Safe & Sound’s TALK Line provides 24/7 support for parents and caregivers in a moment of need. No matter the time or circumstance, caregivers in need can call and connect with a trained volunteer who offers immediate support.
Sometimes, a couple of calls can make all the difference. That was the case for *Darlene, who was experiencing power struggles with her two-year-old daughter being oppositional—like refusing to put on her pajamas and having a bit of a meltdown. Having first heard of TALK Line as a recommended resource during her social work training, Darlene reached out, seeking ways to address her daughter’s behavior with patience and understanding. The volunteer’s judgment-free approach made Darlene feel comfortable to share, and his ‘unconditional positive regard’ reinforced her strengths as a parent.
It was ten years before Darlene called the TALK Line again—this time, her need was more acute. Darlene’s daughter was now twelve years old and experiencing significant issues, including self-harm. Being part of Safe & Sound means our call operators can refer callers to our other programs and services, which may benefit them. Darlene chose to attend weekly in-person therapy sessions with Safe & Sound to explore her complex emotions as a mother and process her grief.
She recalls a poignant moment early on when she was grief-stricken and in shock, and her Safe & Sound therapist provided unwavering support. After a period of in-person therapy sessions, Safe & Sound gave Darlene the option of setting up an ongoing relationship with Sheila, a TALK Line volunteer. For the last five years, they have spoken every week about practically everything. Through her experiences with the TALK Line, Darlene has developed new ways to navigate challenges and support her daughter with compassion and resilience.
This relationship has been a constant during some tumultuous years, during which Darlene’s daughter was a resident at different adolescent treatment centers, some out of state. Though not a therapist, Sheila offers a kind of support that feels therapeutic. As a mother herself, Sheila brings wisdom and insight, creating a space where Darlene feels understood. Their weekly conversations have become a source of reflection and encouragement, reinforcing Darlene’s confidence and resilience as a parent.
Darlene’s daughter is now 18 and continues to face challenges—but she’s not facing them alone. With her mother’s unwavering support, she is moving forward. Through ongoing commitment to the TALK Line and therapy, Darlene has strengthened her skills and resilience as a parent, tackling everyday struggles and complex situations with determination. And she still calls Sheila every week, who will be there for her as long as she needs it.
*Name has been changed for confidentiality purposes.
Last year, our TALK Line volunteers provided 4,000 supportive conversations, serving as a lifeline for caregivers whenever they needed help—day or night, regardless of the situation. This 24/7 service is critical in preventing child abuse, neglect, and trauma—ensuring no caregiver feels alone.
With your generosity, Safe & Sound can reach even more families, providing the guidance and reassurance that help keep children safe and families strong. Every gift makes a difference. Your support enables us to continue to support children and families in the Bay Area.