training efforts, as needed, to make the community aware of CYW services and build partnerships within the community

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Valid clinical licensure in California in Social Work, Counseling, Marriage and Family Therapy, or Psychology,
• Three (3) years or more of experience providing direct services to clients.
• Familiarity with Adverse Childhood Experiences (ACEs) and their effects on children and adults.
• Knowledge of evidence-based psychotherapy interventions for trauma (e.g., Trauma Focused-Cognitive Behavioral Therapy, Cue-Centered Therapy, Child-Parent Psychotherapy, Dialectical Behavioral Therapy, Seeking Safety)
• Ability to work collaboratively with members of an interdisciplinary team
• Ability​ ​to​ ​establish​ ​rapport​ ​quickly​ ​and​ ​to​ ​communicate​ ​effectively​ ​with​ ​patients,​ ​their​ ​family members​ ​and​ ​other​ ​providers.
• Ability​ ​to​ ​function​ ​effectively​ ​as​ ​a​ ​member​ ​of​ ​a​ ​multi-disciplinary​ ​team​ ​that​ ​includes​ ​primary​ ​care and​ ​behavioral​ ​health​ ​providers,​ ​patients​ ​and​ ​family​ ​members.
• Ability​ ​to​ ​conduct​ ​evidence-based​ ​and​ ​developmentally​ ​appropriate​ ​screening​ ​and​ ​to​ ​conduct​ ​or arrange​ ​for​ ​more​ ​comprehensive​ ​assessment​ ​when​ ​indicated.
• Ability​ ​to​ ​use​ ​strengths-based​ ​wellness,​ ​resilience,​ ​and​ ​recovery​ ​models​ ​in​ ​conceptualizing​ ​the health​ ​of​ ​patients.
• Ability​ ​to​ ​conduct​ ​brief​ ​screens​ ​for​ ​risk​ ​related​ ​to​ ​self-harm,​ ​harm​ ​to​ ​others,​ ​impairments​ ​in functional​ ​self-care,​ ​and​ ​environmental​ ​safety.
• Ability​ ​to​ ​create​ ​and​ ​implement​ ​integrated​ ​care​ ​plans,​ ​ensuring​ ​access​ ​to​ ​an​ ​array​ ​of​ ​coordinated services,​ ​and​ ​the​ ​exchange​ ​of​ ​information​ ​among​ ​the​ ​patient,​ ​her/his​ ​family​ ​members,​ ​and providers.
• Ability​ ​to​ ​provide​ ​services​ ​that​ ​are​ ​relevant​ ​to​ ​the​ ​culture​ ​of​ ​the​ ​patient​ ​and​ ​her/his​ ​family.
• Ability​ ​to​ ​practice​ ​effectively​ ​within​ ​the​ ​organization,​ ​practice​ ​setting,​ ​and​ ​local​ ​healthcare​ ​system.
• Ability​ ​to​ ​assess​ ​and​ ​continually​ ​improve​ ​services​ ​delivered​ ​as​ ​an​ ​individual​ ​provider​ ​and​ ​as​ ​a multi-disciplinary​ ​team​ ​member.
• Ability​ ​to​ ​use​ ​information​ ​technology​ ​to​ ​support​ ​and​ ​improve​ ​integrated​ ​care.

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish
• Knowledge of psychological testing techniques, administration and interpretation

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Exempt
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Heavy keyboard work; answering phones
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Light lifting required; Must be able to lift, push, pull up to 25 pounds unassisted.
  • Travel within the neighborhood and within San Francisco.

The base salary for this position is $62,500.16 annually. This position is eligible for the language premium and agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

*During Shelter-In-Place orders for the City and County of San Francisco, most of the work may be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Meetings will be attended via Zoom unless otherwise specified.

**Beginning September 15, 2021: Safe & Sound implemented a Mandatory COVID-19 Testing Policy for all staff either to be fully vaccinated or, if they are unable to provide proof of full vaccination for any reason, they must provide weekly documentation on a negative COVID-19 test. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.

Position Title: Bilingual Care Manager

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Senior Program Manager – Care Coordination

OVERALL SUMMARY

This position is responsible for providing direct care management services to families enrolled in the Integrated Family Services Program as well as general support to families in our Parent Drop-In program, Family Events, and other Supportive Family Services.  This position is full-time and requires a degree of flexibility in work hours due to the unpredictable schedules of families engaging in Safe & Sound services.

ESSENTIAL FUNCTIONS

Integrated Family Services

• Work with 10-15 families at a time providing care management, as assigned by Senior Program Manager- Care Coordination or Clinical Care Coordinator, may include home visits and appointments out in the community
• Participate actively as a member of an IFS Service Delivery Team and attend weekly Service Delivery Team meetings.
• Maintain regular contact and communication with the Clinical Care Coordinator and the Sr. Program Manager – Care Coordination.
• Collaborate with Clinical Care Coordinators and other service providers to provide care management and information and referral to IFS families, in keeping with their agreed-upon service plans.

Supportive Family Services

• Provide time-limited supportive counseling, crisis counseling, and/or case management to families, as needed
• Performs intakes, making referrals, and providing drop-in counseling during Parent Drop-in program
• Serves as Coordinator of the Day for the Parent Drop-In program as needed. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
• Assists and supports our Parent Drop-In program as needed including helping set up and break down.
• Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
• Attend, support, and supervise family events including holiday, seasonal events, periodic workshops as well as educational activities (may require some evening and weekends).

General Program Operations

• Keeps records of all services provided in compliance with legal, agency, and funding requirements.
• Participates in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
• Attends all other staff meetings and trainings as directed by supervisor
• Facilitates Parenting/Support Groups as needed.
• Assist and participate in collecting and reporting data needed to track families’ progress toward outcomes.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Fluency in Mandarin is required
• Bachelor’s Degree in counseling, psychology, social work or other related field preferred
• At least three (3) or more years of relevant experience preferably in a non-profit social service environment
• Knowledge of community resources in San Francisco, cultural competency practices
• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.
• Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factors
• Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
• Ability to work with diverse staff and client populations.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to operate within and lead a complex service delivery structure.
• Ability to handle crisis situations.
• Ability to use excellent time management and organizational skills.
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
• Demonstrated experience working with diverse cultural backgrounds.

POSITION SPECIFICATIONS

• Full-time
• Non-Exempt.
• Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office as well as occasional playroom (supervise and care for children) as requested.
  • This position may require evening hours
  • Travel within San Francisco
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular basis).

The base salary for this position is $57,080.00 annually and the language premium is included in the base salary. This position is eligible for the agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

*During Shelter-in-place orders for the city and county of San Francisco, most of the work will be done remotely. There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.). Remote meetings will be attended via Zoom.

**Beginning September 15, 2021: Safe & Sound implemented a Mandatory COVID-19 Testing Policy for all staff either to be fully vaccinated or, if they are unable to provide proof of full vaccination for any reason, they must provide weekly documentation on a negative COVID-19 test. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.