Position Title: Senior Program Manager (SPM) – Counseling Services

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Associate Director of Children & Family Services

OVERALL SUMMARY

The Senior Program Manager (SPM) – Counseling Services role is an exempt position responsible for the overall management of counseling services within the Children & Family Services Department at Safe & Sound, including the Psychotherapy Team and the TALK Line.  This position also provides clinical supervision and requires a flexible work schedule, in order to assure uninterrupted supervision of interns, volunteers, and staff.  This position reports to the Associate Director of Children & Family Services (AD of CFS) and manages/supports up to eight staff members.

ESSENTIAL FUNCTIONS

Program and Organizational Leadership

• Work in conjunction with program and organizational leadership to develop services, policies, and protocols consistent with the needs of families in our service population.
• Stay current and informed about the needs of families in our service population, and represent these needs in agency meetings.
• Model and promote ideal, trauma-informed client/volunteer interactions for supervisors, staff, and volunteers.
• In collaboration with leadership, participate in the development and implementation of Safe & Sound’s strategic plan with a focus on TALK Line and psychotherapy services.
• Collaborate with the AD of CFS and the Chief Program Officer (CPO) to develop and implement evaluation plans for TALK Line and psychotherapy activities.
• Collaborate closely with the Senior Program Managers (SPMs) at Safe & Sound to ensure integration of all services. Facilitate or co-facilitate cross-program and cross-departmental meetings as appropriate.
• Represent Safe & Sound at meetings in the community (e.g., child welfare, SFDPH, other CBO partners).

Program Management – General

• Provide operational oversight of TALK Line and psychotherapy services for parents and children.
• Collaborate with SPMs to provide support and direction to staff, volunteers, and consultants to ensure high quality, integrated services.
• Facilitate team meetings within program area.
• Attend departmental and all center staff meetings as well as other internal and external meetings as appropriate.
• Collaborate with the AD of CFS to prepare and implement annual and future program budgets.
• Collaborate with AD of CFS and Safe & Sound’s data team to manage data collection and internal/external reporting requirements.

Program Management – Psychotherapy Services

• Manage and support four (4) direct reports who provide psychotherapy to children, youth and families, one of whom also administers Safe & Sound’s EPSDT Medi-Cal contract, to ensure consistent and high-quality programming and client services.
• Collaborate with EPSDT Manager to support administration of Medi-Cal contract.
• Collaborate with AD of CFS, SPMs, and other team members to develop and maintain service delivery in the community (e.g., school-based therapy services).
• Ensure that clinical services are effective at building family protective factors and maintaining a warm, welcoming and accepting tone for all client families.
• Ensure that client records are maintained in compliance with relevant state and federal law and Safe & Sound policy.

Program Management – TALK Line

• Manage and support the TALK Line program, including a team of TALK Line Supervisors who recruit, train, and supervise volunteers to maintain uninterrupted 24-hour service on the TALK line.
• Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming and accepting tone for all client families.
• Provide backup coverage for TALK Line supervisors and volunteers as needed.
• Responsible for covering TALK Line shifts (overnight shifts and weekend shifts) as needed.
• Assist with delivery of TALK Line training for future volunteers.

Clinical Supervision

• Provide weekly clinical supervision to clinical staff and fellows on an on-going basis using trauma-informed practices, up to approximately 8 hours per week.
• Maintain knowledge of current licensing requirements for supervisees. Complete required paperwork related to accrual of hours for licensure or school requirements.
• Provide clinical support and guidance on an as-needed basis to all areas of CFS programming (up to approximately 4 hours per week), including Counseling, Care Coordination and Case Management, Family Events, Parent Drop-In, Parent Support Groups, Workshops and Classes, Playroom, and TALK Line. This support may occur during the normal workday or after hours by phone or in person.
• Consult with CFS staff as needed regarding mandated reporting responsibilities.
• Support supervisees and other staff to maintain accurate client records, including paper charts, electronic records, assessments, and other items as required.
• Evaluate the clinical work of supervisees on a semi-annual basis.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Clinical licensure in California in Social Work, Counseling, Marriage and Family Therapy, or Psychology, with at least five (5) years of experience providing direct services to clients.
• Training and experience in providing clinical supervision according to the requirements of relevant California licensing boards.
• Demonstrated experience with and knowledge of family dynamics, child development, and parenting.
• Experience working with diverse staff and client populations, applying principles of trauma-informed care, cultural humility, and equity.
• Ability to manage complex service delivery structure and handle crisis situations.
• Ability to think strategically and develop/implement short-, medium-, and long- range plans.
• Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
• Ability to recruit, train, and supervise qualified staff.
• Ability to work effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to utilize both quantitative and qualitative data to manage staff performance and improve services.
• Basic computer skills: word processing, spreadsheet, database, and internet search.

