Client Survey

As a client facing, community-based organization, we want to make sure that we are providing the best service and experience possible to our clients. In order to do this, we are asking for feedback from our clients on their experiences of being supported and treated while at Safe & Sound.

With help from the Parent Advisory Committee (PAC), we have created a new client survey!

This survey consists of two phases:

  • Phase 1 (in progress) will focus on gathering feedback on how well Safe & Sound has responded to the needs of our clients and their families during the pandemic.
  • Phase 2 (coming in the summer of 2021) will focus on gathering feedback on the specific services and programs that we offer as an organization.

The survey for phase 1 is officially closed. We will analyze the responses for this phase throughout March – May 2021 and present the results in August 2021. Phase 2 of the survey will launch in the summer of 2021, and we plan to share the results of phase 2 by December 2021.

If you have any questions or concerns regarding this survey, we would be happy to talk to you about it and get your thoughts and support. Please reach out to Ashley Jackson, Senior Program Manager of Data & Evaluation ( / (415)-213-7421
for any questions or thoughts you have. You can also review our Client Grievance Policy.