Position Title: Bilingual Clinical Fellow

Department: Children & Family Services
Type: One Year Fellowship
Location: 1757 Waller Street, San Francisco, CA 94117
Reports to: Senior Program Manager, Counseling

OVERALL SUMMARY

The Clinical Fellow is a one-year position designed to introduce and further develop an understanding of the effects of trauma on individuals, families, and communities. Our programs are aligned with the 5 Protective Factors comprising; 1) Parental Resilience, 2) Social Connections, 3) Concrete Support in Times of Need, 4) Knowledge of Parenting and Child Development, and 5) Social and Emotional Competence of Children. Specific goals of the counseling department are to reduce risk factors and strengthen protective factors: Parental Resilience and Knowledge of Parenting and Child Development. Clinical fellows will be taught and supported to use a 4 stage model of prevention and recovery: 1) client safety and stabilization, 2) strengthening skills, 3) processing and focus on change, and 4) relapse prevention.

Fellows learn the clinical expertise necessary to effectively diagnose and treat trauma symptoms, particularly complex post-traumatic responses, and addiction/compulsive behaviors. Clinical Fellows will work on a multi-disciplinary team and are responsible for doing intakes, providing therapy, conducting clinical consultations, crisis interventions, and group facilitation. Fellowships are full-time (40 hours/week). Fellows receive an hourly rate as well as medical, dental, and vision benefits.

ESSENTIAL FUNCTIONS

• Maintain a clinical caseload of 12-15 clients, including work with adults, children, couples, parent-child dyads, and families (includes on-sight and off-sight appointments, including working in a school-based setting and/or home visits).
• Work with the transgenerational effects of trauma and addiction on the family system through the use of skill based and attachment based therapies.
• Education and practice techniques may include Family Systems based interventions, Attachment theory techniques, Narrative Therapy, Sensorimotor and body focused treatment, Somatic therapy
• Emotionally Focused Therapy (EFT), Tapping, Mindfulness/Mentalization, Traumatic Memory Processing and use of Dialectical Behavior Therapy (DBT) skills.
• Facilitate and co-facilitate groups for parents, children, and staff which may include a Mentalization Workshop, Stress Management Group, Trauma Recovery group, and others as needed.
• Attend the weekly clinical team meeting and provide feedback and ideas pertaining to the psychotherapy department and clinical trainings.
• Attend weekly Service Delivery Team meeting(s) and provide updates on treatment practices and goals pertaining to specific family members.
• Complete Avatar training to be able to support and document work with children with Medi-Cal/EPSDT Early & Periodic Screening, Diagnosis and Treatment
• Attend Student Success Team (SST) and Individual Education Plan (IEP) meetings as needed to support clients when necessary.
• Complete 26-hour TALK Line training. Cover one 4-hour shift per week, receive incoming calls and follow 4-6 clients weekly, cover 1 diverted overnight shift per month 11pm-8am.
• Complete family and individual intakes, as well as conduct crisis management sessions as needed in Parent Drop-In.
• Participate in weekly individual supervision (1-2 hours)
• Attend outside trainings to further develop clinical practice
• Attend and participate in monthly Friday Department meetings and All Center Staff Meetings.
• May be required to assist with other projects or duties as assigned.

ESSENTIAL REQUIREMENTS & QUALIFICATIONS

• Postgraduate MSW, MFT, or Ph.D./PsyD Registered Intern
• Minimum of 3 years offering direct clinical services (including practicums and internships) to adults, children, and families
• Experience with assessments and clinical formulation
• Previous trauma-informed education/training preferred
• Group facilitation experience preferred
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics required
• Proficient in Spanish strongly required
• Ability to work with diverse staff and client populations
• Ability to record and maintain time sensitive clinical records
• Ability to work independently as well as part of a team
• Excellent written and verbal communication skills

POSITION SPECIFICATIONS

• Exempt
• Position is eligible for agency-sponsored benefits (health insurance, paid holidays, vacation, sick, floating holidays)
• Position will be fingerprinted and reference-checked

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office
• Equipment Used: Computer, phone, fax, copier
• Essential Physical Tasks: Occasional travel within the Bay Area, including to 3450 3rd St
• Light lifting

The base salary for this position is $34,320 annually.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume, a detailed cover letter and three professional references to Human Resources at employment[@]safeandsound.org.