POSITION SPECIFICATIONS

• Full-Time
• Exempt
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office.
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Travel within San Francisco
  • Occasional light lifting required

The base salary for this position is $90,000.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: Senior Accountant – Grants and Contracts

Department: Finance Department
Type: Full time
Reports to: Director of Finance

Location: Remote – Applicant must reside within one (1) of the following states: California (CA), Illinois (IL), Massachusetts (MA), Texas (TX)

OVERALL SUMMARY

The Senior Accountant – Grants and Contracts is an integral member of a Finance team that includes the Director of Finance, Accounting Manager, and Accountant. The incumbent is responsible for the accounting and funding management of government grants and private grants and contributions at Safe & Sound, which sustains complex operations with diverse funding streams, including government grants, private grants and contributions, rental income, and program services fees. Responsibilities for this role include, but are not limited to, managing grant-related compliance activities and documentation, improving grant-related processes, and supporting organization-wide communications and training on grant compliance processes. This role reports to the Director of Finance.

ESSENTIAL FUNCTIONS

• Manage the routine operations for financial, project/program, and grants accounting and reporting for public and private grants and donors, ensuring that expenditures are consistently aligned with grant and program budgets throughout the grant period, and in accordance with organizational policies and controls, standard fiscal practices, nonprofit revenue recognition accounting standards, and funder requirements.
  • Government Grants: Support government contracting, contract modification, and invoicing processes, liaising with the Program and Development departments whenever necessary. Prepare variance reports for government grant funds, perform analysis with a view to identify, explain, and correct variances as appropriate, and provide support to Program leads to ensure understanding and accuracy of reports.
  • Private Grant Funding: Review private grants and contributions for restrictions and perform inquiries and analysis to identify net assets to release. Prepare grant budgets and reports for Development, as requested.
• Support month-end close procedures in an accurate and timely manner, including, but not limited to:
  • Prepare monthly funding source allocation document and government invoices;
  • Record accounts receivables and cash receipts from government contract invoicing;
  • Prepare and record journal entries for private grants and contributions;
  • Prepare and record releases from donor-restricted net assets;
  • Review expense transactions to ensure coding aligns with appropriate funding sources;
  • Provide backup to the Accounting Manager or Accountant for certain core financial accounting processes.
• Assist with audit preparation (including the financial statement audit, CCSF audit/self-assessment, and other reviews), tax filings (including the Form 990, Form 1099s, etc), and other compliance reporting requirements. Serve as project manager for government funder site visits and audits.
• Partner with stakeholders within the organization to review grant agreements and compliance expectations, monitor compliance with grant terms, make improvements to grant compliance processes, and support organization-wide communications and training.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Alignment with Safe & Sound’s mission and values including diversity, equity, and inclusion, along with our foundational commitment to trauma-informed principles and practices.
• Two (2) years of progressive experience in fund and grant accounting, reporting, and compliance (preferred).
• Strong demonstrated knowledge of and ability to research and apply US GAAP and federal, state, and city regulations and working knowledge of nonprofit accounting, including revenue recognition, donor restrictions, and government grants.
• Strong proficiency with Microsoft Excel (VLOOKUP, HLOOKUP, SUMIF, SUBTOTAL, Pivot Tables), comfortable with technology, and ability to learn new software.
• Sound judgment, integrity, and ethics. Ability to handle sensitive information in a confidential manner. Must be able to tailor appropriate information sharing to relevant audiences given complexity of work with multiple stakeholders.
• Solid written and verbal communication skills with an ability to translate complex financial concepts to individuals at all levels including finance and non-finance managers.
• Ability to work independently and as a member of various teams.
• Meticulous attention to detail and experience with maintaining accurate records on complex programs.
• Excellent organization skills, ability to successfully manage a large volume of work, meet multiple and often competing deadlines, and respond with flexibility to unanticipated requests.
• Humble, positive attitude, and strong work ethic. No task too small, no assignment too menial.
• Bias for action and comfortable with ambiguity. Ability to act on limited information when necessary while also seeking supervision when in need of further direction. Fast learner; ability and desire to learn new skills and develop new abilities when requirements shift. Seeks out challenges as professional and personal opportunities to grow, takes unexpected setbacks in stride, and finds resilience to overcome obstacles.
• Ability to have a flexible schedule, as extended working hours may be required during month-end and year-end.

