Position Title: TALK Line Supervisor

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Senior Program Manager, TALK Line

OVERALL SUMMARY

The TALK (Telephone Aid in Living with Kids) Line is a 24-hour parent & caregiver support warmline providing early interventions, support, and community-based referrals to parents and caregivers experiencing stress. The TALK Line is primarily staffed by trained and supervised volunteer line operators. We respond to incoming calls and also conduct regular follow-up with parents and caregivers with heightened needs.

At the direction of the Senior Program Manager, and in collaboration with the rest of the TALK Line supervisor team, this position serves as a shift supervisor responsible for overseeing day-to-day operations of the TALK Line and providing 1:1 supervision to volunteer line operators. This position requires a flexible work schedule, due to the need to assure coverage of the line, and to assure uninterrupted supervision of the volunteers.

ESSENTIAL FUNCTIONS
50% Volunteer Management & Support

• Provide supervision, support, and guidance to TALK Line volunteers on a weekly basis, including in-the-moment troubleshooting for challenging calls.
• Evaluate volunteers’ performance on an ongoing basis.
• Collaborate with TALK Line Supervisors to ensure supervisory coverage of the TALK Line, serving as evening on-call supervisor as needed.
• Conduct screenings and interviews with prospective volunteers.
• Implement biannual volunteer training program, revising current and/or developing new training curriculum as needed to ensure the program is in alignment with emerging best practices in the field..
• Develop and improve volunteer management systems and protocols

40 % Program Management

• Maintain and Improve primary elements of the TALK Line
• Ensure effective scheduling of volunteers.
• Monitor real time and historical call data to manage data collection and internal/external reporting requirements.
• Cover the line when volunteers are unavailable, including during evening hours
• Answer incoming calls, respond to voicemail messages, and make follow up calls to parents and caregivers as needed.
• Ensure TALK Line services are effective at building family protective factors and maintain a warm, welcoming, and healing-centered support system for all parents and caregivers
• Document all calls and follow up tasks appropriately into the Birdseye/Salesforce database.
• Respond to crisis and high-risk calls according to Safe & Sound procedures
• Contribute ongoing research in the delivery of empowering supportive services to parents and caregivers.
• Stay current in the peer-support/human services/social work fields, ensuring the team is aware of emerging best practices, thought leadership, and service delivery models.
• Attend and participate in regular staff meetings, 1-on-1 supervision meetings, and staff learning labs.
• Attend and participate in agency-wide and interdepartmental meetings to ensure coordination and alignment of services across program areas.
• Support at least one organization-wide special event per year such as our annual holiday toy store.

5% Community Engagement

• Assist with community outreach and presentations to ensure the bay area’s most marginalized families are aware of TALK Line’s services.
• Build referral partnerships and collaborative relationships with other community-based organizations to ensure access to quality services for caregivers utilizing the TALK Line.

5% Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS
This position requires an empathetic and value-driven person with strong attention to detail, communication skills and commitment to supporting diverse Bay Area families. Specifically we are looking for individuals with;

• Three (3) or more years of experience in volunteer supervision and management
• Five (5) or more years of experience providing direct services to diverse populations, ideally in the bay area.
• Demonstrated experience with training curriculum development and facilitation;
• Knowledge of family empowerment models, harm reduction & anti-oppression principles, and healing-centered approaches
• Professional computer experience (including Microsoft Office Suite) and ability to quickly learn new software
• Detail oriented and ability to complete assignments on time while balance competing priorities
• Ability to make connections with people from a variety of backgrounds
• Has a growth mindset, values on-going learning and proactively seeks feedback.
• Alignment with Safe & Sound’s mission, vision, values

PREFERRED QUALIFICATIONS

• Fluent in Spanish or Cantonese
• Completion of the Prosolutions Strengthening Families™ Protective Factors Framework 13 hr training prior to hire. Note, all staff will be required to complete this training within one month of hire.

POSITION SPECIFICATIONS

• Full-time
  • Position requires a flexible schedule and may include some evening and weekend hours
• Exempt
• Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • This position may work in a variety of settings including standard office.
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Ability to travel within San Francisco and occasional travel throughout the Bay Area.

The base salary for this position is $62,500.32 annually and is eligible for a language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound is an equal employment opportunity employer and is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or other protected status under applicable law.  TALK Line strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human  Resources at employment@safeandsound.org.

**Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.

Position Title: Bilingual Clinician

Department: Children & Family Services
Type: Full time
Location:  1757 Waller Street, San Francisco, CA 94117
Reports to: Clinical Supervisor

OVERALL SUMMARY

This position is responsible for providing mental health services within our partnership with San Francisco School District and is funded by Safe and Sound’s Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) Medi-Cal contract. Target population will be children in newcomer families and unaccompanied minors recently emigrated to the US as well as Safe and Sound Families enrolled in the Integrated Family Services program. This position reports to the Safe & Sound Clinical Supervisor.

ESSENTIAL FUNCTIONS

• Client Services (Estimated 25 hours/week.)
  • Provide school-based mental health and family support services, including assessment, psychotherapy, and/or facilitation of groups or workshops, with reimbursable Medi-Cal/EPSDT child-based services as the priority
  • Provide school-based services located primarily at Mission Education Center, and other community locations as needed
  • In addition to individual psychotherapy with children, providing services to this target population necessarily includes family work and frequent collateral contacts with parents, educators, service providers and other caregivers in multiple settings
  • Respond to client crises as needed
  • Caseload is expected range from 10-12 clients

• Administrative (Estimated 15 hours/week)
  • Comply with all clinical documentation requirements of Medi-Cal/EPSDT contract
  • Attend monthly Departmental and All Center Staff meetings.
  • Attend weekly clinical team meetings
  • Attend separate weekly supervision meetings with clinical supervisor
  • Attend other meetings as requested by Clinical Program Manager

• Community Collaborations
  • Consult and collaborate effectively with community-based organization staff, educators, and other service providers
  • Attend monthly consultation group with school and community partners
  • Participate in team, Individualized Educational Plan (IEP), and service provider meetings within community partnerships
  • Work alongside partners in community outreach and family engagement
  • Develop and sustain strong, lasting partnerships with community agencies

Undertake other duties as assigned. 

ESSENTIAL QUALIFICATIONS

• Licensed, or license-eligible, to practice psychotherapy (LCSW, MFT or Psychologist) in California
• Fluency in Spanish, with a demonstrated ability to provide clinical services to monolingual Spanish speakers.
• Demonstrated experience providing direct client service to target populations (including individual psychotherapy and group-based support for children and adolescents; crisis intervention; and school-based services).
• Experience working with diverse cultural backgrounds.
• Cultural sensitivity and humility in working with children in newcomer families and unaccompanied minors recently emigrated to the US.
• Demonstrated proficiency with utilizing an electronic health record system and proficiency with HIPAA compliant standards.
• Excellent verbal, written, and interpersonal skills.
• Demonstrated ability to work collaboratively with service providers from other disciplines, especially teachers and other education professionals.
• Knowledge of child development and family dynamics.
• Familiarity with services available in the community.
• Proficiency with all Microsoft Office applications, specifically Word, Excel, Access, and PowerPoint.
• Ability to attend offsite meetings.

PREFERRED QUALIFICATIONS

• Experience working in an outcome-focused, comprehensive service delivery model.
• Understanding of Trauma Informed Care
• Familiarity  with providing mental health services under a San Francisco Medi-Cal contract, including proficiency with the AVATAR,  Child and Adolescent Needs and Strengths Assessment (CANS) and record-keeping system
• Warm, positive stance as foundation of clinical work.
• Thoughtful, flexible, capable of addressing immediate needs and building rapport with clients while concurrently assessing the acuity of a situation for potential crisis intervention.

POSITION SPECIFICATIONS

• Full-time.
• Exempt.
• Position will be fingerprinted and reference-checked.
• Most work will be during the school day, some evening, and occasional weekends may be required.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • School based services
  • Standard office conditions
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Weekly travel within San Francisco with occasional travel in the Bay Area.
  • Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular basis)

The base salary for this position is $68,000.00 annually and is eligible for the language premium. The language premium is $2,080 annually.  This position is eligible for the agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for  employment qualified applicants with arrest and conviction records.

Safe & Sound is an equal employment opportunity employer and is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or other protected status under applicable law.  The Clinical Team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as BIPOC, LGBTQ, persons with disabilities, and veterans to apply.

Qualified candidates should submit a resume and a detailed cover letter to Human  Resources at employment@safeandsound.org.

**Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.

Position Title: Licensed Mental Health Clinician – Bay View

Department: Children & Family Services
Type: Full time
Location:  3450 3rd Street, San Francisco, CA 94124
Reports to: Clinical Supervisor

OVERALL SUMMARY

Safe & Sound seeks an experienced Licensed Mental Health Clinician to provide trauma-informed assessment, consultation, and psychotherapy for children, adolescents, and their caregivers (Adults).  The individual may be working primarily out of our Bayview office. This clinician may work  with the Bayview Child Health Center (BCHC) medical team, to provide mental health services to families and consultation to BCHC physicians and staff. This position reports to the Safe & Sound Clinical Supervisor.

ESSENTIAL FUNCTIONS

• Provide trauma-informed therapy to families and individual child and adolescent clients up to 25 hours a week.
• Complete session notes, treatment plans, outcome measures, incident reports, and other documentation accurately and in a timely manner.
• Participate in weekly team Multidisciplinary Rounds and Clinical Triage, to ensure coordinated care.
• Utilize interventions based on a variety of theoretical frameworks, including Family Systems, Attachment Theory, Narrative Therapy, Sensorimotor and Somatic Therapy, Emotionally Focused Therapy (EFT), Mindfulness/Mentalization, Traumatic Memory Processing, and Eye movement desensitization and reprocessing (EMDR).
• Use strengths-based wellness, resilience, and recovery models in conceptualizing the health of patients.
• Conduct evidenced-based screens for risk related to self-harm, harm to others, impairments in functional self-care, and environmental safety. Arrange for more comprehensive assessment when indicated.
• Will facilitate and co-facilitate workshops and groups for parents, children, and staff, which include topics such as Mentalization, Stress Management, Trauma Recovery, and others. Minimum of one group per year, as caseload allows.
• Complete Avatar training in order to support and document work with children with Medi-Cal/EPSDT (Early & Periodic Screening, Diagnosis and Treatment).
• Support Internship/Practicum program by assisting in trainings and/or providing support workshops. Minimum 1-2 times a year.
• May provide supervision to 1-2 associates or practicum students depending on eligibility.
• Assist in providing clinical support and guidance on an as-needed basis to all areas of Safe & Sound programming.
• Participate in weekly individual, team & group supervision (1-2 hours).
• Attend and participate in monthly Friday Department meetings and All Center Staff Meetings.
• Attend outside trainings to further develop clinical practice.
• An ongoing, organization-wide Trauma-Informed Systems (TIS) initiative, as well as a developing Diversity, Equity, and Inclusion (DEI) initiative will influence the clinical practice. The Mental Health Clinician will have an opportunity to contribute to these initiatives if desired.

Undertake other duties as assigned. 

ESSENTIAL QUALIFICATIONS

• CA Licensed MFT, MSW LPCC, or Psychologist
• Three (3) years or more of experience providing direct services to clients
• Knowledge of evidence-based psychotherapy interventions for trauma (e.g., Trauma Focused-Cognitive Behavioral Therapy, Cue-Centered Therapy, Child-Parent Psychotherapy, Dialectical Behavioral Therapy, EMDR)
• Ability to establish rapport quickly and to communicate effectively with patients, their family members and other providers
• Able to function effectively as a member of a multi-disciplinary team that includes primary care and behavioral health providers, patients and family members
• Competence to provide services with cultural humility and respect
• Ability to assess and continually improve services delivered as an individual provider and as a multi-disciplinary team member
• Ability to use information technology to support and improve integrated care.

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish
• Familiarity with Adverse Childhood Experiences (ACEs) and their effects on children and adults.

POSITION SPECIFICATIONS

• Full-time.
• Exempt.
• Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office setting
  • Heavy keyboard; answering phones
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • May include travel within the neighborhood and within San Francisco.
  • Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular basis)

The base salary for this position is $75,000.00 annually and is eligible for the language premium. The language premium is $2,080 annually.  This position is eligible for the agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for  employment qualified applicants with arrest and conviction records.

Safe & Sound is an equal employment opportunity employer and is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or other protected status under applicable law.  The Clinical Team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as BIPOC, LGBTQ, persons with disabilities, and veterans to apply.

Qualified candidates should submit a resume and a detailed cover letter to Human  Resources at employment@safeandsound.org.

**Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.