Position Title: Senior Program Manager (SPM) – Counseling Services

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Associate Director of Children & Family Services

OVERALL SUMMARY

The Senior Program Manager (SPM) – Counseling Services role is an exempt position responsible for the overall management of counseling services within the Children & Family Services Department at Safe & Sound, including the Psychotherapy Team and the TALK Line.  This position also provides clinical supervision and requires a flexible work schedule, in order to assure uninterrupted supervision of interns, volunteers, and staff.  This position reports to the Associate Director of Children & Family Services (AD of CFS) and manages/supports up to eight staff members.

ESSENTIAL FUNCTIONS

Program and Organizational Leadership

• Work in conjunction with program and organizational leadership to develop services, policies, and protocols consistent with the needs of families in our service population.
• Stay current and informed about the needs of families in our service population, and represent these needs in agency meetings.
• Model and promote ideal, trauma-informed client/volunteer interactions for supervisors, staff, and volunteers.
• In collaboration with leadership, participate in the development and implementation of Safe & Sound’s strategic plan with a focus on TALK Line and psychotherapy services.
• Collaborate with the AD of CFS and the Chief Program Officer (CPO) to develop and implement evaluation plans for TALK Line and psychotherapy activities.
• Collaborate closely with the Senior Program Managers (SPMs) at Safe & Sound to ensure integration of all services. Facilitate or co-facilitate cross-program and cross-departmental meetings as appropriate.
• Represent Safe & Sound at meetings in the community (e.g., child welfare, SFDPH, other CBO partners).

Program Management – General

• Provide operational oversight of TALK Line and psychotherapy services for parents and children.
• Collaborate with SPMs to provide support and direction to staff, volunteers, and consultants to ensure high quality, integrated services.
• Facilitate team meetings within program area.
• Attend departmental and all center staff meetings as well as other internal and external meetings as appropriate.
• Collaborate with the AD of CFS to prepare and implement annual and future program budgets.
• Collaborate with AD of CFS and Safe & Sound’s data team to manage data collection and internal/external reporting requirements.

Program Management – Psychotherapy Services

• Manage and support four (4) direct reports who provide psychotherapy to children, youth and families, one of whom also administers Safe & Sound’s EPSDT Medi-Cal contract, to ensure consistent and high-quality programming and client services.
• Collaborate with EPSDT Manager to support administration of Medi-Cal contract.
• Collaborate with AD of CFS, SPMs, and other team members to develop and maintain service delivery in the community (e.g., school-based therapy services).
• Ensure that clinical services are effective at building family protective factors and maintaining a warm, welcoming and accepting tone for all client families.
• Ensure that client records are maintained in compliance with relevant state and federal law and Safe & Sound policy.

Program Management – TALK Line

• Manage and support the TALK Line program, including a team of TALK Line Supervisors who recruit, train, and supervise volunteers to maintain uninterrupted 24-hour service on the TALK line.
• Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming and accepting tone for all client families.
• Provide backup coverage for TALK Line supervisors and volunteers as needed.
• Responsible for covering TALK Line shifts (overnight shifts and weekend shifts) as needed.
• Assist with delivery of TALK Line training for future volunteers.