POSITION SPECIFICATIONS

• Full time (40 hours per week); Specific work hours are flexible.
• Exempt and salaried.
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Heavy keyboard work
  • Remote working environment conducive to handling confidential and secure digital information
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Light lifting required

The base salary for this position is $77,250.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: Bilingual Clinical Care Coordinator

Department: Children & Family Services
Type: Full time
Reports to: Senior Program Manager, Care Coordination

OVERALL SUMMARY

This position is responsible for leading and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating regular team meetings; assessing family risks, strengths, and challenges; as well as developing service plans and providing counseling and care management services.  This position also staffs Supportive Family Services including drop-in hours and family events as well as administrative support to comply with government contracts and private grants. This position reports to the Senior Program Manager – Care Coordination.

ESSENTIAL FUNCTIONS

• Integrated Family Services
  • Serves as the primary counselor to families enrolled in our program to build families’ protective factors.
  • Holds primary responsibility for: 1. assessing families’ functioning, 2. monitoring progress toward outcomes, and 3. graduating families from Integrated Family Services, using tools defined in the Integrated Family Services model. Collaborates with other Clinical Care Coordinators to triage families eligible for Integrated Family Services and enroll them based on need and other relevant factors.
  • Leads and facilitates a weekly Service Delivery Team meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
  • Develops service plans in collaboration with clients and Service Delivery Team, according to Integrated Family Services guidelines.
  • Provides intensive care management (including home visiting) to clients with multiple challenges, including families referred by Child Protective Services.
  • May provide short and long-term counseling for adult and/or child clients, depending on care coordination caseload and supervisor approval.
  • Maintains an on-going care coordination roster of 10-15 clients.
• Supportive Family Services
  • Serves as Coordinator of the Day for the Parent Drop-In program one day per week. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
  • Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
  • Meets with clients not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals.
  • Assists and supports Parent Drop-In program as needed including helping set up and break down.
• Other Essential Functions
  • Keeps records of all services provided in compliance with legal, agency, and funding requirements.
  • Participates in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
  • Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by supervisor
• Other duties as assigned

ESSENTIAL QUALIFICATIONS

• Fluent in Mandarin or Spanish
• At least three (3) years hands-on experience providing direct services to youth (0-12), parent(s) and families is required
• Licensed Clinical Social Worker, LMFT, or a Master’s Degree in Psychology, Counseling, or Social Work; or equivalent job related experience required
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics required.
• Knowledge of community resources in San Francisco, cultural competency practices, and current client outcome measurement practices required.
• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.
• Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factors.
• Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
• Ability to work with diverse staff and client populations.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to operate within and lead a complex service delivery structure.
• Ability to handle crisis situations.
• Ability to use excellent time management and organizational skills.
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
• Demonstrated experience working with diverse cultural backgrounds.

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Exempt and salaried.
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Heavy keyboard work
  • Typical office work in a family friendly-environment with children
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Light lifting (lift, push, and pull) up to 20 pounds unassisted on a regular basis.

The base salary for this position is $61,280.16 annually and includes the language premium. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

**During Shelter-In-Place orders for the city and county of San Francisco, most of the work may be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Meetings will be attended via Zoom unless otherwise specified.

