Client Survey

As a client facing, community-based organization, we want to make sure that we are providing the best service and experience possible to our clients. In order to do this, we are asking for feedback from our clients on their experiences of being supported and treated while at Safe & Sound.


WITH HELP FROM THE PARENT ADVISORY COMMITTEE (PAC), WE HAVE CREATED A SECOND CLIENT SURVEY!

This survey consists of two phases:

  • Phase 1 (Completed and results will be shared in November 2021) focused on gathering feedback on how well Safe & Sound has responded to the needs of our clients and their families during the pandemic.
  • Phase 2 (In Progress) will focus on gathering feedback on the specific services and programs that we offer as an organization.

Please click on the second client survey here. It is a bit longer than the first survey as it will have questions about your experience with our specific programs. As a small token of our appreciation for your time and feedback, you will receive a $20 gift card upon completion, please be sure to follow instructions at the end of the survey on how to get it.

If you have any questions or concerns regarding this survey and/or would like to participate in the design of the next survey, please reach out to Jessica Chau, Data & Evaluation Manager (jessica.chau@safeandsound.org) / (415) 810-3133. You can also review our Client Grievance Policy.