Clinical Supervision

• Provide weekly clinical supervision to clinical staff and fellows on an on-going basis using trauma-informed practices, up to approximately 8 hours per week.
• Maintain knowledge of current licensing requirements for supervisees. Complete required paperwork related to accrual of hours for licensure or school requirements.
• Provide clinical support and guidance on an as-needed basis to all areas of CFS programming (up to approximately 4 hours per week), including Counseling, Care Coordination and Case Management, Family Events, Parent Drop-In, Parent Support Groups, Workshops and Classes, Playroom, and TALK Line. This support may occur during the normal workday or after hours by phone or in person.
• Consult with CFS staff as needed regarding mandated reporting responsibilities.
• Support supervisees and other staff to maintain accurate client records, including paper charts, electronic records, assessments, and other items as required.
• Evaluate the clinical work of supervisees on a semi-annual basis.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Clinical licensure in California in Social Work, Counseling, Marriage and Family Therapy, or Psychology, with at least five (5) years of experience providing direct services to clients.
• Training and experience in providing clinical supervision according to the requirements of relevant California licensing boards.
• Demonstrated experience with and knowledge of family dynamics, child development, and parenting.
• Experience working with diverse staff and client populations, applying principles of trauma-informed care, cultural humility, and equity.
• Ability to manage complex service delivery structure and handle crisis situations.
• Ability to think strategically and develop/implement short-, medium-, and long- range plans.
• Ability to effectively problem-solve and address ground-level challenges while maintaining alignment with overall organizational goals.
• Ability to recruit, train, and supervise qualified staff.
• Ability to work effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to utilize both quantitative and qualitative data to manage staff performance and improve services.
• Basic computer skills: word processing, spreadsheet, database, and internet search.

POSITION SPECIFICATIONS

• Full-Time
• Exempt
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office.
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Travel within San Francisco
  • Occasional light lifting required

The base salary for this position is $81,600.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: Senior Accountant – Grants and Contracts

Department: Finance Department
Type: Full time
Reports to: Director of Finance

OVERALL SUMMARY

The Senior Accountant – Grants and Contracts is an integral member of a Finance team that includes the Director of Finance, Accounting Manager, and Accountant. The incumbent is responsible for the accounting and funding management of government grants and private grants and contributions at Safe & Sound, which sustains complex operations with diverse funding streams, including government grants, private grants and contributions, rental income, and program services fees. Responsibilities for this role include, but are not limited to, managing grant-related compliance activities and documentation, improving grant-related processes, and supporting organization-wide communications and training on grant compliance processes.

ESSENTIAL FUNCTIONS

• Manage the routine operations for financial, project/program, and grants accounting and reporting for public and private grants and donors, ensuring that expenditures are consistently aligned with grant and program budgets throughout the grant period, and in accordance with organizational policies and controls, standard fiscal practices, nonprofit revenue recognition accounting standards, and funder requirements.
  • Government Grants: Support government contracting, contract modification, and invoicing processes, liaising with the Program and Development departments whenever necessary. Prepare variance reports for government grant funds, perform analysis with a view to identify, explain, and correct variances as appropriate, and provide support to Program leads to ensure understanding and accuracy of reports.
  • Private Grant Funding: Review private grants and contributions for restrictions and perform inquiries and analysis to identify net assets to release. Prepare grant budgets and reports for Development, as requested.
• Support month-end close procedures in an accurate and timely manner, including, but not limited to:
  • Prepare monthly funding source allocation document and government invoices;
  • Record accounts receivables and cash receipts from government contract invoicing;
  • Prepare and record journal entries for private grants and contributions;
  • Prepare and record releases from donor-restricted net assets;
  • Review expense transactions to ensure coding aligns with appropriate funding sources;
  • Provide backup to the Accounting Manager or Accountant for certain core financial accounting processes.
• Assist with audit preparation (including the financial statement audit, CCSF audit/self-assessment, and other reviews), tax filings (including the Form 990, Form 1099s, etc), and other compliance reporting requirements. Serve as project manager for government funder site visits and audits.
• Partner with stakeholders within the organization to review grant agreements and compliance expectations, monitor compliance with grant terms, make improvements to grant compliance processes, and support organization-wide communications and training.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Alignment with Safe & Sound’s mission and values including diversity, equity, and inclusion, along with our foundational commitment to trauma-informed principles and practices.
• Two (2) years of progressive experience in fund and grant accounting, reporting, and compliance (preferred).
• Strong demonstrated knowledge of and ability to research and apply US GAAP and federal, state, and city regulations and working knowledge of nonprofit accounting, including revenue recognition, donor restrictions, and government grants.
• Strong proficiency with Microsoft Excel (VLOOKUP, HLOOKUP, SUMIF, SUBTOTAL, Pivot Tables), comfortable with technology, and ability to learn new software.
• Sound judgment, integrity, and ethics. Ability to handle sensitive information in a confidential manner. Must be able to tailor appropriate information sharing to relevant audiences given complexity of work with multiple stakeholders.
• Solid written and verbal communication skills with an ability to translate complex financial concepts to individuals at all levels including finance and non-finance managers.
• Ability to work independently and as a member of various teams.
• Meticulous attention to detail and experience with maintaining accurate records on complex programs.
• Excellent organization skills, ability to successfully manage a large volume of work, meet multiple and often competing deadlines, and respond with flexibility to unanticipated requests.
• Humble, positive attitude, and strong work ethic. No task too small, no assignment too menial.
• Bias for action and comfortable with ambiguity. Ability to act on limited information when necessary while also seeking supervision when in need of further direction. Fast learner; ability and desire to learn new skills and develop new abilities when requirements shift. Seeks out challenges as professional and personal opportunities to grow, takes unexpected setbacks in stride, and finds resilience to overcome obstacles.
• Ability to have a flexible schedule, as extended working hours may be required during month-end and year-end.