Position Title: Clinical Care Coordinator

Department: Children & Family Services
Type: Full time
Reports to: Senior Program Manager, Care Coordination

OVERALL SUMMARY

This position is responsible for leading and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating regular team meetings; assessing family risks, strengths, and challenges; as well as developing service plans and providing counseling and care management services.  This position also staffs Supportive Family Services including drop-in hours and family events as well as administrative support to comply with government contracts and private grants. This position reports to the Senior Program Manager – Care Coordination.

ESSENTIAL FUNCTIONS

• Integrated Family Services
  • Serves as the primary counselor to families enrolled in our program to build families’ protective factors.
  • Holds primary responsibility for: 1. assessing families’ functioning, 2. monitoring progress toward outcomes, and 3. graduating families from Integrated Family Services, using tools defined in the Integrated Family Services model. Collaborates with other Clinical Care Coordinators to triage families eligible for Integrated Family Services and enroll them based on need and other relevant factors.
  • Leads and facilitates a weekly Service Delivery Team meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
  • Develops service plans in collaboration with clients and Service Delivery Team, according to Integrated Family Services guidelines.
  • Provides intensive care management (including home visiting) to clients with multiple challenges, including families referred by Child Protective Services.
  • May provide short and long-term counseling for adult and/or child clients, depending on care coordination caseload and supervisor approval.
  • Maintains an on-going care coordination roster of 10-15 clients.
• Supportive Family Services
  • Serves as Coordinator of the Day for the Parent Drop-In program one day per week. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
  • Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
  • Meets with clients not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals.
  • Assists and supports Parent Drop-In program as needed including helping set up and break down.
• Other Essential Functions
  • Keeps records of all services provided in compliance with legal, agency, and funding requirements.
  • Participates in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
  • Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by supervisor
• Other duties as assigned

ESSENTIAL QUALIFICATIONS

• At least three (3) years hands-on experience providing direct services to youth (0-12), parent(s) and families is required
• Licensed Clinical Social Worker, LMFT, or a Master’s Degree in Psychology, Counseling, or Social Work; or equivalent job related experience required
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics required.
• Knowledge of community resources in San Francisco, cultural competency practices, and current client outcome measurement practices required.
• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.
• Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factors.
• Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
• Ability to work with diverse staff and client populations.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to operate within and lead a complex service delivery structure.
• Ability to handle crisis situations.
• Ability to use excellent time management and organizational skills.
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
• Demonstrated experience working with diverse cultural backgrounds.

PREFERRED QUALIFICATIONS

• Fluent in Mandarin or Spanish

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Exempt and salaried.
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Standard office as well as occasional playroom (supervise and care for children) as requested.
  • Travel within San Francisco
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Light lifting (lift, push, and pull) up to 20 pounds unassisted on a regular basis.

The base salary for this position is $59,200.08 annually and is eligible for the language premium. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

**During Shelter-In-Place orders for the city and county of San Francisco, most of the work may be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Meetings will be attended via Zoom unless otherwise specified.

Position Title: Parent & Child Education Manager

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Senior Program Manager – Parent Child Education

OVERALL SUMMARY

Parent & Child education programming at Safe & Sound requires a significant amount of parent and staff support, logistics coordination, strong communication with the community we serve, and creative thinking for curriculum development.  The Parent & Child Education Manager supports program goals by managing essential operational systems, coordinating communication efforts, and executing curriculum development and scaling projects.

ESSENTIAL FUNCTIONS

PROGRAM LEADERSHIP AND SUPERVISION

• Stay informed about current issues regarding parenting, child development and how best to support children’s social and emotional competence.
• Present ideas and develop programs for new or expanded services needed by families to support their knowledge of parenting, child development, and the social and emotional competence of children.
• Supervise the Parent Educator, providing general support for caseload and accountability for their overall professional development.

PROGRAM SUPPORT

• Facilitate workshop evaluation and the collection of data
• Oversee and maintain Parent & Child Education operational systems such as the workshop registration system for all parent groups
• Provide general support to the Parent & Child Education team and programming, such as covering the Playroom floor as needed and on-site logistical support for parenting groups
• Oversee the weekly Tuesday Night Family Dinner group, including orienting volunteer groups, supporting the food and room preparation, welcome and support participating families, and breakdown and cleanup
• Coordinate the scheduling and logistical needs of all parent and child workshops
• Provide project leadership for the annual Holiday Toy Store

COMMUNICATIONS

• Partner with the Children & Family Services (CFS) leadership team to coordinate and execute the development of a comprehensive outreach plan for CFS programs
• Conduct regular outreach efforts in the community for CFS services, targeting diverse communities in San Francisco
• Collaborate with the CFS leadership team to manage all CFS community communication devices including the website, e-newsletters, and workshop flyers

PROGRAM DEVELOPMENT

• Develop training and orientation modules for new workshop facilitators
• In partnership with the Senior Program Manager of Parent & Child Education, execute curriculum development projects.

KIDS TURN

• Manage workshop facilitators and volunteers, distributing assignments, and providing support as needed.
• Oversee parent registration process, including software upkeep and assigning parents to working groups.
• Support parents through the registration process by answering inquiries, guiding parents through the website as needed, and addressing concerns that may come up.
• Oversee the hiring, onboarding, and training process for all new workshop leaders.
• For San Francisco workshops only: follow up with parents’ post-workshop to assess for more services and referrals to Safe & Sound services.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Minimum Requirements: Bachelor’s Degree in Child Development, Psychology, Education, Social work, or a related field
• 3-5 years of experience in the field of education, social work, or nonprofit management
• Proficiency in Spanish and/or Chinese (Mandarin)
• Strong organizational and communication skills
• High standard of integrity and ability to conduct activities with full transparency
• Demonstrated leadership and coordination skills
• Experience working with families in crisis situations
• Ability to work independently and as a member of a team
• Ability to multitask in an organized manner
• Ability to form positive relationships with clients and colleagues
• A problem solving approach to challenges
• Criminal Background clearance is required

PREFERRED QUALIFICATIONS

• 1-2 years of experience supervising individuals or a team
• Prior experience with children and families
• Prior program administrative experience
• Experience facilitating groups or workshops for parents and families

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Exempt
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

•   Typical Working Conditions
  • Heavy keyboard work; answering phones
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Light lifting required; Must be able to lift, push, pull up to 25 pounds unassisted.
  • Travel within the neighborhood and within San Francisco.

The base salary for this position is $68,700.08 annually. This position is eligible for the language premium and agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

**During Shelter-In-Place orders for the city and county of San Francisco, most of the work may be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Meetings will be attended via Zoom unless otherwise specified.

POSITION TITLE: Senior Program Manager of Operations

DEPARTMENT: Central Operations Department

REPORTS TO: Chief Finance & Operations Officer

LOCATION: 1757 Waller St., San Francisco, CA 94117 & 3450 3rd St., San Francisco, CA 94124

OVERALL SUMMARY

The Senior Program Manager of Operations is a key member of Safe & Sound who oversees the human and technology systems that support outcomes and long-term goals across the organization.  This position also provides strategic management of the Safe & Sound operational infrastructure and programmatic support functions at both of Safe & Sound’s locations (in the Haight Ashbury and Bayview neighborhoods), including office systems, facilities, IT, safety & security systems, vendor management, tenant relations, and general program support.

This position will report to the Chief Finance & Operations Officer (CFOO), directly supervise a team of Operations Coordinators, and be responsible for approximately six staff in total, as well as contractors.

ESSENTIAL FUNCTIONS

Leadership and Administration

• Develops and implements annual and future infrastructure plan(s) and budget(s) in collaboration with CFOO. Operations budget is approximately $1 million annually, accounting for 12% of the total organizational budget.
• Responsible for supporting program and operations of both Safe & Sound sites and providing connection and integration across the organization’s locations and strategy areas along with CFOO and program leaders.
• Responsible for joint leadership of Safe & Sound’s Operations teams, including staff culture, performance management, and outcomes in collaboration with Leadership Team.
• Responsible to Safe & Sound’s clients, including individuals, families, communities, and partners.
• Foster positive organizational culture that aligns with mission and values including diversity, equity, and inclusion, along with our foundational commitment to trauma-informed principles and practices.
• Accountable for ensuring organizational infrastructure systems are efficient and effective. Develops and implements annual and future facilities and IT plan(s), budget(s), and operational metrics.
• Recruit, train, and supervise staff teams.
• Provide monthly department reports on all activities for Board, other directors, community partners, funders, and others as requested.
• Handles high level of confidential and sensitive information.