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Exempt and salaried.
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Heavy keyboard work
  • Typical office work in a family friendly-environment with children
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Light lifting required; including lifting of children up to 20 pounds

The base salary for this position is $77,250.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: Clinical Care Coordinator

Department: Children & Family Services
Type: Full time
Reports to: Senior Program Manager, Care Coordination

OVERALL SUMMARY

This position is responsible for leading and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating regular team meetings; assessing family risks, strengths, and challenges; as well as developing service plans and providing counseling and care management services.  This position also staffs Supportive Family Services including drop-in hours and family events as well as administrative support to comply with government contracts and private grants. This position reports to the Senior Program Manager – Care Coordination.

ESSENTIAL FUNCTIONS

• Integrated Family Services
  • Serves as the primary counselor to families enrolled in our program to build families’ protective factors.
  • Holds primary responsibility for: 1. assessing families’ functioning, 2. monitoring progress toward outcomes, and 3. graduating families from Integrated Family Services, using tools defined in the Integrated Family Services model. Collaborates with other Clinical Care Coordinators to triage families eligible for Integrated Family Services and enroll them based on need and other relevant factors.
  • Leads and facilitates a weekly Service Delivery Team meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
  • Develops service plans in collaboration with clients and Service Delivery Team, according to Integrated Family Services guidelines.
  • Provides intensive care management (including home visiting) to clients with multiple challenges, including families referred by Child Protective Services.
  • May provide short and long-term counseling for adult and/or child clients, depending on care coordination caseload and supervisor approval.
  • Maintains an on-going care coordination roster of 10-15 clients.
• Supportive Family Services
  • Serves as Coordinator of the Day for the Parent Drop-In program one day per week. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
  • Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
  • Meets with clients not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals.
  • Assists and supports Parent Drop-In program as needed including helping set up and break down.
• Other Essential Functions
  • Keeps records of all services provided in compliance with legal, agency, and funding requirements.
  • Participates in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
  • Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by supervisor
• Other duties as assigned

ESSENTIAL QUALIFICATIONS

• At least three (3) years hands-on experience providing direct services to youth (0-12), parent(s) and families is required
• Licensed Clinical Social Worker, LMFT, or a Master’s Degree in Psychology, Counseling, or Social Work; or equivalent job related experience required
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics required.
• Knowledge of community resources in San Francisco, cultural competency practices, and current client outcome measurement practices required.
• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.
• Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factors.
• Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
• Ability to work with diverse staff and client populations.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to operate within and lead a complex service delivery structure.
• Ability to handle crisis situations.
• Ability to use excellent time management and organizational skills.
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
• Demonstrated experience working with diverse cultural backgrounds.

POSITION SPECIFICATIONS

• Full time (40 hours per week)
• Exempt and salaried.
• Position will be reference-checked and fingerprinted.

PHYSICAL REQUIREMENTS

• Typical Working Conditions:
  • Heavy keyboard work
  • Typical office work in a family friendly-environment with children
• Equipment Used: Computer, phone, fax, copier.
• Essential Physical Tasks:
  • Light lifting (lift, push, and pull) up to 20 pounds unassisted on a regular basis.

The base salary for this position is $59,200.00 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.

Position Title: TALK Line Supervisor

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: TALK Line Manager

OVERALL SUMMARY

This position is responsible for providing supervision to volunteers on the TALK Line (Telephone Aid in Living with Kids).  This position requires a flexible work schedule, due to the need to assure coverage of the 24-hour crisis line, and to assure uninterrupted supervision of the volunteer counselors.

ESSENTIAL FUNCTIONS

• Provide clinical supervision to 12-14 TALK Line volunteer counselors on a weekly basis, up to one (1) hour per week per volunteer. Provide support and guidance to assigned volunteers during shifts as well as after hours. Evaluate volunteers on an ongoing basis.
• Manage the weekly TALK Line shift schedule and calendar, including seeking coverage for open shifts and communicating with volunteers about their scheduling needs, recurring and ad hoc.
• Cover open TALK Line shifts as needed
• Serve during specific periods as the “on-duty” supervisor on an as needed basis; includes a weekly evening shift as on-duty Supervisor (5pm-11pm)
• Conduct extensive case management of calls to the TALK Line, manage escalated client calls from volunteers, handle crisis calls and supervise volunteers in crisis management.
• Provide robust services to client families. Work with TALK Line clients to connect them with additional community services (e.g. providing referrals to other community-based organizations). Maintain supplemental contact and follow-up as needed.
• Screen, interview, and train prospective volunteers in collaboration with TALK Line Manager and other Line supervisors. Co-facilitate new volunteer training with other supervisors and manager three times per year, each training approx. 27 hours long.
• Attend weekly Agency program meetings, supervision with other clinicians, and Center staff meetings.
• Actively participate on a Service Delivery Team to ensure coordination and alignment of services across program areas.
• Contribute ongoing research and best practice in the delivery of supportive services to families.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Demonstrated experience in volunteer training &/or supervision required
• Hands on knowledge of child development, family dynamics, and the impact of child abuse & neglect.
• Experience working with culturally diverse clients & families as well as with a culturally diverse co-workers, volunteers and interns
• Requires familiarity with services available in the community.
• Ability to make a meaningful connection with clients via telephone.
• Ability to balance competing priorities and triage effectively.
• Ability to work flexibly to provide appropriate and effective supervision and coaching to meet the diverse needs of volunteer counselors.
• Basic computer skills required: Word processing and internet search capabilities, including use of our internal data system, Birdseye

PREFERRED QUALIFICATIONS

• MSW, MFT, psychology or vocational counseling degree or background in counseling.
• At least three (3) years providing crisis intervention and counseling services.
• Fluency in Spanish &/or Cantonese
• Warm, positive stance as foundation of clinical work.
• Thoughtful, flexible, capable of addressing immediate needs and building rapport while concurrently assessing the acuity of a situation for potential crisis intervention.

POSITION SPECIFICATIONS

• Full-time (40 hours per week)
• Exempt
• Occasional on-call hours, may include weekend & holiday hours.
• Position will be reference-checked and fingerprinted

PHYSICAL REQUIREMENTS

• Typical Working Conditions: Standard office conditions; ability to work remotely (if necessary)
• Equipment Used: Phone, computer, fax, copier.
• Essential Physical Tasks: Ability to lift light boxes & supplies (up to 25 lbs)

The base salary for this position is $59,200.08 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.