Contract Management

• Collaborate with the Leadership Team to manage Safe & Sound’s government contracts to ensure compliance and successful completion of contract goals.
• Collaborate with the Leadership Team to develop and monitor programmatic work plans across all program areas.

Office and Administrative Systems

• Assess and address workforce office equipment needs, including overseeing the repair, maintenance and purchase of office equipment
• Maintain inventories of Safe & Sound office equipment, telephone equipment, and computer network equipment for fixed asset tracking.
• Oversee the maintenance of documentation for the facility, computer network &s email system, telephone system, and security & safety procedures/protocols.
• Oversee the provision of basic user support and training to users of Safe & Sound’s computer network, telephone system, Google Apps system, and office equipment.
• Supervise staff responsible for facility and operational management during all hours of operation.

Facilities

• Oversee building maintenance and repair, working with appropriate vendors, partners/tenants and support staff.
• Responsible for all aspects of facility upgrade projects.
• Oversee onsite and offsite storage of records and program supplies.
• Maintain facility documentation including building permit history and maintenance schedules.
• Attend Board Facility Committee Meetings.
• Key contributor in workstation and company-wide space planning.

Computer Network, Telephone, and Email Systems

• Supervise and coordinate the following with the IT contractors:
  • Creation of computer network user accounts and assignment of security rights in accordance with Safe & Sound’s role based access policy.
  • Installation of computer software and hardware.
  • Completion of onsite and offsite server backups.
  • Troubleshooting workstation, server, and computer network issues.
  • Manage computer network, email system, and website upgrade projects.

• Acts as Safe & Sound’s Google Applications Administrator which includes maintaining user accounts, email distribution lists, and creation of center-wide shared calendars.
• Update and maintain Safe & Sound’s short term and long term IT plans with assistance from IT consultants.
• Supervise and coordinate the following with the PBX and Avaya telephone system contractors:
  • Creation and assignment of voicemails, call & voicemail forwarding, direct dial numbers, distribution groups, and paging groups.
  • Installation of software and hardware.
  • Programming changes to the Automated Call Distribution system.
  • Troubleshooting system failures.
  • Testing emergency back-up equipment and procedures.
  • Manage telephone system upgrade projects.

Security & Safety Systems

• Train staff on Safe & Sound’s Emergency Response Plan and update plan annually including needed drills.
• Maintain HIPAA compliance.
• Oversee the maintenance of building security systems including distribution of facility access keys/codes, cameras and monitors, fire life safety systems, and upkeep of facility lockboxes.
• Identify and address Safe & Sound’s security and safety concerns.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Progressive Operations experience in the following areas: office management, supervising contractors and administrative staff.
• Ability to prioritize and manage multiple projects successfully autonomously and with teams, with minimal supervision.
• Ability to thoughtfully develop/implement short-, medium-, and long- range plans with an eye for detail and follow up/through.
• Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to work with diverse staff and client populations as well as with two locations with related but distinct cultures, partners and needs.
• Excellent judgment and emotional intelligence, including a track record of employing emotional fortitude, awareness, and skill to navigate, with calmness and confidence, complex and difficult relationships and interactions between staff.
• Interpersonal ability to build trust and goodwill with staff across the organization.
• Solid written and verbal communication skills with an ability to listen and observe, to convey expectations clearly, to maintain an accurate and constant flow of information, and to handle sensitive information in an appropriate manner.
• Proficiency with all Microsoft Office applications, specifically Word, Excel, and PowerPoint.

POSITION SPECIFICATIONS

• Full-Time
• Exempt
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Standard office conditions with some work in the basement for storage management purposes.
• Equipment Used:
  • Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Occasional travel within the Bay Area, particularly between the two locations.
  • Occasional light lifting required.

The base salary for this position is $78,200.16 annually and is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.